In this season finale, Geoffrey interviews Shawn Nason, a maverick in the healthcare industry, discussing the importance of human connection, compassion, and innovative experiences in healthcare. They explore the challenges patients face in navigating the healthcare system, the significance of surprise moments in patient care, and the need for a more compassionate approach in healthcare practices. The conversation emphasizes the necessity of creating extraordinary experiences for patients and the role of empathy in transforming healthcare.

Additional Resources:

Follow Shawn on LinkedIn:

https://www.linkedin.com/in/nasonshawn/

https://shawnnason.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Sean Nason is a maverick in healthcare innovation.
• Human connection is vital in a technology-driven world.
• Surprise moments can significantly enhance patient experiences.
• Compassion and empathy are free and essential in healthcare.
• The healthcare system often fails to make processes easy for patients.

In this conversation, Dr. Bob Dent shares his insights on healthcare leadership, emphasizing the importance of inclusivity, mental health awareness, and creating safe spaces for dialogue. He discusses his personal journey with mental health struggles and how they have shaped his leadership style, advocating for a culture of ownership and empathy in healthcare. The discussion also highlights the need for healthcare organizations to invest in employee wellness and make actionable changes based on data to support their workforce.

Additional Resources:

Take a look a Bob’s work:

https://www.linkedin.com/in/bobdent/

https://www.linkedin.com/in/bobdent/

[https://www.drbobdent.com

http://www.mo-mentsofexperience.com/

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

- Inclusivity in leadership leads to better outcomes.
- Mental health struggles can enhance empathy in leaders.
- Creating safe spaces for dialogue is essential in healthcare.
- Healthcare organizations must invest in employee wellness.
- Data must be actionable to drive change in healthcare.

In this episode of Moments of Experience, Geoffrey Smith interviews Joel Ray, a healthcare executive at Laudio. They discuss the critical role of frontline leaders in healthcare, the importance of synchronizing employee and patient care, and the impact of compassion in leadership. Joel shares personal stories and insights from his extensive experience in nursing and leadership, emphasizing the need for meaningful human connections in healthcare. They also introduce Laudio's innovative platform and the book 'Leader-Inspired Work,' which provides actionable insights for healthcare leaders.

Additional Resources:

Take a look a Joel’s work:

https://www.laudio.com

https://www.linkedin.com/company/laudio

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Frontline leaders are crucial for driving quality care.
• Engagement in healthcare should be measured locally, team by team.
• Compassion in leadership fosters better patient and employee experiences.
• Generational shifts require leaders to adapt their approaches.
• Synchronizing employee and patient care enhances organizational culture.

In this conversation, Kim Downey and Geoffrey Smith explore the profound impact of connection in healthcare, the challenges of physician burnout, and the importance of gratitude and teamwork. They share personal experiences and insights on how to create a supportive environment for both patients and healthcare providers, emphasizing the need for systemic change to address issues like physician suicide and the importance of recognizing the humanity in healthcare professionals.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Kim and her work:

https://www.linkedin.com/in/kim-downey-

a9307b72/https://standupfordoctors.substack.com/https://www.youtube.com/@StandupforDoctors

• Connection is essential in healthcare for both patients and providers.
• Physician burnout affects patient care and needs to be addressed.
• Gratitude can significantly impact healthcare professionals' morale.
• Understanding the challenges faced by doctors can lead to better patient experiences.
• Creating a supportive community for healthcare providers is crucial.

In this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Maria and her work:

https://www.linkedin.com/in/mariajross/

www.red-slice.com

www.TheEmpathyDilemma.com

• Empathy is essential for organizational performance and culture.
• Making a business case for empathy can drive engagement and retention.
• Empathy in healthcare can significantly improve patient experiences.
• Dynamic teams enhance the human experience in healthcare settings.
• Culture and brand strategy are interconnected and vital for success.

In this conversation, Matt Poepsel discusses the evolution of leadership in the workplace, emphasizing the need for a selfless model of leadership that prioritizes empathy, compassion, and purpose. He reflects on personal experiences that shaped his understanding of these concepts and highlights the importance of knowledge transfer between generations in the workforce. The discussion also touches on the intersection of work and life, the need for rehumanizing work, and the role of reverse mentoring in fostering understanding across different age groups. Ultimately, the conversation advocates for a more human-centered approach to leadership and organizational culture.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn:
https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Matt is a Author, Podcast Host and Professor and you can learn more about him below:
https://www.linkedin.com/in/mattpoepsel/
http://mattpoepsel.com

Key Takeaways:

- Leadership is evolving towards a selfless model.
- Empathy and compassion can coexist with profitability.
- Organizations can serve their communities while being profitable.
- Personal reflection is crucial for understanding one's purpose.
- Work-life integration is becoming increasingly important.

In this heartfelt conversation, Todd Irwin shares his profound journey through cancer, highlighting the importance of love, support, and connection. He recounts the challenges he faced during his diagnosis and treatment, the pivotal role of his wife as a caregiver, and the unexpected bond he formed with his stem cell donor, Glenn. Their stories intertwine, revealing how personal loss can lead to acts of love that save lives. Todd emphasizes the lessons learned through adversity, the significance of hope, and the transformative power of human connection.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Todd's Contact Info: toddmarieirwin@gmail.com

Todd’s Book: https://www.iuniverse.com/en/bookstore/bookdetails/846654-i-lived-because-i-was-loved

• Todd's journey through cancer was marked by love and support.
• The importance of caregivers in the healing process cannot be overstated.
• Hope can come from unexpected places and people.
• Personal loss can lead to profound acts of love.
• The journey of cancer changes one's perspective on life.

In this conversation, Michael Goldberg discusses the importance of creating meaningful moments in healthcare, the challenges of leadership in a rapidly changing environment, and the need for innovative approaches to employee engagement and patient care. He emphasizes the generational dynamics at play in the workforce and reflects on impactful moments that have shaped his perspective on leadership and care. The conversation concludes with a hopeful outlook on the future of healthcare, driven by dedicated individuals and innovative solutions.

Additional Resources:

www.mo-mentsofexperience.com](http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Founder and CEO at Walkalongside Leader
https://walkalongsideleader.com/

https://humanistics.us/
https://www.counslr.com/
https://www.linkedin.com/in/michaelhgoldberg/

Key Takeaways:

- Moments and memories are crucial in every interaction.
- Creating good memories is essential in healthcare.
- Leadership should focus on authentic connections.
- Healthcare faces a significant retention problem, not just a shortage.
- Generational shifts require innovative leadership strategies.