• Leadership Essentials: Mastering Difficult Conversations

  • Mar 3 2025
  • Length: 14 mins
  • Podcast

Leadership Essentials: Mastering Difficult Conversations

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  • Summary

  • In this episode of 'Scaling New Heights, Leadership at the Next Level,' host Nick Sellers delves into handling difficult conversations effectively.

    The episode covers why these conversations are often avoided, how to prepare for them, key elements to consider, and natural tendencies that can hinder success.

    Nick outlines strategies such as the SBI model (Situation, Behaviour, Impact) to help ensure these conversations lead to positive outcomes.

    He also emphasizes the importance of preparation, interaction, reflection, adaptation, and continuation in managing and resolving difficult discussions in both professional and personal contexts.

    00:00 Introduction to the Podcast

    00:19 Understanding Difficult Conversations

    01:11 Desired Outcomes in Conversations

    03:15 Preparation for Difficult Conversations

    04:54 Conducting the Conversation

    07:20 Natural Approaches and Common Pitfalls

    09:00 Handling Negative Reactions

    11:44 Key Elements for Success

    13:19 Conclusion and Next Steps
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