For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must.

🔔 Don’t forget to subscribe for more real-world MSP insights!

👍 Like & share if you found this valuable!

Full Video Podcast Link: https://youtu.be/9pu41oww1fM

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game!

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship.

If you’re looking to tighten up your onboarding game and boost client satisfaction from day one, this episode is for you.

🔔 Don’t forget to subscribe for more real-world MSP insights!

👍 Like & share if you found this valuable!

💬 Comment with your own onboarding best practices!

Full Video Podcast Link: https://youtu.be/8DPeWaf3stY

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP.

🔔 Subscribe for weekly insights from the MSP trenches!

👍 Like & share if you relate to our stories!

💬 Drop a comment with your own lessons from the field!

Full Video Podcast Link: https://youtu.be/8SxQipNjrtE

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal.

Full Video Podcast Link: https://youtu.be/AbYtK8msfTk

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters.

What’s your biggest time management struggle? Drop a comment below and let’s discuss!

Full Video Podcast Link: https://youtu.be/wPDqihdfwVk

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀

In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before.

💡 Key Takeaways:

✅ How AI is transforming the traditional service desk

✅ The benefits of AI-powered automation for MSPs

✅ How AI improves response times, efficiency, and scalability

✅ The challenges and limitations of AI-driven support

✅ Practical tools and solutions MSPs can implement today

AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter.

📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss!

Full Video Podcast Link: https://youtu.be/HZCi9Gb37rI

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/

Full Video Podcast Link: https://youtu.be/J-6FNRkBnwE

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MSP Unplugged

https://mspunplugged.com/

Paco Lebron from ProdigyTeks

Email: paco@mspunplugged.com

Rick Smith from Renactus Technology

Email: rick@mspnplugged.com

Corey L Kirkendoll from 5K Technical Services

https://linkedin.com/in/coreykirkendoll/