Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Alexander Edwards, president of Strategic Vision. Alexander shares his expertise on consumer psychology, emphasizing the importance of truly understanding what customers value and how this impacts success in the automotive industry. The discussion covers the challenges and misconceptions around electric vehicles, including why EV adoption has faced so many hurdles in the U.S. Alexander also offers actionable advice for shop owners and service advisors, stressing the need for honesty, responsiveness, and clear communication to earn customer trust and long-term loyalty.

00:00 "Consumer Hesitance on EV Adoption"

08:11 "Breach of Trust in Service Choices"

12:10 "Politics vs. Practicality in Environmental Policy"

17:33 Chinese Auto Industry Challenges

26:23 Political Predictions & Public Sentiment

27:57 "Politically Driven Policy Challenges"

34:21 Chinese EVs Surpass in Quality and Innovation

42:09 Focus Group Shifts on U.S. Finances

45:08 Innovation Crucial for U.S. Progress

50:22 Overseas Hiring Reality Check

56:25 Automation Threatens Gig Economy Jobs

01:02:52 Respect Leads to Success

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Ben Johnson at ETI ToolTech in San Diego. Ben shares his insights from this year’s show, emphasizing the importance of industry panels that represent a range of perspectives, especially highlighting the challenges shops face with ADAS calibrations and the gap in education for shop owners and technicians. The conversation dives deep into the problems with calibration procedures, the liability and insurance risks associated with improper ADAS repairs, and the critical role that documentation and process play in protecting both shops and consumers.

00:00 "Education Key to Solving Tech Issues"

09:20 "Vehicle Service Info Challenges"

14:44 Fleet Company Declines Repairs

18:43 Blind Spot Monitoring Misalignment

24:18 Insurance Lessons: Misunderstanding Umbrella Coverage

27:14 Uninsured Calibration Risks

34:48 Calibration Center Business Insight

39:20 Shop Evolution: Adapting to Mainstream Challenges

42:15 OE Statements Ensure Reimbursements

51:50 Toyota's Multi-Fuel Energy Strategy

57:12 Changing Mindsets Over Three Years

01:01:13 Understanding Emerging Tech in Auto Repair

01:04:49 Industry Collaboration Realization

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.

00:00 Overdosing on Medication

07:56 Streamlining Shop Workflow Insights

15:32 Challenges in Shop Workflow Transition

19:23 Improving Customer Communication

24:40 Streamlining Shop Operations Independently

32:09 Shop Process Optimization Strategy

33:18 Overlooked Soft Skills in Training

41:07 "Streamlining Meetings with Otter AI"

43:48 "Workshop Workflow Coordination Process"

53:06 Job Pricing and Buffer Strategies

58:35 "Building a High-End, Honest Brand"

01:02:46 "Unpaid Rotating Tech System"

01:05:13 Car Troubles: Efficient Scheduling

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Vlad Shishkaryov, founder of Bridge Learning Tech. Vlad dives into the evolution of technical training in the automotive industry, emphasizing the importance of creating engaging, high-fidelity training content that adapts to shorter attention spans. The conversation explores the challenges and limitations of virtual and augmented reality training tools and highlights the need for scalable, accessible solutions that don’t require costly new equipment. Vlad also discusses the ongoing struggle to build customer trust in automotive service and how innovative training and transparent practices can help bridge the gap between legacy and newer technicians.

00:00 Engaging Training Techniques with AI

03:19 "Education's Relevance in Tech Era"

08:01 AR/VR Training Cost Concerns

12:37 Challenges in Technician Training Buy-In

16:24 "Incentives Crucial for Technician Jobs"

17:35 Wiring Glitch Causes Fan Malfunction

20:05 Surveillance and Intrigue in Pakistan

25:58 Expanding EV Safety Certification Outreach

29:32 Streamlined Digital Learning for Certification

31:13 From Kia to Consultancy

35:42 Overcoming Complex Dealer Pay Plans

37:01 "Video Tech Enhances Auto Inspections"

41:43 Dealership Service Contract Dispute

45:09 Finance Training: Manipulation and Omission

47:49 Ongoing FCA Case and Consumer Impact

52:18 "Leap Forward Podcast Launch"

55:21 Calibration Practices Debate in Auto Shops

57:03 "Solving Communication and Trust Issues"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Arun Coumar from The Institute Summit 2025. Arun opens up about his journey managing multiple shops, including the challenges—and lessons learned—of buying struggling businesses and turning them around. The hosts discuss what it takes financially for a technician to become a successful shop owner, sharing practical numbers and strategies for buying existing shops versus starting from scratch. Arun also reflects on scaling back side projects to focus on high-ROI activities, highlighting the importance of prioritizing time and energy as both an entrepreneur and a new parent.

