Great Customer
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- By: Clayton M. Christensen
- Narrated by: L.J. Ganser
- Length: 8 hrs and 37 mins
- Unabridged
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His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic best seller - one of the most influential business books of all time - innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership. Christensen explains why most companies miss out on new waves of innovation.
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This book is best read, not heard
- By Andrea Rudert on 09-09-17
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrated by: L.J. Ganser
- Length: 8 hrs and 37 mins
- Release date: 04-18-17
- Language: English
- Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....
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How to Start a Car Rental Business
- A Quick Start Beginners Guide to Giving Your Customers the Best Rides at a Great Price
- By: Quinn Chapman
- Narrated by: Virtual Voice
- Length: 1 hr and 3 mins
- Unabridged
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Do you aspire to run your own company and live life on your own terms? This book is for you if you have a passion for vehicles and want more control over your schedule and earnings. Here’s how it works: You may be excited about beginning your own car rental business. Still, you’re unsure where to begin: What do you need to get started? How are you going to get people interested in your new venture? How can you provide the most satisfactory possible service to your customers?Fortunately, this book will provide you with the blueprint to start a profitable automobile rental business. Some ...
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BS
- By Re on 06-20-24
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How to Start a Car Rental Business
- A Quick Start Beginners Guide to Giving Your Customers the Best Rides at a Great Price
- Narrated by: Virtual Voice
- Length: 1 hr and 3 mins
- Release date: 12-10-23
- Language: English
- Do you aspire to run your own company and live life on your own terms? This book is for you if you have a passion for vehicles and want more ...
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- By: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release date: 12-12-17
- Language: English
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- By: Tony Bates, Dr. Natalie Petouhoff
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Unabridged
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By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.
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Empathy in Action
- How to Deliver Great Customer Experiences at Scale
- Narrated by: Jennifer Jill Araya
- Length: 9 hrs and 53 mins
- Release date: 08-25-23
- Language: English
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A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale....
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- By: Clayton M. Christensen
- Narrated by: Don Leslie
- Length: 2 hrs and 21 mins
- Abridged
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Great companies can fail: not because they do anything wrong, but because they do everything right. Meeting customers' current needs leads firms to reject breakthrough innovations, "disruptive technologies", that create the products and opportunities of the future.
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See "The Innovator's Solution" Instead
- By 3.14 on 09-10-10
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrated by: Don Leslie
- Length: 2 hrs and 21 mins
- Release date: 11-27-07
- Language: English
- Great companies can fail: not because they do anything wrong, but because they do everything right....
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 30 mins
- Unabridged
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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STRICTLY FOR BEGINNERS
- By JP on 07-27-14
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 30 mins
- Release date: 03-06-06
- Language: English
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Understanding the Predictable
- How to calculate, understand, and improve Customer Lifetime Value to build a great company
- By: Lloyd Melnick
- Narrated by: Virtual Voice
- Length: 3 hrs and 50 mins
- Unabridged
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The definitive book about Customer Lifetime Value (LTV) Understanding the Predictable is the first book both to explain all aspects of customer lifetime value and help you grow the value of all of your customers. Understanding the Predictable delves into the world of Customer Lifetime Value (LTV), a metric that shows how much each customer is worth to your business. By understanding this metric, you can predict how changes to your product will impact the value of each customer. You will also learn how to apply this simple yet powerful method of predictive analytics to optimize your ...
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Understanding the Predictable
- How to calculate, understand, and improve Customer Lifetime Value to build a great company
- Narrated by: Virtual Voice
- Length: 3 hrs and 50 mins
- Release date: 03-17-24
- Language: English
- The definitive book about Customer Lifetime Value (LTV) Understanding the Predictable is the first book both to explain all aspects of customer ...
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Make Winning a Habit
- 20 Best Practices of the World's Greatest Sales Forces
- By: Rick Page
- Narrated by: Jeff Riggenbach
- Length: 4 hrs and 32 mins
- Unabridged
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A master of the complex sale and a best-selling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning a Habit defines the gap between what companies know to do and how they consistently perform. Page clearly identifies five “Ts” of transformation: talent, technique, teamwork, technology, and trust. These five elements, when fully developed and integrated into the sales and marketing organization, begin to create the habit of winning over customers in every industry.
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Make Winning a Habit
- 20 Best Practices of the World's Greatest Sales Forces
- Narrated by: Jeff Riggenbach
- Length: 4 hrs and 32 mins
- Release date: 07-20-21
- Language: English
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A master of the complex sale and a best-selling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning a Habit defines the gap between what companies know to do and how they consistently perform....
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release date: 02-15-22
- Language: English
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....
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Deliver Great Products That Customers Love
- The Guide to Product Management for Innovators, Leaders, and Entrepreneurs
- By: Valerio Zanini
- Narrated by: Virtual Voice
- Length: 6 hrs and 46 mins
- Unabridged
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Building a great product that customers love requires a variety of skills, mindsets, and techniques. Starting from the three pillars of customer focus, culture of Agility, and team empowerment, this book explains how to go from theory to practice. Building a great product requires working across the Five Dimensions of product management: Discover, Design, Develop, Deploy, and Deliver. Each dimension is important to deliver great products that customers love, and none can be shortcut. By having a "5D" vision of their product, innovators make sure to understand customer needs, design the ...
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Deliver Great Products That Customers Love
- The Guide to Product Management for Innovators, Leaders, and Entrepreneurs
- Narrated by: Virtual Voice
- Length: 6 hrs and 46 mins
- Release date: 04-19-24
- Language: English
- Building a great product that customers love requires a variety of skills, mindsets, and techniques. Starting from the three pillars of customer ...
