
The Welcomer Edge
Unlocking the Secrets to Repeat Business
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast

Compra ahora por $17.99
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Scott Brick
Acerca de esta escucha
The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers.
The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.
Understanding that each category has definitive service personalities will help a business at its most critical moment: the encounter that brings two people together to make the sale or further increase brand loyalty.
At the heart of this book is the "Welcomer", a special category of friendly, engaging people who are innately intuitive and perceive customers as people first. Identifying and recruiting welcomers - as part of a company's team - is the key to success. Author Richard Shapiro, the founder and president of The Center For Client Retention, provides real-life examples and anecdotes to help transform this concept into action.
The bottom line is that The Welcomer Edge shows how sales and customer associates can have a powerful impact on revenues because they determine the outcome of the all-important first impression, and this translates into whether or not a business will achieve its most critical goal - repeat business.
The Welcomer Edge will give any company or organization the competitive edge.
©2012 Richard R. Shapiro (P)2012 Richard. R. ShapiroLos oyentes también disfrutaron...
-
How to Make People Like You in 90 Seconds or Less
- De: Nicholas Boothman
- Narrado por: Nicholas Boothman
- Duración: 3 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections.
-
-
Absolutely Wonderful
- De Maggie Baumann en 06-09-04
-
Giftology
- De: John Ruhlin
- Narrado por: Drew Birdseye
- Duración: 2 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
-
Has one beautiful sentence
- De Robin Ruud en 07-05-17
De: John Ruhlin
-
Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- De: Jeanne Bliss
- Narrado por: Jeanne Bliss
- Duración: 6 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.
-
-
You owe everything to your mom?
- De Magnus en 09-03-21
De: Jeanne Bliss
-
The Leader Who Had No Title
- A Modern Fable on Real Success in Business and in Life
- De: Robin Sharma
- Narrado por: Holter Graham
- Duración: 6 h y 41 m
- Versión completa
-
General
-
Narración:
-
Historia
Regardless of what you do within your organization and the current circumstances of your life, the single most important fact is that you have the power to show leadership. Wherever you are in your career or life, you should always play to your peak abilities.This book shows you how to claim that staggering power, as well as transform your life and the world around youin the process.
-
-
Such a contrived story!! uhhh!
- De Jiri en 11-27-10
De: Robin Sharma
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
-
The Noticer
- Sometimes, All a Person Needs is a Little Perspective.
- De: Andy Andrews
- Narrado por: Andy Andrews
- Duración: 4 h y 9 m
- Versión resumida
-
General
-
Narración:
-
Historia
>. Orange Beach, Alabama is a simple town filled with simple people. But like all humans on the planet, the good folks of Orange Beach have their share of problems - marriages teetering on the brink of divorce, young adults giving up on life, business people on the verge of bankruptcy, as well as the many other obstacles that life seems to dish out to the masses. Fortunately, when things look the darkest - a mysterious man named Jones has a miraculous way of showing up.
-
-
Fabulous, Life Changing
- De Ml en 09-04-09
De: Andy Andrews
-
How to Make People Like You in 90 Seconds or Less
- De: Nicholas Boothman
- Narrado por: Nicholas Boothman
- Duración: 3 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections.
-
-
Absolutely Wonderful
- De Maggie Baumann en 06-09-04
-
Giftology
- De: John Ruhlin
- Narrado por: Drew Birdseye
- Duración: 2 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Radical generosity is the against-the-grain secret weapon of real influencers, and it will allow you to boost referrals, retention rates, and ROI like few other strategies. But be warned, gifts with strings attached backfire. There is a right, and wrong, way to give. John Ruhlin has gifted on behalf of everyone from Forbes Magazine to the Fortune 500, and his tactics lead to appreciative responses and wide-open check books. Give wholeheartedly to Giftology and reap the rewards of an expanding business and fruitful relationships, professional and personal alike.
-
-
Has one beautiful sentence
- De Robin Ruud en 07-05-17
De: John Ruhlin
-
Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- De: Jeanne Bliss
- Narrado por: Jeanne Bliss
- Duración: 6 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.
