
Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches
The Importance of Questions in the Profession
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses

Obtén 2 audiolibros gratis con tu prueba.
Compra ahora por $6.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Michael Hatak
-
De:
-
Hans Patzer
Acerca de esta escucha
Systemic Questioning Techniques for Specialists and Executives, Consultants and Coaches
With the right questions to the desired result.
Are you a specialist or manager, consultant or coach?
Are questions a priority in your work?
Are you wondering if you're really asking the right questions?
Learn more about the importance of workplace issues and how you can use them competently in your work.
"In professional life, problems usually arise again and again, which are then sometimes discussed endlessly in the team. It doesn't matter whether the discussion is conducted in a meeting room, via video chat or via e-mail. During a meeting, it can happen very quickly that everything keeps going in circles and there is no solution in sight. An efficient way of working, therefore, also requires the right and meaningful conduct of conversations. A lot can be achieved, especially with the right question technique. For this, however, the participants must first know various question techniques and should also move outside the classic closed or open questions".
You will learn in this helpful guide:
- what really is behind systemic questions
- where systemic questioning techniques are used everywhere
- which benefits has the amended question
- the different variants of systemic questions
- which to know using systemic issues is necessary
- Many practical examples and checklists on implementation
- And much more!
Los oyentes también disfrutaron...
-
The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- De: Michael Bungay Stanier
- Narrado por: Daniel Maté
- Duración: 3 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
-
-
What's on your mind?
- De A. Yoshida en 08-11-16
-
Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- De: Sir John Whitmore, John McFarlane - foreword
- Narrado por: Richard Lyddon
- Duración: 8 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
-
-
Excellent concept
- De copious en 03-27-21
De: Sir John Whitmore, y otros
-
Overcoming the Five Dysfunctions of a Team
- A Field Guide for Leaders, Managers, and Facilitators
- De: Patrick Lencioni
- Narrado por: Joel Lefferrt
- Duración: 3 h y 30 m
- Versión completa
-
General
-
Narración:
-
Historia
In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples.
-
-
Incomplete
- De Cleo the Leo en 05-04-16
De: Patrick Lencioni
-
The HeART of Laser-Focused Coaching
- A Revolutionary Approach to Masterful Coaching
- De: Marion Franklin
- Narrado por: Marion Franklin
- Duración: 11 h y 7 m
- Versión completa
-
General
-
Narración:
-
Historia
Marion Franklin, the Coach’s Coach, has been training and mentoring coaches for more than 20 years. Every student she has mentored or taught who sought ACC, PCC, or MCC has gotten their credential using the material in this book designed for all levels of coaches. No matter where you are in your coaching journey, this book has something for you. Begin using even one or two of the concepts and principles in this book and notice your coaching immediately elevate to a new level. Your clients will notice the difference!
-
-
Bad narration.
- De CC en 08-21-20
De: Marion Franklin
-
Leadership Coaching, 2nd Edition
- Working with Leaders to Develop Elite Performance
- De: Jonathan Passmore
- Narrado por: James Langton
- Duración: 13 h y 19 m
- Versión completa
-
General
-
Narración:
-
Historia
Revised and updated, the second edition of Leadership Coaching draws on the top coaching practitioners’ thinking and writing to present an in-depth understanding of the tools, techniques, and frameworks that can be used to enhance the coach/coachee relationship.
-
Think Again
- The Power of Knowing What You Don't Know
- De: Adam Grant
- Narrado por: Adam Grant
- Duración: 6 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn.
-
-
Only Good if you've never questioned anything.
- De Victor Alvia en 02-10-21
De: Adam Grant
-
The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- De: Michael Bungay Stanier
- Narrado por: Daniel Maté
- Duración: 3 h y 3 m
- Versión completa
-
General
-
Narración:
-
Historia
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
-
-
What's on your mind?
- De A. Yoshida en 08-11-16
-
Coaching for Performance, 5th Edition
- The Principles and Practice of Coaching and Leadership
- De: Sir John Whitmore, John McFarlane - foreword
- Narrado por: Richard Lyddon
- Duración: 8 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
Written by Sir John Whitmore, the pioneer of coaching, and Performance Consultants, the global market leaders in performance coaching, this extensively revised and extended edition will revolutionize the traditional approach to organizational culture. Brand-new practical exercises, corporate examples, and coaching dialogues strengthen the learning process, whilst a critical new chapter demonstrates how to measure the benefits of coaching as a return on investment, ensuring this landmark new edition will remain at the forefront of professional coaching and leadership development.
