
Inclusalytics
How Diversity, Equity, and Inclusion Leaders Use Data to Drive Their Work
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast

Compra ahora por $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Victoria Mattingly
-
Sertrice Grice
Acerca de esta escucha
Organizations have (finally) begun committing to and investing in diversity, equity, and inclusion (DEI), catalyzed by the social justice movements of 2020. Whether due to pressure from internal and external stakeholders, competition for top talent, or a moral imperative, businesses are increasingly acknowledging that DEI work needs to be done. Yet, as they dive into this work, many companies fail to achieve results. In fact, some don’t even know what results they are looking for in the first place.
Where are you going, and how will you get there? The problem is that few business leaders treat DEI the way they do revenue, customer satisfaction, and other critical business metrics. As a result, they put DEI leaders in place who don’t understand why DEI should be measured this way, and even more importantly, they don’t know how. Inclusalytics: How Diversity, Equity, and Inclusion Leaders Use Data to Drive Their Work provides the solution to this problem. And the solution is data.
Based on interviews with dozens of DEI leaders across industries ranging from Fortune 500 companies to startups, academia, and nonprofits, organizational psychologists Victoria Mattingly, PhD, and Sertrice Grice, MS, share how modern businesses are using data to unlock DEI success. Employing a combination of case studies, practical examples, and step-by-step instructions, they guide DEI practitioners through developing a robust data-centric approach to DEI. Treating DEI as a critical business metric is the only way to achieve sustainable long-term success. Inclusalytics helps DEI practitioners to actually move the needle by providing a roadmap for reliably gathering, measuring, tracking, and utilizing data to improve diversity, equity, and inclusion outcomes for everyone.
©2022 Mattingly Solutions (P)2023 Mattingly SolutionsLos oyentes también disfrutaron...
-
DEI Deconstructed
- Your No-Nonsense Guide to Doing the Work and Doing It Right
- De: Lily Zheng
- Narrado por: Andrew Joseph Perez
- Duración: 8 h y 49 m
- Versión completa
-
General
-
Narración:
-
Historia
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and underdeveloped strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
-
-
Great Problem Definition
- De James O. Rodgers en 06-23-23
De: Lily Zheng
-
Data-Driven DEI
- The Tools and Metrics You Need to Measure, Analyze, and Improve Diversity, Equity, and Inclusion
- De: Randal Pinkett
- Narrado por: Diontae Black
- Duración: 8 h y 50 m
- Versión completa
-
General
-
Narración:
-
Historia
In Data-Driven DEI: The Tools and Metrics You Need to Measure, Analyze, and Improve Diversity, Equity, and Inclusion, Dr. Randal Pinkett, a renowned diversity, equity, and inclusion (DEI) thought leader, delivers a practical and evidence-based blueprint to achieving lasting impact with your DEI initiatives. Dr. Pinkett has created a simple, step-by-step process to assess the current state of your DEI, analyze that data to create a personal and organizational action plan, and implement data-driven, science-based, and technology-enabled interventions for greater diversity, equity, and inclusion.
-
-
Very rich in the value of data as it pertains to DEI
- De Andrew A en 04-04-24
De: Randal Pinkett
-
Inclusion on Purpose
- An Intersectional Approach to Creating a Culture of Belonging at Work
- De: Ruchika Tulshyan, Ijeoma Oluo - foreword
- Narrado por: Ruchika Tulshyan
- Duración: 8 h y 42 m
- Versión completa
-
General
-
Narración:
-
Historia
Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion.
-
-
Read if you employ and/or manage people
- De L. Nunez en 02-25-23
De: Ruchika Tulshyan, y otros
-
Diversity, Equity, and Inclusion in the Workplace
- Developing DEI Solutions
- De: Kim Wilson
- Narrado por: Paul Vinger
- Duración: 3 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
While DEI has become one of the trendy PR moves companies do to create good publicity, many of them still don’t have a firm grasp on what it actually means.
-
-
Great book!
- De Marc Bourbonnais en 06-30-23
De: Kim Wilson
-
The Leader's Guide to Unconscious Bias
- How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams
- De: Pamela Fuller, Mark Murphy, Anne Chow
- Narrado por: Pamela Fuller, Mark Murphy, Anne Chow
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
Ideal for every manager who wants to understand and move past their own preconceived ideas, The Leader’s Guide to Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organizational success - especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than 30 unique tools, such as a list of ways to reframe your unconscious thoughts.
