*Hosted by Andrei Palamariu*

Together with Chad Hawkinson, Chief Innovation Officer at Baxter Planning, we discussed the current trends and innovations in the service supply chain space.

Chad shared how Baxter Planning helps companies optimize spare parts management, reducing inventory by 25% and saving customers over $500 million in 2024. We also discussed their focus on AI and machine learning for forecasting and digital twin simulations to improve resiliency.

Some of their notable successes include a 20% improvement in first-time fix rates for Beckman Coulter. Chad also shared some of their upcoming products, including real-time visibility tools, AI-driven ETAs, and a module for budget-constrained planning. He also emphasized the importance of specialized solutions for service parts management.

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*Hosted by Andrei Palamariu*

In this episode, I was joined by Jason Jameson, Chief Customer Officer at HERE Technologies, where we discussed the company’s role in enhancing supply chain efficiency through mapping technology. Jason shared HERE’s solutions, which include AI-powered predictive analytics and dynamic routing, to help optimize traffic flow, reduce delivery times, and manage fleets.

Jason also highlighted partnerships with companies like Hapag-Lloyd and Siemens Healthineers, showcasing how HERE’s technology improves supply chain visibility and operational efficiency. He emphasized the importance of sustainability, noting that HERE’s solutions reduce carbon emissions and support the transition to electric vehicles. He also stressed the need for real-time data, seamless integration, and continuous innovation to future-proof supply chains.

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*Hosted by Andrei Palamariu*

In this episode, I am joined by Nitin Jayakrishnan, Co-founder & CEO of Pando. We discussed the evolution of his Pando, which focuses on AI-driven logistics and supply chain automation. He highlighted the shift in supply chain technology, focusing on the importance of talent, innovation, and agility.

Pando's AI agents automate manual processes, integrating with existing systems like TMS and ERP. Success stories include a $250 billion pharmaceutical distributor saving 18-20% in direct costs and a $1 billion automotive manufacturer improving control and efficiency. Nitin also advised supply chain executives to focus on granular process improvements, staying informed about industry trends, and prioritizing agility.

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