In this episode of Dental Unfiltered, Matt Brown interviews Paul Lowry from Dental Menu about the growing role of dental membership programs. They discuss the challenges of self-managed plans, the benefits of Dental Menu’s solutions, and the importance of proper accounting and sales strategies. The conversation highlights how subscription-based models can boost patient retention, improve financial stability, and streamline operations through technology.

In this episode of Management Unfiltered, host Zach Shelley chats with Cory Pinegar about the changing world of dental office management and the role of virtual assistants (VAs). They dive into the perks and challenges of using VAs, stressing the importance of communication and empathy in patient care. The discussion also covers how to set clear expectations when hiring VAs to boost efficiency and enhance patient satisfaction.

In this episode of Dental Unfiltered, Matt Brown chats with Kevin Tallman, CEO of Mango Voice, about the role of VoIP technology in dental practices. They dive into how AI can transform patient communication and improve front desk operations, stressing the importance of integrating technology thoughtfully rather than just using off-the-shelf solutions. The conversation also touches on customer service, number porting, and the balance between automation and human interaction to enhance the overall patient experience.

In this episode, host Dr. Sausha chats with guest Dr. Elizabeth Dy about the crucial link between airway management and dentistry, especially regarding tongue and lip ties. Dr. Dy shares her journey toward an airway-focused practice and the challenges of discussing sleep disorders with patients, highlighting the importance of proper screenings and referrals for improved patient care.

In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo highlight the critical role of Key Performance Indicators (KPIs) in dental practices, emphasizing that tracking these metrics can enhance performance and accountability within teams. They discuss the evolution of KPI awareness, the importance of involving the entire team in the process, and the benefits of gamifying KPIs to create a competitive yet supportive atmosphere. The conversation also addresses the significance of patient engagement and the necessity for practices to adapt their strategies using data-driven insights.

In this episode of Management Unfiltered, Zach Shelley interviews Whitnee Baldwin, an office manager and dental consultant. Whitnee shares her insights on hiring for customer service skills and the importance of building trust with patients. They discuss effective communication and leadership in dental practices, highlighting how these factors enhance patient experience and team morale, ultimately contributing to the practice's success.

In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo delve into the challenges of hiring talent in the dental industry. They discuss strategies for attracting and evaluating leadership candidates, the necessity of skilled associate doctors, and how strong leadership contributes to a successful practice. The episode highlights the importance of competitive compensation, thorough screening processes, and fostering an appealing work environment to attract top talent.

In this episode of Management Unfiltered, Zach Shelley interviews Kelly Schwartz, CEO of Schwartz Consulting Group, who shares valuable insights on effective management in dental practices. They discuss the crucial role of office managers, the need for standardized systems, and the importance of patient engagement and communication. Kelly highlights the significance of accountability within teams and measuring case acceptance to enhance practice success. The conversation wraps up with resources for improvement and the benefits of consulting in the dental industry.