Disney U
How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
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Disney U
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Narrado por:
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Tim Lundeen
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De:
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Doug Lipp
Acerca de esta escucha
Leadership lessons from the iconic brand you can use to drive Disney-style success.
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth.
Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management, and global competitiveness, specializing in the lessons he learned at the Disney U.
©2014 Doug Lipp (P)2014 McGraw Hill-Ascent AudioLos oyentes también disfrutaron...
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Very good information
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The Customer Rules
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The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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2 out of 5 stars
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Content is Great but Narrator Puts You to Sleep
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The Hidden Magic of Walt Disney World, 3rd Edition
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General4.5 out of 5 stars 26
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Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
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3 out of 5 stars
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this is just a timelilne of disney
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Lo que los oyentes dicen sobre Disney U
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total4 out of 5 stars
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Ejecución3 out of 5 stars
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Historia4 out of 5 stars
- Alejandra
- 12-17-22
Very interesting
I had been wanting to read this book for a while. The Disney business model and all that comes behind it because of the continued success, is a must read for any marketer or person in sales. It’s insightful and the Walt Disney stories are cool to. The performance of the narrator is so so because he reads really slow and it’s hard to keep moving at times. It also took me a while to finish it but I do recommend it.
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Total2 out of 5 stars
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Ejecución3 out of 5 stars
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Historia1 out of 5 stars
- D. Ireland
- 06-12-24
boring, boring, boring
This book deals in theories rather than nuts and bolts explanations of what and how the Disney cast members perform their duties. No examples or fleshing out of actual lessons regarding interactions with Disneyland patrons.
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