-
-
Key Reading for Next Gen Workforce
- De Chanta en 02-24-21
De: Pamela Fuller, y otros
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- De: Brené Brown
- Narrado por: Brené Brown
- Duración: 8 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
-
Brené's Work Has Changed My Life
- De Maximus en 01-12-19
De: Brené Brown
-
DEI Deconstructed
- Your No-Nonsense Guide to Doing the Work and Doing It Right
- De: Lily Zheng
- Narrado por: Andrew Joseph Perez
- Duración: 8 h y 49 m
- Versión completa
-
General
-
Narración:
-
Historia
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and underdeveloped strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
-
-
Great Problem Definition
- De James O. Rodgers en 06-23-23
De: Lily Zheng
-
Data-Driven DEI
- The Tools and Metrics You Need to Measure, Analyze, and Improve Diversity, Equity, and Inclusion
- De: Randal Pinkett
- Narrado por: Diontae Black
- Duración: 8 h y 50 m
- Versión completa
-
General
-
Narración:
-
Historia
In Data-Driven DEI: The Tools and Metrics You Need to Measure, Analyze, and Improve Diversity, Equity, and Inclusion, Dr. Randal Pinkett, a renowned diversity, equity, and inclusion (DEI) thought leader, delivers a practical and evidence-based blueprint to achieving lasting impact with your DEI initiatives. Dr. Pinkett has created a simple, step-by-step process to assess the current state of your DEI, analyze that data to create a personal and organizational action plan, and implement data-driven, science-based, and technology-enabled interventions for greater diversity, equity, and inclusion.
-
-
Very rich in the value of data as it pertains to DEI
- De Andrew A en 04-04-24
De: Randal Pinkett
-
Inclusion on Purpose
- An Intersectional Approach to Creating a Culture of Belonging at Work
- De: Ruchika Tulshyan, Ijeoma Oluo - foreword
- Narrado por: Ruchika Tulshyan
- Duración: 8 h y 42 m
- Versión completa
-
General
-
Narración:
-
Historia
Few would disagree that inclusion is both the right thing to do and good for business. Then why are we so terrible at it? If we believe in the morality and the profitability of including people of diverse and underestimated backgrounds in the workplace, why don't we do it? Because, explains Ruchika Tulshyan in this eye-opening book, we don't realize that inclusion takes awareness, intention, and regular practice. Inclusion doesn't just happen; we have to work at it. Tulshyan presents inclusion best practices, showing how leaders and organizations can meaningfully promote inclusion.
-
-
Read if you employ and/or manage people
- De L. Nunez en 02-25-23
De: Ruchika Tulshyan, y otros
-
Diversity, Equity, and Inclusion in the Workplace
- Developing DEI Solutions
- De: Kim Wilson
- Narrado por: Paul Vinger
- Duración: 3 h y 36 m
- Versión completa
-
General
-
Narración:
-
Historia
While DEI has become one of the trendy PR moves companies do to create good publicity, many of them still don’t have a firm grasp on what it actually means.
-
-
Great book!
- De Marc Bourbonnais en 06-30-23
De: Kim Wilson
-
The Leader's Guide to Unconscious Bias
- How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams
- De: Pamela Fuller, Mark Murphy, Anne Chow
- Narrado por: Pamela Fuller, Mark Murphy, Anne Chow
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
Ideal for every manager who wants to understand and move past their own preconceived ideas, The Leader’s Guide to Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organizational success - especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than 30 unique tools, such as a list of ways to reframe your unconscious thoughts.
-
-
Key Reading for Next Gen Workforce
- De Chanta en 02-24-21
De: Pamela Fuller, y otros
-
Dare to Lead
- Brave Work. Tough Conversations. Whole Hearts.
- De: Brené Brown
- Narrado por: Brené Brown
- Duración: 8 h y 10 m
- Versión completa
-
General
-
Narración:
-
Historia
Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? This audiobook answers this question.
