Customer Service and the Imitation of Christ
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Customer Service and the Imitation of Christ
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Narrado por:
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Ronald R. Johnson
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De:
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Ron Johnson
Acerca de esta escucha
An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you. He offers advice in dealing with "The Customer from Hell", overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again....
©2012 Ronald R. Johnson (P)2016 Ronald R. JohnsonLos oyentes también disfrutaron...
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5 out of 5 stars
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A lesson well learned, follow Daniel’s example
- De Jiri Palacky en 03-21-20
De: Andy Stanley
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Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
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General4.5 out of 5 stars 226
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Narración:5 out of 5 stars 190
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Historia4.5 out of 5 stars 191
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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4 out of 5 stars
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Quick listen
- De Shea en 09-20-23
De: John G. Miller
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Go-Givers Sell More
- De: Bob Burg, John Mann
- Narrado por: Bob Burg, John Mann
- Duración: 3 h y 47 m
- Versión completa
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General5 out of 5 stars 1,484
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Narración:4.5 out of 5 stars 1,229
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Historia4.5 out of 5 stars 1,226
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
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1 out of 5 stars
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Do you really not know that you give to get?
- De Sandy en 09-23-10
De: Bob Burg, y otros
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Trust Works!
- Four Keys to Building Lasting Relationships
- De: Ken Blanchard
- Narrado por: Dan Woren
- Duración: 2 h y 10 m
- Versión completa
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General4.5 out of 5 stars 60
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Narración:4.5 out of 5 stars 52
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Historia4.5 out of 5 stars 52
New York Times best-selling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in audiobook form! Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust. In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
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3 out of 5 stars
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Not for me!
- De Michael Perkowski en 11-24-16
De: Ken Blanchard
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Easier Than You Think ...because life doesn't have to be so hard
- The Small Changes That Add Up to a World of Difference
- De: Richard Carlson Ph.D.
- Narrado por: Richard Carlson Ph.D.
- Duración: 2 h y 57 m
- Versión completa
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General4 out of 5 stars 116
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Narración:4.5 out of 5 stars 68
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Historia4.5 out of 5 stars 68
All of us are looking for practical ways to take control of our lives, whether in our personal relationships, our families, our work, our health, or our future plans. Daily challenges have a way of overwhelming us, making life harder than it needs to be. The good news is that the answers are out there. And they are Easier Than You Think.
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5 out of 5 stars
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Terrific, uplifting ideas to improve your life.
- De Beth en 07-18-05
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Inner Voice
- Unlock Your Purpose and Passion
- De: Russ Whitney
- Narrado por: Victor Bevine
- Duración: 4 h y 54 m
- Versión completa
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General4.5 out of 5 stars 39
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Narración:4.5 out of 5 stars 33
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Historia4.5 out of 5 stars 32
Inner Voice: Unlock Your Purpose and Passion tells the story of how one man's struggle to find the true meaning of life evolved into a worldwide movement known as Inner Voice. Internationally recognized businessman, financial expert, and real-estate icon Russ Whitney spent five years and 20,000 hours researching and developing this program. It is built on simple yet powerful principles and strategies that guide listeners to identify their purpose.
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5 out of 5 stars
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How to manual on how to become a better person.
- De Brian Agresti en 01-29-20
De: Russ Whitney
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The 10-Second Rule
- Following Jesus Made Simple
- De: Clare De Graaf
- Narrado por: Tom Parks
- Duración: 3 h y 56 m
- Versión completa
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General4.5 out of 5 stars 53
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Narración:4.5 out of 5 stars 49
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Historia4.5 out of 5 stars 49
In this powerful audiobook, you’ll discover a memorable, simple way to be attentive to the voice of God and courageously obedient to the promptings of the Spirit. You’ll find practical ideas for discerning God’s will, and you’ll hear stories of ordinary men and women - just like you - who are living by the Rule and how it has transformed their lives and the lives of those they reach out to. The 10-Second Rule is a call to rediscover the revolutionary power of simple obedience as Jesus taught it and the early church lived it, before religious Christianity tamed it!
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5 out of 5 stars
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I am inspired!
