• CSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz Patel

  • Apr 8 2025
  • Duración: 44 m
  • Podcast

CSTG 207: Stop Losing Leads: How CSRs Can Book More Jobs Today with Liz Patel

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  • Resumen

  • Think your customer service reps are “just answering phones”? Think again.

    In this game-changing episode of Can’t Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing.

    From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.

    📈 Whether you’re a business owner, dispatcher, or CSR looking to level up—this episode is your new playbook.

    Additional Resources:

    Liz Patel on LinkedIn
    RYNO Strategic Solutions

    Join The ARENA - a CSTG Community!
    Chad on LinkedIn
    Chad Peterman | CEO | Author
    Peterman Brothers Website
    Follow PeopleForward Network on LinkedIn
    Learn more about PeopleForward Network

    Key Takeaways:
    • How to handle price shoppers on the phone as a CSR
    • What’s a good booking rate for home service call centers?
    • How AI can help HVAC and plumbing CSRs book more jobs
    • Why your CSR should know the cost per lead
    • How to train CSRs to sell service memberships and upsell add-ons
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