The A-Z of Service Excellence
The Essential Guide to Becoming a Customer Service Professional
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The A-Z of Service Excellence
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Narrado por:
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Cate Schreck
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Dave Stokes
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De:
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Cate Schreck
Acerca de esta escucha
Does the job you have (or the job you want) require customer interactions? Do you want to handle difficult customers with ease? Do you long for recognition of your customer service skills? Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.
The A-Z of Service Excellence contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
- Communicate respectfully with people from all walks of life
- Identify and address your own levels of stress
- Achieve the customer service job of your dreams
- Refresh a tired customer service approach
- Apply these skills in any industry
Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this audiobook is for you.
©2016 Cate Schreck (P)2020 Cate SchreckLos oyentes también disfrutaron...
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- Duración: 4 h y 12 m
- Versión completa
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General5 out of 5 stars 337
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Narración:5 out of 5 stars 287
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Historia5 out of 5 stars 284
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- De Dominique en 04-28-15
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How to Master the Art of Selling Financial Services
- De: Tom Hopkins
- Narrado por: Tom Hopkins
- Duración: 3 h y 48 m
- Versión completa
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General5 out of 5 stars 324
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Narración:5 out of 5 stars 280
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Historia5 out of 5 stars 278
Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But do you know how to talk to clients so they'll listen? The How to Master the Art of Selling Financial Services live audio seminar shows you how to gain the trust of others quickly and get them to like you, take your advice, and become long-term clients, which is the foundation for every successful business.
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3 out of 5 stars
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better stuff for free on YouTube from
- De milos Vranic en 08-10-17
De: Tom Hopkins
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NLP at Work
- The Essence of Excellence, 3rd Edition (People Skills for Professionals)
- De: Sue Knight
- Narrado por: Sean Pratt
- Duración: 14 h y 30 m
- Versión completa
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General4 out of 5 stars 153
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Narración:4 out of 5 stars 127
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Historia4 out of 5 stars 127
Since the first edition, NLP at Work has pioneered the use of neurolinguistic programming (NLP) in the business world to improve communication, negotiation, teamwork, and influence. With more 100,000 copies sold and now in its third edition, NLP at Work is a clear and comprehensive introduction to using NLP in the workplace, with a unique personal style and approach.
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1 out of 5 stars
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Narcisistic useless
- De Mike G. Bianco en 02-17-15
De: Sue Knight