-
-
Excellent concept
- De copious en 03-27-21
De: Sir John Whitmore, y otros
-
Overcoming the Five Dysfunctions of a Team
- A Field Guide for Leaders, Managers, and Facilitators
- De: Patrick Lencioni
- Narrado por: Joel Lefferrt
- Duración: 3 h y 30 m
- Versión completa
-
General
-
Narración:
-
Historia
In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples.
-
-
Incomplete
- De Cleo the Leo en 05-04-16
De: Patrick Lencioni
-
The HeART of Laser-Focused Coaching
- A Revolutionary Approach to Masterful Coaching
- De: Marion Franklin
- Narrado por: Marion Franklin
- Duración: 11 h y 7 m
- Versión completa
-
General
-
Narración:
-
Historia
Marion Franklin, the Coach’s Coach, has been training and mentoring coaches for more than 20 years. Every student she has mentored or taught who sought ACC, PCC, or MCC has gotten their credential using the material in this book designed for all levels of coaches. No matter where you are in your coaching journey, this book has something for you. Begin using even one or two of the concepts and principles in this book and notice your coaching immediately elevate to a new level. Your clients will notice the difference!
-
-
Bad narration.
- De CC en 08-21-20
De: Marion Franklin
-
Leadership Coaching, 2nd Edition
- Working with Leaders to Develop Elite Performance
- De: Jonathan Passmore
- Narrado por: James Langton
- Duración: 13 h y 19 m
- Versión completa
-
General
-
Narración:
-
Historia
Revised and updated, the second edition of Leadership Coaching draws on the top coaching practitioners’ thinking and writing to present an in-depth understanding of the tools, techniques, and frameworks that can be used to enhance the coach/coachee relationship.
-
Think Again
- The Power of Knowing What You Don't Know
- De: Adam Grant
- Narrado por: Adam Grant
- Duración: 6 h y 40 m
- Versión completa
-
General
-
Narración:
-
Historia
Intelligence is usually seen as the ability to think and learn, but in a rapidly changing world, there's another set of cognitive skills that might matter more: the ability to rethink and unlearn. In our daily lives, too many of us favor the comfort of conviction over the discomfort of doubt. We listen to opinions that make us feel good, instead of ideas that make us think hard. We see disagreement as a threat to our egos, rather than an opportunity to learn.
-
-
Only Good if you've never questioned anything.
- De Victor Alvia en 02-10-21
De: Adam Grant
-
Co-Active Coaching
- The Proven Framework for Transformative Conversations at Work and in Life
- De: Henry Kimsey-House, Karen Kimsey-House, Phillip Sandahl, y otros
- Narrado por: Karen Kimsey-House
- Duración: 8 h y 57 m
- Versión completa
-
General
-
Narración:
-
Historia
Co-Active Coaching offers current and aspiring coaches, leaders and managers in organisations and anyone wanting to strengthen interpersonal relationships, a practical, yet transformative communication process called the Co-Active Model. Since its creation by the authors more than 25 years ago, the Co-Active Model and the book have formed the foundation of the authors' six-part coach training program delivered globally to tens of thousands of individuals each year through the authors' training institute, CTI.
-
-
possible new career
- De Tiggr en 04-12-22
De: Henry Kimsey-House, y otros
-
Traction
- Get a Grip on Your Business
- De: Gino Wickman
- Narrado por: Kevin Pierce
- Duración: 6 h y 56 m
- Versión completa
-
General
-
Narración:
-
Historia
Do you have a grip on your business, or does your business have a grip on you? All entrepreneurs and business leaders face similar frustrations: personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical.
-
-
this is for 50+ employee companies, not small ones
- De Ryan Taft en 03-06-18
De: Gino Wickman
-
Thinking, Fast and Slow
- De: Daniel Kahneman
- Narrado por: Patrick Egan
- Duración: 20 h y 2 m
- Versión completa
-
General
-
Narración:
-
Historia
The guru to the gurus at last shares his knowledge with the rest of us. Nobel laureate Daniel Kahneman's seminal studies in behavioral psychology, behavioral economics, and happiness studies have influenced numerous other authors, including Steven Pinker and Malcolm Gladwell. In Thinking, Fast and Slow, Kahneman at last offers his own, first book for the general public. It is a lucid and enlightening summary of his life's work. It will change the way you think about thinking. Two systems drive the way we think and make choices, Kahneman explains....
