Perfect Phrases for Dealing with Difficult People
Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Narrado por:
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Caroline Miller
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De:
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Susan Benjamin
Acerca de esta escucha
Perfect phrases for the right situation, every time.
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
©2019 McGraw-Hill Education (P)2007 McGraw Hill-Ascent AudioLos oyentes también disfrutaron...
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Historia4 out of 5 stars 34
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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4 out of 5 stars
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Great advice.
- De Kevin L. Jeter en 11-02-18
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- De: Cynthia Shapiro
- Narrado por: Vanessa Daniels
- Duración: 6 h y 22 m
- Versión completa
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General4.5 out of 5 stars 60
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Narración:4.5 out of 5 stars 50
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Historia4.5 out of 5 stars 51
Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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1 out of 5 stars
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Bad advice
- De Colin Priest en 11-14-20
De: Cynthia Shapiro
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The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
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General4.5 out of 5 stars 57
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Narración:4 out of 5 stars 51
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Historia4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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5 out of 5 stars
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Great Sales book!!!
- De NN en 02-27-17
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The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
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General4.5 out of 5 stars 74
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Narración:4.5 out of 5 stars 48
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Historia4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
-
Distilled value.
- De Steve en 09-15-17
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
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General4 out of 5 stars 94
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Narración:4 out of 5 stars 73
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Historia4 out of 5 stars 73
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
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2 out of 5 stars
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Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General4.5 out of 5 stars 169
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Narración:4.5 out of 5 stars 145
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Historia4.5 out of 5 stars 142
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
- De Christie en 08-11-18
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Simply Said
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- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 540
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Narración:4.5 out of 5 stars 459
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Historia4.5 out of 5 stars 445
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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What Do You Really Want for Your Children?
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- Narrado por: Dr. Wayne W. Dyer
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General5 out of 5 stars 337
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Narración:5 out of 5 stars 287
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Historia5 out of 5 stars 284
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- De Dominique en 04-28-15
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Get a Grip
- An Entrepreneurial Fable - Your Journey to Get Real, Get Simple, and Get Results
- De: Mike Paton, Gino Wickman
- Narrado por: T. David Rutherford
- Duración: 8 h y 5 m
- Versión completa
-
General4.5 out of 5 stars 1,252
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Narración:4.5 out of 5 stars 1,056
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Historia4.5 out of 5 stars 1,056
Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.
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5 out of 5 stars
-
Very Good Companion Book to "Traction"
- De Mike en 07-26-17
De: Mike Paton, y otros
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The Myth of the Nice Girl
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- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 790
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Narración:4.5 out of 5 stars 680
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Historia4.5 out of 5 stars 677
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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The Secret Handshake
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- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
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General4.5 out of 5 stars 30
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Narración:4.5 out of 5 stars 27
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Historia4.5 out of 5 stars 27
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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Illuminating!
- De J_John en 02-21-25
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The Making of a Manager
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- De: Julie Zhuo
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- Duración: 7 h y 32 m
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General4.5 out of 5 stars 1,830
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Narración:4.5 out of 5 stars 1,482
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Historia4.5 out of 5 stars 1,474
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Be Amazing or Go Home
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General4.5 out of 5 stars 79
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Narración:4.5 out of 5 stars 67
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Historia4.5 out of 5 stars 67
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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4 out of 5 stars
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Be Amazing or GO Home
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Instant Influence
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General4.5 out of 5 stars 150
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Narración:4.5 out of 5 stars 130
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Historia4.5 out of 5 stars 129
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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1 out of 5 stars
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Disappointing
- De Wicked Salty Homes en 05-14-11
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What the Heck is EOS?
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- Narrado por: Corey Snow
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General4.5 out of 5 stars 1,400
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Narración:4.5 out of 5 stars 1,143
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Historia4.5 out of 5 stars 1,126
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
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2 out of 5 stars
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Get Ready for a WBOA
- De El Barto en 03-26-21
De: Gino Wickman, y otros
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
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General4.5 out of 5 stars 161
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Narración:4.5 out of 5 stars 132
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Historia4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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Lo que los oyentes dicen sobre Perfect Phrases for Dealing with Difficult People
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total3 out of 5 stars
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Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- Suzanne
- 02-20-24
I made a mistake in buying this book.
I didn’t realize that it was for dealing with difficult people IN THE WORK PLACE. No where is that stated. I thought it was for difficult people in general. I’m very disappointed.
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Total3 out of 5 stars
-
Ejecución3 out of 5 stars
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Historia3 out of 5 stars
- Veridical_Angel
- 03-02-23
Mediocre subject and narrating
Mediocre subject and narrating. Took me a few days since it didn’t really grab me.
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Total3 out of 5 stars
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Ejecución3 out of 5 stars
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Historia3 out of 5 stars
- francis gary
- 02-01-23
Not great
Thought it helps with communication by giving tips but like it’s a HR related. Did not care for it wish I could get my free credit back!
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Total3 out of 5 stars
-
Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- L. DeSantis
- 08-28-22
meh
Thought this was a book for effective communication. the moral of the story is to tell on your colleagues/teammates. reads more like a HR manual.
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esto le resultó útil a 3 personas
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Lisa
- 05-30-24
well organized and easy to navigate
well organized and easy to navigate
can be used as a reference book or read cove to cover. Gave really great answers to address bosses, supervisors, subordinates, customers, and even the reader's own stumbling blocks.
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