-
-
You owe everything to your mom?
- De Magnus en 09-03-21
De: Jeanne Bliss
-
The Leader Who Had No Title
- A Modern Fable on Real Success in Business and in Life
- De: Robin Sharma
- Narrado por: Holter Graham
- Duración: 6 h y 41 m
- Versión completa
-
General
-
Narración:
-
Historia
Regardless of what you do within your organization and the current circumstances of your life, the single most important fact is that you have the power to show leadership. Wherever you are in your career or life, you should always play to your peak abilities.This book shows you how to claim that staggering power, as well as transform your life and the world around youin the process.
-
-
Such a contrived story!! uhhh!
- De Jiri en 11-27-10
De: Robin Sharma
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
-
A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
-
The Noticer
- Sometimes, All a Person Needs is a Little Perspective.
- De: Andy Andrews
- Narrado por: Andy Andrews
- Duración: 4 h y 9 m
- Versión resumida
-
General
-
Narración:
-
Historia
>. Orange Beach, Alabama is a simple town filled with simple people. But like all humans on the planet, the good folks of Orange Beach have their share of problems - marriages teetering on the brink of divorce, young adults giving up on life, business people on the verge of bankruptcy, as well as the many other obstacles that life seems to dish out to the masses. Fortunately, when things look the darkest - a mysterious man named Jones has a miraculous way of showing up.
-
-
Fabulous, Life Changing
- De Ml en 09-04-09
De: Andy Andrews
Relacionado con este tema
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- De: Mel Robbins
- Narrado por: Mel Robbins
- Duración: 10 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
-
-
Stop living in fear
- De Nike7 en 02-08-19
De: Mel Robbins
-
Hack your Body, Heal your Mind
- De: BBC Studios
- Narrado por: Kimberley Wilson
- Duración: 2 h y 41 m
- Grabación Original
-
General
-
Narración:
-
Historia
Have you ever noticed that when you do something positive to your body, your mood lifts too? Our minds and bodies are more connected than you could ever imagine and the latest science is proving just that. In this podcast, Psychologist Kimberley Wilson explores a range of activities that can help to boost your focus, energy and overall mental wellbeing. And she’ll reveal her easy take-home tips and tricks that you can add to your daily routine to help you get started right away - whether you want to reboot with a nap, take a cold water splash, or reap the benefits of a burst of morning sun.
-
-
The hacks
- De Teresa en 03-15-25
De: BBC Studios
-
Brown Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General
-
Narración:
-
Historia
Tune out the world with brown noise. Brown noise can promote relaxation, improve focus and sleep quality by blocking external sounds through its roaring sound frequencies. This 12-hour track is designed to support long-term focus and sleep quality overnight.
-
-
Better than white noise
- De Amy Lohmann en 03-04-25
De: Audible Sleep
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- De: Lori Gottlieb
- Narrado por: Brittany Pressley
- Duración: 14 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- De Amazon Customer en 10-01-19
De: Lori Gottlieb
-
How to Survive Menopause
- De: Samantha Bee
- Narrado por: Samantha Bee
- Duración: 1 h y 9 m
- Grabación Original
-
General
-
Narración:
-
Historia
Samantha Bee wants to talk about menopause. Okay, she actually doesn’t want to, but she must. Half of the world’s population will spend one third of their lives in it, yet it’s been completely shrouded in secrecy—until now. The Emmy Award-winning host of Full Frontal with Samantha Bee shares everything she has learned in her new one-woman show, How to Survive Menopause. Because everyone needs that one best friend who will keep it real for them—like, really real.
-
-
Goddess of sisterhood
- De Licia Dickinson en 03-16-25
De: Samantha Bee
-
The Secret to Healing Anxiety
- De: Kelly Vincent, The Great Courses
- Narrado por: Kelly Vincent
- Duración: 3 h y 14 m
- Grabación Original
-
General
-
Narración:
-
Historia
Discover a holistic approach to mental health with The Secret to Healing Anxiety. In six compassionate and accessible lessons, clinical psychologist Dr. Kelly Vincent will teach you perspectives and strategies that can help you develop physical, emotional, and spiritual resilience.