-
-
Brené's Work Has Changed My Life
- De Maximus en 01-12-19
De: Brené Brown
-
The Waymakers
- Clearing the Path to Workplace Equity with Competence and Confidence
- De: Tara Jaye Frank
- Narrado por: Tara Jaye Frank
- Duración: 8 h y 58 m
- Versión completa
-
General
-
Narración:
-
Historia
What really drives workplace equity and inclusion - beyond strategies and systems? The truth is, all historically excluded persons who have broken through to greater levels of professional belonging and achievement have succeeded not by policy and systems change alone, but because of leaders who chose to remove barriers, open doors, and guide them toward their goals. The bottom line? Someone made a way for them. Using case studies, data, and candid storytelling, Tara Jaye Frank outlines how leaders with power and position can clear the path to workplace equity.
-
-
Not what it seems
- De Shea Stock en 01-02-23
De: Tara Jaye Frank
-
The Sum of Us
- What Racism Costs Everyone and How We Can Prosper Together
- De: Heather McGhee
- Narrado por: Heather McGhee
- Duración: 11 h y 8 m
- Versión completa
-
General
-
Narración:
-
Historia
Heather McGhee’s specialty is the American economy—and the mystery of why it so often fails the American public. From the financial crisis of 2008 to rising student debt to collapsing public infrastructure, she found a root problem: racism in our politics and policymaking. But not just in the most obvious indignities for people of color. Racism has costs for white people, too. It is the common denominator of our most vexing public problems, the core dysfunction of our democracy and constitutive of the spiritual and moral crises that grip us all.
-
-
Good book but Recording tech is poor. Glitches
- De Jeannepup en 02-25-21
De: Heather McGhee
-
White Fragility
- Why It's So Hard for White People to Talk About Racism
- De: Dr. Robin DiAngelo, Michael Eric Dyson - foreword
- Narrado por: Amy Landon
- Duración: 6 h y 21 m
- Versión completa
-
General
-
Narración:
-
Historia
In this “vital, necessary, and beautiful book” (Michael Eric Dyson), antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility and “allows us to understand racism as a practice not restricted to 'bad people'" (Claudia Rankine). Referring to the defensive moves white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent meaningful cross-racial dialogue.
-
-
Word salad
- De Eric en 03-10-20
De: Dr. Robin DiAngelo, y otros
-
I'm Not Yelling
- A Black Woman’s Guide to Navigating the Workplace
- De: Elizabeth Leiba
- Narrado por: Zoleka Vundla
- Duración: 6 h y 16 m
- Versión completa
-
General
-
Narración:
-
Historia
I'm Not Yelling is part strategy for savvy black business women navigating a predominantly white corporate America and part vessel empowering black women to find their voices in toxic work environments and be successful business women. Statistical and anecdotal evidence guide the way. Explore the data and hear the accounts of Black women in business who face, work through, and rise above workplace discrimination. Finding your voice as women entrepreneurs. Successful business women use their voice to become strong Black leaders who instill positive change in the workplace culture.
-
-
SPEAK UP!!!!
- De Anonymous User en 04-03-23
De: Elizabeth Leiba
-
Emergent Strategy
- De: adrienne maree brown
- Narrado por: adrienne maree brown
- Duración: 8 h y 24 m
- Versión completa
-
General
-
Narración:
-
Historia
In the tradition of Octavia Butler, here is radical self-help, society-help, and planet-help to shape the futures we want. Change is constant. The world, our bodies, and our minds are in a constant state of flux. They are a stream of ever-mutating, emergent patterns. Rather than steel ourselves against such change, Emergent Strategy teaches us to map and assess the swirling structures and to read them as they happen, all the better to shape that which ultimately shapes us, personally and politically.
-
-
Great book. Too many footnotes.
- De Moon 🌙 en 09-09-23
-
Leading Change
- De: John P. Kotter
- Narrado por: Oliver Wyman
- Duración: 6 h y 34 m
- Versión completa
-
General
-
Narración:
-
Historia
The pressures on organizations to change will only increase over the next decades. Yet the methods managers have used to strengthen their companies—total quality management, reengineering, right sizing, restructuring, cultural change, and turnarounds—routinely fall short. In Leading Change, Kotter identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people—good people—often derail.