-
-
Difficult Listen, but Probably a Great Read
- De Mike Kircher en 01-12-12
De: Daniel Kahneman
-
The Advice Trap
- Be Humble, Stay Curious & Change the Way You Lead Forever
- De: Michael Bungay Stanier
- Narrado por: Michael Bungay Stanier
- Duración: 4 h y 45 m
- Versión completa
-
General
-
Narración:
-
Historia
The Advice Trap is about getting to grips with how to actually change your behavior, so you stay curious a little bit longer. It sounds like it should be easy, but it’s not. To get there, leading coach and trainer Michael Bungay Stanier offers specific coaching strategies, particularly on how to focus on what matters most. The audiobook of The Advice Trap gives you tools to make your conversations, coaching, and otherwise, irresistible.
-
-
Great content
- De Michal Wegrzyn en 04-29-21
-
The Psychology of Persuasion
- Learn How to Manage Your Emotions and Influence People, Develop Self-Discipline Exploiting Cognitive Behavioral Therapy, Analyze People, Mental Manipulation and Deception
- De: Daniel Travis Cooper
- Narrado por: Skyler Morgan
- Duración: 3 h y 27 m
- Versión completa
-
General
-
Narración:
-
Historia
You probably have been struggling with persuasion. You never seem to be successful in getting others to take your position on issues. This book comes to your aide to help you acquire the competence of understanding what works in the minds of people to make them either resist or adapt to the message you directly to them. It does not just focus on telling you what to do in order to be persuasive; instead, it goes deeper to anchor the strategies on sound psychological principles.
-
-
It is an Intelligible and delighting audible
- De Ronald Chacon en 04-19-20
-
The Four Obsessions of an Extraordinary Executive
- A Leadership Fable
- De: Patrick Lencioni
- Narrado por: Charles Stransky; introduction by Patrick Lencioni
- Duración: 3 h y 1 m
- Versión completa
-
General
-
Narración:
-
Historia
As CEO, most everything that Rich O'Connor did had something to do with at least one of the four disciplines on his famed "yellow sheet." Rich never suspected that it would become the blueprint of an employee's plan to destroy the firm. Best selling author Lencioni brings us a fable that focuses on a leader's crucial role in building a healthy organization.
-
-
A great reminder about the important basics.
- De Joel Ordesky en 03-08-03
De: Patrick Lencioni
-
Multipliers, Revised and Updated
- How the Best Leaders Make Everyone Smarter
- De: Liz Wiseman, Stephen Covey - foreword
- Narrado por: Liz Wiseman, John Meagher
- Duración: 11 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
We've all had experiences with two dramatically different types of leaders. The first type drain intelligence, energy, and capability from the people around them and always need to be the smartest people in the room. These are the idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them.
-
-
Good points, but highly repetitive
- De 9a7ner en 02-27-19
De: Liz Wiseman, y otros
-
The Ultimate Guide to Coaching Questions
- 200 Questions You Can Ask Clients About Life, Career or Business
- De: Kassandra Vaughn
- Narrado por: Kassandra Vaughn
- Duración: 1 h y 28 m
- Versión completa
-
General
-
Narración:
-
Historia
How many coaching questions are you using with clients? As a life, business, or career coach, there are moments when you might feel stuck. You have the coaching tools, techniques, and a number of coaching questions but maybe you're dealing with a challenging client. Whether you're a brand new coach or a professional who's been coaching for years, The Ultimate Guide to Coaching Questions will provide you with a quick guide to new coaching models, techniques, strategies and, most importantly 200 coaching questions you can use in a variety of client situations.
-
-
awesome stuff, poor sound
- De Natalia en 12-11-20
De: Kassandra Vaughn
-
Executive Coaching with Backbone and Heart
- A Systems Approach to Engaging Leaders with Their Challenges, 2nd Edition
- De: Mary Beth A. O' Neill
- Narrado por: Vanessa Hart
- Duración: 9 h y 11 m
- Versión completa
-
General
-
Narración:
-
Historia
Learn about the Coach's Stance, the Four Phases of Coaching, and much more.
-
-
A lot to learn. Very helpful pdf
- De Amazon Customer en 07-22-24
-
Helping People Change
- Coaching with Compassion for Lifelong Learning and Growth
- De: Richard Boyatzis, Melvin Smith, Ellen Van Oosten
- Narrado por: Barry Abrams
- Duración: 7 h y 13 m
- Versión completa
-
General
-
Narración:
-
Historia
You're trying to help - but is it working? There's a better way. In this powerful, practical audiobook, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person's positive vision of themselves or an inspiring dream or goal they've long held.
