Customer Service and the Imitation of Christ
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Customer Service and the Imitation of Christ
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Narrado por:
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Ronald R. Johnson
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De:
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Ron Johnson
Acerca de esta escucha
An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you. He offers advice in dealing with "The Customer from Hell", overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.
You may never look at customer service the same way again....
©2012 Ronald R. Johnson (P)2016 Ronald R. JohnsonLos oyentes también disfrutaron...
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Lo que los oyentes dicen sobre Customer Service and the Imitation of Christ
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- PaulScott R.
- 02-25-21
Wonderful book
This has been an incredible listen. Wonderful examples for anyone working with people not just customers. I would have never thought that the imitation of Christ would work in customer service. The author has proved me wrong. Every one, for personal or professional improvement, should read or listen to this book. OUTSTANDING!
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