-
-
Excellent information
- De sparky en 01-30-25
De: Kelly Vincent, y otros
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- De: Mel Robbins
- Narrado por: Mel Robbins
- Duración: 10 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
-
-
Stop living in fear
- De Nike7 en 02-08-19
De: Mel Robbins
-
Hack your Body, Heal your Mind
- De: BBC Studios
- Narrado por: Kimberley Wilson
- Duración: 2 h y 41 m
- Grabación Original
-
General
-
Narración:
-
Historia
Have you ever noticed that when you do something positive to your body, your mood lifts too? Our minds and bodies are more connected than you could ever imagine and the latest science is proving just that. In this podcast, Psychologist Kimberley Wilson explores a range of activities that can help to boost your focus, energy and overall mental wellbeing. And she’ll reveal her easy take-home tips and tricks that you can add to your daily routine to help you get started right away - whether you want to reboot with a nap, take a cold water splash, or reap the benefits of a burst of morning sun.
-
-
The hacks
- De Teresa en 03-15-25
De: BBC Studios
-
Brown Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General
-
Narración:
-
Historia
Tune out the world with brown noise. Brown noise can promote relaxation, improve focus and sleep quality by blocking external sounds through its roaring sound frequencies. This 12-hour track is designed to support long-term focus and sleep quality overnight.
-
-
Better than white noise
- De Amy Lohmann en 03-04-25
De: Audible Sleep
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- De: Lori Gottlieb
- Narrado por: Brittany Pressley
- Duración: 14 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- De Amazon Customer en 10-01-19
De: Lori Gottlieb
-
How to Survive Menopause
- De: Samantha Bee
- Narrado por: Samantha Bee
- Duración: 1 h y 9 m
- Grabación Original
-
General
-
Narración:
-
Historia
Samantha Bee wants to talk about menopause. Okay, she actually doesn’t want to, but she must. Half of the world’s population will spend one third of their lives in it, yet it’s been completely shrouded in secrecy—until now. The Emmy Award-winning host of Full Frontal with Samantha Bee shares everything she has learned in her new one-woman show, How to Survive Menopause. Because everyone needs that one best friend who will keep it real for them—like, really real.
-
-
Goddess of sisterhood
- De Licia Dickinson en 03-16-25
De: Samantha Bee
-
The Secret to Healing Anxiety
- De: Kelly Vincent, The Great Courses
- Narrado por: Kelly Vincent
- Duración: 3 h y 14 m
- Grabación Original
-
General
-
Narración:
-
Historia
Discover a holistic approach to mental health with The Secret to Healing Anxiety. In six compassionate and accessible lessons, clinical psychologist Dr. Kelly Vincent will teach you perspectives and strategies that can help you develop physical, emotional, and spiritual resilience.
-
-
Excellent information
- De sparky en 01-30-25
De: Kelly Vincent, y otros
-
The Obesity Code
- Unlocking the Secrets of Weight Loss
- De: Dr. Jason Fung
- Narrado por: Brian Nishii
- Duración: 10 h y 9 m
- Versión completa
-
General
-
Narración:
-
Historia
In this highly listenable and provocative book, Dr. Jason Fung sets out an original, robust theory of obesity that provides startling insights into proper nutrition. In addition to his five basic steps - a set of lifelong habits that will improve your health and control your insulin levels - Dr. Fung explains how to use intermittent fasting to break the cycle of insulin resistance and reach a healthy weight - for good.
-
-
There is a PDF, Folks
- De Cynthia en 06-27-17
De: Dr. Jason Fung
-
How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- De: Chris Bailey
- Narrado por: Chris Bailey
- Duración: 3 h y 18 m
- Grabación Original
-
General
-
Narración:
-
Historia
Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
-
-
Started Listening By Accident
- De T.D.Willis en 01-17-21
De: Chris Bailey
-
Pink Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General
-
Narración:
-
Historia
Tune out the world with pink noise. Pink noise can promote relaxation and improve sleep quality and focus by blocking external noise, and this 12-hour track is designed to support long-term focus and sleep quality overnight.
