Tucson 9-1-1

Do the Right Thing!

De: Michael LaFond

Narrado por: Virtual Voice

9-1-1 service is atrocious throughout the USA, and there is an easy solution, but the solution is non-intuitive. The solution makes the processing more complex, but also more effective. Simpler is not better in 9-1-1 processing.

But effective service costs money. In 2011, management for their own purposes decided to save money by cutting service for Tucson 9-1-1 callers, regardless of the consequences. Naturally, employees started freaking out, because they knew what no one could hear. People were dying, silently and invisibly. That's what happens when 9-1-1 does not answer the call and send help promptly. People die quietly.

This is the story of the fight over the best 9-1-1 center in the world, and the efforts by many people to maintain quality service― employees, supervisors, council members, the media, a union, and even a manager. However, upper management wielded a lot of power under the city charter. Can the employees prevail and save lives?

interesting

I love true stories. This was so full of intrigue. it could have been fiction,but it clearly was not.