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Host: Jesse Smith, VP @ Performance Health Partners

Guest: Jarvis T. Gray, The Quality Coaching Co.

In this episode of the Excellence in Healthcare podcast, Jarvis shares a recently recorded webinar that he conducted in partnership with Performance Health Partners, and Jesse Smith. Together, they delve into the transformative topic of shifting from reactive to proactive risk management in healthcare using the powerful tool of Failure Modes and Effects Analysis (FMEA). This conversation is rich with practical advice, innovative strategies, and leadership insights critical for healthcare organizations aiming to achieve exceptional safety and quality performance.

Key Topics Discussed:

1. Understanding Risk Management Paths
   • The distinction between reactive and proactive risk management strategies.
   • The role of Root Cause Analysis (RCA) in reactive management and its limitations.
   • Emphasizing proactive strategies to anticipate and mitigate potential risks.
2. The Power of FMEA in Healthcare
   • Introduction to FMEA as a tool for high reliability organizations.
   • Steps for conducting an FMEA and integrating it with organizational processes.
3. Benefits of a Proactive Approach
   • How early risk identification can result in significant cost savings.
   • The enhancement of decision-making and organizational reputation.
4. Engaging the Healthcare Team
   • The importance of cross-disciplinary teams in the FMEA process.
   • Tips for fostering team collaboration and leveraging diverse perspectives.
5. Action-Oriented Risk Mitigation
   • Developing and implementing targeted actions to tackle prioritized risks.
   • Sustaining improvements through ongoing monitoring and engagement.
6. Practical Application and Extended Use
   • Examples of FMEA application in medication safety, patient fall reduction, and more.
   • Extendable use of FMEA across non-clinical areas for overall organizational reliability.

Final Thoughts: Jarvis underscores the crucial shift from problem-reaction to problem-prevention, advocating for a proactive risk management mindset as a core component of healthcare excellence. This episode is a clarion call for healthcare leaders to harness the full potential of FMEA to create safer and more efficient healthcare delivery systems.

Contact Information:

• Connect with Jarvis T. Gray on LinkedIn
• Connect with Jesse Smith on LinkedIn

Be sure to tune into this episode for a comprehensive guide on leveraging FMEA for proactive risk management, and to gain insights into achieving high reliability and excellence in healthcare organizations. Don't miss it!

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Additional Resources:

• Order the book "Mastering Healthcare Excellence"

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