- De Private Customer en 11-10-24
De: Clare De Graaf
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Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
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General4 out of 5 stars 81
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Narración:4.5 out of 5 stars 76
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Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Magic Words
- The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
- De: Tim David
- Narrado por: Walter Dixon
- Duración: 3 h y 26 m
- Versión completa
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General4.5 out of 5 stars 332
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Narración:4.5 out of 5 stars 273
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Historia4.5 out of 5 stars 273
Years of experience as a magician taught Tim David that real magic is all about words, and the way they influence the minds of the audience. What sets a professional magician apart from an amateur are people skills like communication, influence, and engagement - skills that are also effective in the workplace. By applying seven "magic" words in a business setting, David offers tools for effective and persuasive communication.
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3 out of 5 stars
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Very essential
- De Gerardo A Dada en 01-21-16
De: Tim David
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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General4.5 out of 5 stars 30
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Narración:4.5 out of 5 stars 27
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Historia4.5 out of 5 stars 27
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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Illuminating!
- De J_John en 02-21-25
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Crucial Conversations
- Tools for Talking When Stakes Are High
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Anna Fields
- Duración: 4 h y 17 m
- Versión completa
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General4.5 out of 5 stars 241
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Narración:4.5 out of 5 stars 200
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Historia4.5 out of 5 stars 200
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- De Alexander en 09-27-21
De: Kerry Patterson, y otros
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Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
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General4.5 out of 5 stars 41
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Narración:4.5 out of 5 stars 24
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Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
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5 out of 5 stars
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good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
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Sacred Pace
- Four Steps to Hearing God and Aligning Yourself with His Will
- De: Terry Looper, Kris Bearss - contributor
- Narrado por: Henry O. Arnold
- Duración: 6 h y 30 m
- Versión completa
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General5 out of 5 stars 141
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Narración:5 out of 5 stars 122
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Historia5 out of 5 stars 123
How do we hear from God and discern his will when it’s time to make big decisions? Terry Looper shares a four-step process for doing just that - a process he has learned and refined over 30 years as a Christian entrepreneur and founder of a multibillion-dollar company.
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5 out of 5 stars
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Game Changer
- De Daniel Ira Thaemert en 10-07-19
De: Terry Looper, y otros
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The Leadership Lessons of Jesus
- De: Bob Briner, Ray Pritchard
- Narrado por: Mark Warner
- Duración: 4 h y 8 m
- Versión completa
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General4.5 out of 5 stars 65
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Narración:5 out of 5 stars 54
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Historia5 out of 5 stars 55
A bind-up of two titles that offers the timeless wisdom of Jesus Christ as it can apply to today's leaders. Practical as well as inspirational, the lessons and techniques are perfect for business leaders, community leaders, anyone who need to interact and motivate diverse groups of people.
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5 out of 5 stars
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Will definitely repeat
- De Amazon Customer en 11-29-22
De: Bob Briner, y otros
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Discovering the Mind of a Woman
- The Key to Becoming a Strong and Irresistible Husband Is...
- De: Ken Nair
- Narrado por: Henry Haggard
- Duración: 8 h y 8 m
- Versión completa
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General4.5 out of 5 stars 37
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Narración:4.5 out of 5 stars 37
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Historia4.5 out of 5 stars 37
As the founder and president of Life Partners, a renowned discipleship ministry, bestselling author Ken Nair has discipled more than five hundred men in how to become more Christlike husbands—all of whom have experienced renewal and restoration in their relationships. Now, he's here to help you do the same. Drawing from stories from his own marriage, as well as the journeys of countless husbands whose marriages were dissolving, Nair reveals major roadblocks in life and in marriage.
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5 out of 5 stars
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Challenging and convicting
- De MH3 en 07-08-23
De: Ken Nair
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- De: Erica Ariel Fox
- Narrado por: Tavia Gilbert
- Duración: 10 h y 2 m
- Versión completa
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General4.5 out of 5 stars 61
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Narración:4 out of 5 stars 49
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Historia4.5 out of 5 stars 50
Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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5 out of 5 stars
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Enlightening is an understatement
- De Lucas en 01-13-19
De: Erica Ariel Fox
Lo que los oyentes dicen sobre Customer Service and the Imitation of Christ
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- PaulScott R.
- 02-25-21
Wonderful book
This has been an incredible listen. Wonderful examples for anyone working with people not just customers. I would have never thought that the imitation of Christ would work in customer service. The author has proved me wrong. Every one, for personal or professional improvement, should read or listen to this book. OUTSTANDING!
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