De: Audible Sleep
-
Self Help
- This Is Your Chance to Change Your Life
- De: Gabrielle Bernstein, Richard C. Schwartz - foreword
- Narrado por: Gabrielle Bernstein, Richard C. Schwartz - foreword
- Duración: 6 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
Are you ready to unlock the greatest resource of your life? Gabby Bernstein has written the ultimate self-help guide, offering a revolutionary practice to radically shift your core beliefs and connect you to an infallible inner guidance system: the energy of Self within you. In this groundbreaking book, Gabby demystifies the power of Internal Family Systems (IFS) Therapy, taking its life-changing teachings out of the therapist’s office and into your everyday life.
-
-
Self Serving
- De pricefreund en 01-14-25
De: Gabrielle Bernstein, y otros
-
The Last Adventure of a Coquette
- A Sleep Story
- De: Thomas Mayne Reid
- Narrado por: Yung Gravy
- Duración: 22 m
- Versión completa
-
General
-
Narración:
-
Historia
Press play and gently drift off to the dulcet tones of rapper Yung Gravy reading Thomas Mayne Reid’s classic 1847 short story "The Last Adventure of a Coquette".
-
-
10/10
- De Madison Hatchell en 03-07-25
-
Natural Rapid Weight Loss, Lose Weight Faster with Hypnosis, Meditation, and Affirmations
- The Sleep Learning System
- De: Joel Thielke
- Narrado por: Joel Thielke
- Duración: 2 h y 47 m
- Grabación Original
-
General
-
Narración:
-
Historia
Naturally lose weight fast and get the body you've been wanting. Stop old habits in their tracks, shed pounds now, and feel amazing. Rapid weight loss is yours today with this powerful guided meditation program from the Sleep Learning System and world-renowned hypnotherapist Joel Thielke.
-
-
My new favorite hypnosis audio!
- De Penny en 04-03-16
De: Joel Thielke
Lo que los oyentes dicen sobre The Welcomer Edge
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total
-
Ejecución
-
Historia
- Timothy
- 06-10-12
I had to quit this book after 3 hours
Any additional comments?
This book is pretty boring ... the first three hours basically involve the author ranting about bad customer service situations he's been in: bad service at the bank, bad service in a restaurant, bad service at the florist, bad service everywhere. I kept waiting for him to get to the point, but after 3 hours of anecdotes I gave up.
Scott Brick is a PHENOMENAL narrator, and I've enjoyed everything he's done. However, they keep interjecting a female reader every few paragraphs. She has a silly-sweet voice that seems more appropriate to a children's book. The constant switching between Brick's commanding voice and her child-like voice was very disconcerting and made this narration difficult to stomach.
People seem to like this book on Amazon, so maybe the last half is killer ... but I didn't enjoy this at all. Categorizing your employees as "welcomers, robots, disinterested, etc." seems simplistic and not terribly useful. You might as well call your employees "good, bad, and ugly" ... that would, at least, be more catchy.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 3 personas
-
Total
-
Ejecución
-
Historia
- Micah
- 05-11-13
A fresh approach to some very important topics
I greatly enjoyed this fresh approach to the important topics of making an impression and building an emotional bridge to the customer. Rich Shapiro has written a sharp, well-organized, concise and pithy book on an important subject--bravo!
Scott Brick's performance is excellent as well, and the production values are lovely.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona
-
Total
-
Ejecución
-
Historia
- Daniel Brilliant
- 07-02-12
A little pompous
Would you ever listen to anything by Richard R. Shapiro again?
possibly
How could the performance have been better?
Scott Brick made it a little too dramatic. It needed to be a little more 'instructional' and a guide rather than a dramatic read.
Any additional comments?
After I got past Chapter 1 it was more of the same. It was a little too 'preachy' for me. I do agree with Mr Shapiro that being a 'welcomer' is all about common sense. I got what I needed (personally) from the beginning of the book.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 3 personas