00:00 Gym Concerns Over Job Ability

07:28 Buying a Shop with Seller Financing

13:49 Manufacturer Partnership Requirements

20:25 Value of a Coach in Business

21:57 Prioritizing High ROI Tasks

26:58 Corvette Seat Malfunction Incident

36:06 Cold Weather Truck Trouble

37:36 Transmission Assembly Troubleshooting

43:20 Fear of Car Incident Escape

53:11 Early Payout: Transition Agreement

57:06 "Train Triggers Crossing Arms Repeatedly"

01:03:24 Taxpayer's Frustration and Threats

01:08:50 City Budget: Police Funding Concerns

01:10:00 Pension Crisis Burdening Budgets

01:17:56 Rand Paul's Budget Highlight Reel

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Michael and Anna Belliveau from the Institute Summit 2025. Michael shares his journey of purchasing an automotive shop and how he successfully increased sales by rebranding and transforming it into a tire and mechanical facility. Anna highlights the importance of investing in the shop's appearance and branding to attract more customers. Additionally, Michael discusses his future vision of expanding to multiple locations while maintaining exceptional customer service, drawing from his diverse experience in the automotive industry.

00:00 Winter Tire Change Woes

09:29 Sister’s Preferential Treatment

14:40 Parking Dispute Leads to Towing

20:08 Renaming Positions Boosts Professionalism

21:46 Business Longevity and Transition Coaching

29:51 Building Enhancements Boost Local Visibility

37:14 Reflections on Buying a Divided Shop

37:47 Overpaid for Business; Misjudgment Unveiled

43:25 Frustrated Customer's Investment Return Demand

49:34 Comprehensive Car Diagnostics Explained

58:22 No "Silver Bullet" for Wealth

01:02:35 Striving for Car Perfection

01:08:06 "Sticking to Strengths in Business"

01:10:39 "Exchange for Growth Journey"

01:17:26 Visionary and Integrator Dynamic

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode of the Changing The Industry Podcast, Lucas and David are joined by Cecil Bullard and Michael Smith from the Institute for Automotive Business Excellence. Cecil shares his insights on the importance of having a clear vision for the future of your business and personal life, emphasizing the need to plan for the long term. Michael provides valuable advice on the significance of high-performance culture and how setting the right expectations can lead to sustainable success.

00:00 Self-Reliant Problem Solver

09:43 "Personal Goal Setting Realization"

14:10 Realization About Business Adaptation

17:39 "Prepare for Future Transitions"

25:38 Managerial Strategy and Communication Issues

30:58 Unique Auto Service Advantage

35:26 "Strategic Meeting Preparation"

40:56 "Owner Commitment for Success"

46:20 Replace Negativity with Positive Leadership

48:25 Work Delays and Challenges

53:17 "Prioritize People Development Over Metrics"

01:01:33 Frustration's Psychological Roots in Performance

01:07:09 "Life's Bigger Picture & Goals"

01:09:07 Tombstone Exercise: Legacy Writing

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David welcome David Macholz, the President and CEO of AVTECC (Advanced Vehicle Technology Education and Credentialing Coalition), to discuss the evolution of the automotive education industry. David shares his journey from a career in education to leading a company focused on reimagining vehicle technology education. The conversation highlights the need for performance-based certification to address the industry's skills gap. David also emphasizes the importance of moving beyond traditional testing to ensure technicians have the competencies necessary for today's advanced automotive technologies.

00:00 Lack of Professional Pathways

09:46 Substitute Teaching at BOCES

13:37 Reflecting on Career and Education Choices

20:10 ASE Certification Boosts Technician Salaries

22:58 "AvTech: Redefining Learning Approaches"

27:03 Diverse Learning Styles Explored

36:48 Rethinking Student Credentialing Methods

42:06 Questionable Accreditation Practices

43:04 Credentialing Standards vs. Budget Priorities

53:19 Marketing Recognition Impacts Perception

57:23 EV Safety Certification Overview

01:02:13 "Industry Lacks Essential Education"

01:06:12 Seeking Support for Innovative Industry Advancement

01:14:09 Engaging Founding Supporters

01:15:50 Gratitude for Industry Support