-
-
A Key Resource for Any Change Leader
- De Marty en 10-24-12
De: John P. Kotter
-
Diversity and Inclusion Matters
- Tactics and Tools to Inspire Equity and Game-Changing Performance
- De: Jason R. Thompson
- Narrado por: Leon Nixon
- Duración: 7 h y 31 m
- Versión completa
-
General
-
Narración:
-
Historia
In Diversity and Inclusion Matters: Tactics and Tools to Inspire Equity and Game-Changing Performance, award-winning diversity, equity, and inclusion (DE&I) expert Jason R. Thompson delivers a practical and engaging handbook for implementing a DE&I program in your organization. The CAPE technique, developed by the author, gives you a clear blueprint and the tools you'll need to make your diversity program a success. In this book, you'll learn how to achieve early and significant wins to create the necessary long-term organizational change needed for successful DE&I programs.
-
-
I plan to listen to this book over and over again
- De Jonathan M. Chia en 04-18-24
-
Leading Global Diversity, Equity, and Inclusion
- A Guide for Systemic Change in Multinational Organizations
- De: Rohini Anand
- Narrado por: Sundeep Morrison
- Duración: 6 h y 4 m
- Versión completa
-
General
-
Narración:
-
Historia
This audiobook offers five proven principles so multinational companies can advance diversity, equity, and inclusion with a nuanced understanding of local contexts across countries and cultures. Local relevance - understanding markets and acknowledging local beliefs, regulations, and history - is essential for global success. This groundbreaking audiobook explicitly details how to take local histories, laws, and practices into account in DEI transformation work while promoting social justice worldwide.
-
-
This book must be read if we want DE&I in our lives. Learned so much
- De Anonymous User en 01-03-22
De: Rohini Anand
-
The Wake Up
- Closing the Gap Between Good Intentions and Real Change
- De: Michelle MiJung Kim
- Narrado por: Michelle MiJung Kim
- Duración: 10 h y 35 m
- Versión completa
-
General
-
Narración:
-
Historia
How can we go beyond performative allyship to creating real change in ourselves and in the world, together? In The Wake Up, Michelle MiJung Kim shares foundational principles often missing in today’s mainstream conversations around “diversity and inclusion”, inviting listeners to deep dive into the challenging and nuanced work of pursuing equity and justice, while exploring various complexities, contradictions, and conflicts inherent in our imperfect world.
-
-
Life-changing and inspiring
- De Haley M. en 11-02-23
-
Accelerate: Building and Scaling High Performing Technology Organizations
- De: Nicole Forsgren PhD, Jez Humble, Gene Kim
- Narrado por: Nicole Forsgren
- Duración: 4 h y 58 m
- Versión completa
-
General
-
Narración:
-
Historia
How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods.
-
-
Only if you have nothing else to do
- De Gvido en 07-24-18
De: Nicole Forsgren PhD, y otros
-
Empowered
- Ordinary People, Extraordinary Products
- De: Marty Cagan, Chris Jones
- Narrado por: Marty Cagan
- Duración: 11 h y 9 m
- Versión completa
-
General
-
Narración:
-
Historia
What is it about the top tech product companies such as Amazon, Apple, Google, Netflix, and Tesla that enables their record of consistent innovation? Most people think it's because these companies are somehow able to find and attract a level of talent that makes this innovation possible. But the real advantage these companies have is not so much who they hire, but rather how they enable their people to work together to solve hard problems and create extraordinary products.
-
-
Where’s the meat?
- De Scott en 01-14-22
De: Marty Cagan, y otros
-
The Startup Way
- How Modern Companies Use Entrepreneurial Management to Transform Culture and Drive Long-Term Growth
- De: Eric Ries
- Narrado por: Eric Ries
- Duración: 10 h y 12 m
- Versión completa
-
General
-
Narración:
-
Historia
Entrepreneur and best-selling author of The Lean Startup Eric Ries reveals how entrepreneurial principles can be used by businesses ranging from established companies to early stage startups to grow revenues, drive innovation, and emerge as truly modern organizations poised to take advantage of the enormous opportunities of the 21st century.