-
-
Coaching Infomercial
- De James en 09-18-19
De: Richard Boyatzis, y otros
-
CEO Excellence
- The Six Mindsets That Distinguish the Best Leaders from the Rest
- De: Carolyn Dewar, Scott Keller, Vikram Malhotra
- Narrado por: Patricia Rodriguez
- Duración: 11 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
Being a CEO at any of the world’s largest companies is among the most challenging roles in business. Billions, and even trillions, are at stake—and the fates of tens of thousands of employees often hang in the balance. Yet, even when “can’t miss” high-achievers win the top job, very few excel. For those who shoulder the burden of being the one on whom everyone counts, a manual for excellence is sorely needed. To identify the 21st century’s best CEOs, the authors of CEO Excellence started with a pool of over 2,400 public company CEOs.
-
-
Political Agenda took precedence over education
- De Raina en 05-30-22
De: Carolyn Dewar, y otros
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- De: K. Connors
- Narrado por: Stephen Strader, The Voice Ranger
- Duración: 1 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
-
A valuable resource for new leaders!
- De mashaziya en 11-17-17
De: K. Connors
Relacionado con este tema
-
What Do You Really Want for Your Children?
- De: Dr. Wayne W. Dyer
- Narrado por: Dr. Wayne W. Dyer
- Duración: 4 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
-
Deaply helpful
- De Dominique en 04-28-15
-
The Negotiator in You: In Life
- Tips to Help You Get the Most of Every Interaction
- De: Joshua N. Weiss
- Narrado por: Joshua N. Weiss
- Duración: 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Negotiation is a skill people need to use every day. In this audio exclusive, learn the negotiation skills required to navigate difficult situations that arise in everyday life. From buying a car to purchasing a home, one needs to know how to effectively negotiate, especially when the other party is a seasoned professional. Harvard professor Joshua N. Weiss, PhD, gives us to tools to negotiate when we have a major stake in the game or when we're perceived as the "weak consumer."
-
-
Quick but insightful
- De Amazon Customer en 12-26-23
De: Joshua N. Weiss
-
Power Listening
- Mastering the Most Critical Business Skill of All
- De: Bernard T Ferrari
- Narrado por: Sean Pratt
- Duración: 5 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.
-
-
Better listening made easy
- De Alejandro A. en 09-07-12
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
-
-
Amateur.
- De Christie en 08-11-18
-
Toyota Kata
- Managing People for Improvement, Adaptiveness and Superior Results
- De: Mike Rother
- Narrado por: Todd Belcher
- Duración: 7 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines - called kata - that power its success with continuous improvement and adaptation.
-
-
This is NOT an entry level book.
- De Keenan en 09-13-24
De: Mike Rother
-
What Do You Really Want for Your Children?
- De: Dr. Wayne W. Dyer
- Narrado por: Dr. Wayne W. Dyer
- Duración: 4 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
-
-
Deaply helpful
- De Dominique en 04-28-15
-
The Negotiator in You: In Life
- Tips to Help You Get the Most of Every Interaction
- De: Joshua N. Weiss
- Narrado por: Joshua N. Weiss
- Duración: 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Negotiation is a skill people need to use every day. In this audio exclusive, learn the negotiation skills required to navigate difficult situations that arise in everyday life. From buying a car to purchasing a home, one needs to know how to effectively negotiate, especially when the other party is a seasoned professional. Harvard professor Joshua N. Weiss, PhD, gives us to tools to negotiate when we have a major stake in the game or when we're perceived as the "weak consumer."
-
-
Quick but insightful
- De Amazon Customer en 12-26-23
De: Joshua N. Weiss
-
Power Listening
- Mastering the Most Critical Business Skill of All
- De: Bernard T Ferrari
- Narrado por: Sean Pratt
- Duración: 5 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
Listening is harder than it looks - but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help you become an active listener, able to shape and focus any conversation.
-
-
Better listening made easy
- De Alejandro A. en 09-07-12
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
-
-
Amateur.
- De Christie en 08-11-18
-
Toyota Kata
- Managing People for Improvement, Adaptiveness and Superior Results
- De: Mike Rother
- Narrado por: Todd Belcher
- Duración: 7 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines - called kata - that power its success with continuous improvement and adaptation.
-
-
This is NOT an entry level book.
- De Keenan en 09-13-24
De: Mike Rother