
ASP Audio Crash Course
Complete Review for the Associate Safety Professional Certification Exam
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Narrado por:
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Dr. Michael Kennedy
Acerca de esta escucha
Developed by experienced teachers, and professionally narrated for easy listening, this course is a valuable tool when preparing for your Associate Safety Professional Certification Exam.
The audio is focused and high-yield, covering the most important topics you need to know to succeed in your Associate Safety Professional Certification Exam class. The material is accurate, up-to-date, and broken down into bite-sized sections. There are key takeaways following each section to drive home key points, and quizzes to review commonly tested questions.
In this course, we will cover the following:
- History
- What is an ASP?
- Eligibility for taking the exam
- Applying for the exam
- Preparing for the ASP exam
- Content Preparation, Part One
- Content Preparation, Part Two
- The Day of the exam
- After the exam
- Conclusion
We will end our review with a complete Associate Safety Professional Certification Exam practice test.
Also included is a follow-along PDF manual containing the entire text of this audio course, as well as all figures, charts, and images we’ll be reviewing.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
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Historia
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
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This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
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Historia
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
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If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
Lo que los oyentes dicen sobre ASP Audio Crash Course
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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- Jones
- 10-27-22
absolutely no help with you passing the exam.
ripoff. this book has test questions included at the end of the pdf. i strongly believe that none of these questions are on the exam
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- Robert
- 07-22-22
Do Not Buy This!
There is absolutely no exam material included. These jokers actually made an audiobook about the history of the bcsp and how to apply to take the test. I truly feel cheated.
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- GrazeSensitive
- 01-28-25
Waste
Complete waste of time and money. I’m shocked this is allowed to be sold legally as education.
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