-
-
In need of a second edition
- De Ehud Shavit en 12-28-17
De: Eric Ries
Relacionado con este tema
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 8 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- De sharing1 en 10-11-19
De: Karen Martin
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 6 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
-
Good breadth, shallow depth
- De aochoa19 en 02-09-21
De: Karen Martin
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Extreme Teams
- Why Pixar, Netflix, AirBnB, and Other Cutting-Edge Companies Succeed Where Most Fail
- De: Robert Bruce Shaw
- Narrado por: James Foster
- Duración: 7 h y 4 m
- Versión completa
-
General
-
Narración:
-
Historia
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
-
-
Extreme Blah
- De Blair C en 05-03-18
-
Journey to the Emerald City
- De: Roger Connors, Tom Smith, Craig Hickman
- Narrado por: Wayne Shepherd
- Duración: 2 h y 51 m
- Versión resumida
-
General
-
Narración:
-
Historia
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
-
-
Every creative leaders go to book
- De June en 01-08-18
De: Roger Connors, y otros
-
The Expertise Economy
- How the Smartest Companies Use Learning to Engage, Compete, and Succeed
- De: Kelly Palmer, David Blake
- Narrado por: Patricia Rodriguez
- Duración: 7 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
The workplace is going through a large-scale transition with digitization, automation, and acceleration. Critical skills and expertise are imperative for companies and their employees to succeed in the future, and the most forward-thinking companies are being proactive in adapting to the shift in the workforce. Kelly Palmer, Silicon Valley thought leader from LinkedIn, Degreed, and Yahoo, and David Blake, cofounder of ed-tech pioneer Degreed, share their experiences and describe how some of the smartest companies in the world are making learning and expertise a major competitive advantage.
-
-
Fantastic Information
- De Emerson A. Simon en 03-31-20
De: Kelly Palmer, y otros
-
Clarity First
- How Smart Leaders and Organizations Achieve Outstanding Performance
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 8 h y 25 m
- Versión completa
-
General
-
Narración:
-
Historia
Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.
-
-
Not for me - dislike narrator's voice +
- De sharing1 en 10-11-19
De: Karen Martin
-
The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- De: Karen Martin
- Narrado por: Karen Martin
- Duración: 6 h y 5 m
- Versión completa
-
General
-
Narración:
-
Historia
After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
-
-
Good breadth, shallow depth
- De aochoa19 en 02-09-21
De: Karen Martin
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General
-
Narración:
-
Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Extreme Teams
- Why Pixar, Netflix, AirBnB, and Other Cutting-Edge Companies Succeed Where Most Fail
- De: Robert Bruce Shaw
- Narrado por: James Foster
- Duración: 7 h y 4 m
- Versión completa
-
General
-
Narración:
-
Historia
Managers want great teams, but most build them around decades-old ideas and practices made popular by companies that have lost their edge. Extreme Teams looks at the new generation of teams driving growth in today's most innovative firms. They do this by doing things differently: hiring the right person instead of the best person; focusing on one priority while leaving room to explore new ideas; creating an environment where people are comfortable dealing with the uncomfortable.
-
-
Extreme Blah
- De Blair C en 05-03-18
-
Journey to the Emerald City
- De: Roger Connors, Tom Smith, Craig Hickman
- Narrado por: Wayne Shepherd
- Duración: 2 h y 51 m
- Versión resumida
-
General
-
Narración:
-
Historia
Building on the success of their previous title, The Oz Principle, Connors and Smith explore the direct link between a company's culture and the results it produces. Journey to the Emerald City details a clear road map for accelerating the move to a culture of accountability in which people focus on achieving the results critical to a company's future.
-
-
Every creative leaders go to book
- De June en 01-08-18
De: Roger Connors, y otros
-
The Expertise Economy
- How the Smartest Companies Use Learning to Engage, Compete, and Succeed
- De: Kelly Palmer, David Blake
- Narrado por: Patricia Rodriguez
- Duración: 7 h y 55 m
- Versión completa
-
General
-
Narración:
-
Historia
The workplace is going through a large-scale transition with digitization, automation, and acceleration. Critical skills and expertise are imperative for companies and their employees to succeed in the future, and the most forward-thinking companies are being proactive in adapting to the shift in the workforce. Kelly Palmer, Silicon Valley thought leader from LinkedIn, Degreed, and Yahoo, and David Blake, cofounder of ed-tech pioneer Degreed, share their experiences and describe how some of the smartest companies in the world are making learning and expertise a major competitive advantage.
-
-
Fantastic Information
- De Emerson A. Simon en 03-31-20
De: Kelly Palmer, y otros