212º Service: The 10 Rules for Creating a Service Culture
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212º Service: The 10 Rules for Creating a Service Culture
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Narrated by:
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Derek Shetterly
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By:
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Mac Anderson
About this listen
At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great.
The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet.
There are many books written about service; however, our goal in this audiobook is to keep it simple. 212 Service presents 10 simple but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real-life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.
©2011 Mac Anderson (P)2013 Gildan Media LLCListeners also enjoyed...
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What listeners say about 212º Service: The 10 Rules for Creating a Service Culture
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- MARLOWE
- 10-10-16
information needed to become a great leader
this was an easy read packed very usable information. gave me a better insight on what it is to become a leader.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Gina
- 11-27-16
Short, but Mighty
This books is a little more than an hour long. 10 solid rules to great customer service and culture building. I enjoyed it...
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Angie Lombardi
- 01-29-21
Great Book
Loved this book, short, sweet and concise. Lots of other books cited throughout so looking forward to buying those as well.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- marcio
- 07-31-16
Excellent
This audiobook is a Great listen for anyone looking to take customer service to next level !
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