Conflict Resolution & Mediation

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success....

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

Dive into the future of passive income with "ChatGPT Side Hustles" by Alec Rowe. This comprehensive guide unveils over 85 innovative side hustle ideas leveraging the power of AI to boost your income, create new cash flows, and secure a competitive edge.

We're trying to get something done that really matters to us....

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time....

Find out how to successfully resolve your most emotionally charged conflicts....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

A real-world, one-of-a-kind resource for anyone who has ever been underestimated, overlooked, or misunderstood at the negotiating table, Negotiating While Black will help you leverage your unique strengths and walk away with the best deal possible....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company....

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss….

Anchored by Softway’s own transformational journey, Love as a Business Strategy offers a new, people-first framework for achieving any business outcome - written by folks that aren’t fans of run-of-the-mill business books....

“Accountability is the glue that ties commitment to the result." This quote, from author Bob Proctor, illustrates perfectly the key role accountability plays in personal and organizational success....

Cada día, o aprovechamos la oportunidad de ser geniales o perdemos el chance de serlo. Escucha para saber mas....

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

Leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions....

Manager 3.0 is the first-ever management guide for Millennials....

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together....

¡Sí, de acuerdo! ofrece una estrategia comprobada, paso a paso, para llegar a acuerdos aceptables entre las partes en cada tipo de conflicto....

Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be....

Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic....

Dr. Peter H. Kim, the world’s leading expert in the rapidly growing field of trust repair, has conducted over two decades of groundbreaking research to answer that question....

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

For the first time, the four most popular restorative justice audiobooks in the Justice & Peacebuilding series —The Little Book of Restorative Justice: Revised and Updated, The Little Book of Victim Offender Conferencing, The Little Book of Family Group Conferences, and The Little Book of Circle Processes — are available in one audio volume.

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations. Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

What is a Workplace Simp? A Workplace Simp is a man who puts his career at risk trying to win the favor of a female co-worker on the job. In his quest to get her attention he cost the company he works for hours of productivity, billions of dollars court costs, legal fees, and punitive damages when they commit crimes like sexual harassment, grand larceny and embezzlement. In this eBook men will learn why Simpin in the workplace has them working against themselves and prevents them from achieving their personal and professional goals on the job.

You negotiate to make deals and resolve conflict every day, like it or not. That’s inescapable. So why not make the most of your daily negotiations, at home and at work? Time-Tested: The Stoic Negotiator's Five Keys for the Modern Deal -- from attorney, mediator, arbitrator, negotiator, and author of The Stoic Negotiator newsletter -- uniquely shows you how. This book highlights concepts, mindsets, approaches, and strategies, all inspired by Stoic philosophy, that empower you to become a more effective negotiator and conflict-resolver. Time-Tested is not a history book, and it does not ...

There’s no shortage of negotiation books that advise you to “get to yes,” urge you to “never split the difference,” and push you to “ask for more.” But these one-size-fits-all negotiation techniques disregard the reality of our complex, multifaceted, multicultural world, where snap judgements are made based on perceived differences. When bias lies behind every negotiation, the only constant is you. Learn to leverage who you are—and gain the upperhand.

Negotiation can make the difference between success and failure, a win or a loss, a 'no' or a 'yes'. But what if you are coming up against a brick wall due to implicit prejudice or even outright discrimination? Be Who You Are to Get What You Want is for anyone who is frustrated with dealing with bias in the everyday negotiations that are part of their professional and personal lives. Drawing on decades of training and experience as a negotiator in high-stakes situations, Damali Peterman has developed successful strategies that will help you become the best communicator that you can be.

We are eternal and live on after this life. There is one outcome when we leave this life, and that is love. Whether we believe it or not is completely irrelevant. All the science about death proves this. We are all taught that if we just win all the battles, win the arguments and conflicts, we will find happiness. What we have to find out for ourselves is that the only way to find happiness is to stop fighting all the battles. This is the only solution that is complete and final.

The world of work continues to grow more complex with hybrid work, a shortage of talent, and a mandate for more inclusive environments with a true DEI perspective. These changes have created many exciting opportunities but also carry big risks for HR managers on the front lines in organizations in transition.

In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.

Transform Your Workplace Experience: Navigate, Thrive, and Exce In today's fast-paced and often high-pressure work environments, navigating the complexities of workplace dynamics, from overbearing bosses to sycophantic cultures, is more critical than ever. "How to Deal with an Overbearing Boss and Their Ass-Kissing Clan" is not just a book; it's a comprehensive guide designed to empower you to transform your workplace experience from surviving to thriving. Why Buy This Book? Master the Art of Communication: Learn effective strategies to articulate your needs and feedback constructively, ...

The modern working world doesn't leave much time for reflection. Leaders in particular are encouraged to speed ahead, make quick decisions, and seek swift solutions to any problem that may arise. However, the full-speed-ahead approach can backfire. By taking time to pause and reflect, it's possible to notice new pathways and develop innovative solutions that allow for impactful results. Executive coach Janet M. Harvey has worked with leaders and teams around the world to explore the common tensions that arise in the workplace.

“Bam!” The robber hit my eyes hard with his gun. I am still not sure if it was a real gun or a fake one: All I can say is that it was a very heavy metallic object. As soon as I saw the gun, the first thing I thought of was that my wife was pregnant. She was right next to me at that moment, unfortunately. The robber asked me to open our cash register and dump the cash into his bag. I don’t think he knew that we barely had $160 cash for changes (possibly even less than that). I hesitated for a second and he hit my head. This story is about the true event which happened in a video game ...

Winning With Language and Logic is the first in a new series of e-books, Conquering Conversations. It will teach you the use of language skills to achieve your goal in every conversation. What is that goal? To WIN, of course! Understanding what you can do to win is exactly what you want. There are strategies of rhetoric that can be twisted and abused to help us win. Learning them is actually fun. Those same patterns show us doorways into the thinking and strategies of others that enable us to out-strategize them, and persuade with huge power. The use of good rhetoric advances your ability ...

How To Be The Best (In Business) by Donald V. Almeida is not just any business book. Drawing from his impressive journey up to Global Vice Chairman of PwC, Almeida offers a unique blend of personal memoir and practical self-help. Through engaging stories from his own career, he breaks down complex business concepts into understandable, actionable advice. This book is designed for anyone in the business world, from newcomers looking for direction to seasoned professionals seeking to refine their skills. Almeida's narrative is inviting, making his profound insights accessible to all.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.