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The Customer Loyalty Loop
- The Science Behind Creating Great Experiences and Lasting Impressions
- By: Noah Fleming
- Narrated by: Walter Dixon
- Length: 5 hrs and 50 mins
- Unabridged
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How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.
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The content is great. The reader not so much
- By Leslie D on 12-17-16
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The Customer Loyalty Loop
- The Science Behind Creating Great Experiences and Lasting Impressions
- Narrated by: Walter Dixon
- Length: 5 hrs and 50 mins
- Release date: 11-15-16
- Language: English
- How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer....
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- By: Ari Weinzweig
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Unabridged
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Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?
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Painful to listen to
- By Dennis Allen Gabbert on 02-18-05
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Zingerman's Guide to Giving Great Service
- Treating Your Customers Life Royalty
- Narrated by: Ari Weinzweig
- Length: 2 hrs and 51 mins
- Release date: 02-03-05
- Language: English
- Do you really need another audiobook on customer service?....
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- By: Brian Tracy, Mark Thompson
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Unabridged
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Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business.
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Brian Tracy Book narrated by Mark
- By Super Learner on 03-05-19
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Now, Build a Great Business
- 7 Ways to Maximize Your Profits in Any Market
- Narrated by: Brian Tracy, Mark Thompson
- Length: 5 hrs and 36 mins
- Release date: 01-27-11
- Language: English
- Don’t be daunted by a challenging economy and fierce competition....
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- By: William C. Taylor
- Narrated by: Mark Deakins
- Length: 6 hrs and 47 mins
- Unabridged
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Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't belong just to geeks designing mobile apps and virtual-reality headsets or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things.
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Exceptional information
- By Amazon Customer on 03-16-22
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Simply Brilliant
- How Great Organizations Do Ordinary Things in Extraordinary Ways
- Narrated by: Mark Deakins
- Length: 6 hrs and 47 mins
- Release date: 09-20-16
- Language: English
- Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees....
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- By: Bill Price, David Jaffe
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Unabridged
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Release date: 05-27-22
- Language: English
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons....
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The Absolutely Unbreakable Rules of Service Delivery
- How to Manage Your Business to Maximize Customer Service, Profit, and Employee Culture
- By: Karl Palachuk
- Narrated by: Robin Palachuk
- Length: 5 hrs and 27 mins
- Unabridged
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How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by. These rules will help you align your personal and professional goals while creating “standard operating procedures” to automate successful habits.
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The Absolutely Unbreakable Rules of Service Delivery
- How to Manage Your Business to Maximize Customer Service, Profit, and Employee Culture
- Narrated by: Robin Palachuk
- Length: 5 hrs and 27 mins
- Release date: 12-16-23
- Language: English
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Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by. These rules will help you align your personal and professional goals....
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Common Sense Customer Service
- Improve Your Job Skills & Provide a Great Customer Experience
- By: Victoria Wells
- Narrated by: Christy Lynn
- Length: 1 hr and 50 mins
- Unabridged
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A must-have to add to your customer service training program. Great for large or small companies. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy listen. Every manager should not only give a copy of this audiobook to each of their customer service reps, they should have a copy for themselves, too.
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Common Sense Customer Service
- Improve Your Job Skills & Provide a Great Customer Experience
- Narrated by: Christy Lynn
- Length: 1 hr and 50 mins
- Release date: 05-02-13
- Language: English
- A must-have to add to your customer service training program. Victoria Wells talks from a wealth of customer service experiences in a chatty, common sense style that most people will find an easy listen....
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Business Spotlight Audio - How to build great customer relations. 3/2023
- Business Englisch lernen Audio - Gute Kundenbeziehungen
- By: Melita ll
- Narrated by: Melita Cameron-Wood, Sion Dayson, Saru Jayaraman, and others
- Length: 57 mins
- Unabridged
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In "Business Spotlight Audio" 03/2023 für März hören Sie Artikel und Interviews aus der Welt des Business-Englisch. Mit Übungen verbessern Sie Ihre sprachlichen und kommunikativen Kompetenzen. Sie erhalten Tipps zu Aufbau und Pflege guter Kundenbeziehungen. In einem Interview erfahren Sie Details über die Geschichte des Trinkgelds in den USA und seine Folgen für Beschäftigte in der Gastronomie. Ein Career Coach erklärt, wie Sie Konflikte am Arbeitsplatz lösen. In einem Dialog geht es um die Notwendigkeit von Kündigungsgesprächen.
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Business Spotlight Audio - How to build great customer relations. 3/2023
- Business Englisch lernen Audio - Gute Kundenbeziehungen
- Narrated by: Melita Cameron-Wood, Sion Dayson, Saru Jayaraman, Talitha Linehan, Richard Mote, Rachel Preece, Maria Rouil, Damion Sanchez
- Series: Business Spotlight Audio 2023, Book 3
- Length: 57 mins
- Release date: 02-22-23
- Language: German
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In "Business Spotlight Audio" 03/2023 für März hören Sie Artikel und Interviews aus der Welt des Business-Englisch. Mit Übungen verbessern Sie Ihre...
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- By: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 08-05-15
- Language: English
- Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service....
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- By: Daniella Fairbairn
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Unabridged
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The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where the service left a whole lot to be desired. Remember how you felt during that moment. Now put yourself firmly in the shoes of your customer. What makes someone choose one business over another? More importantly, what will make your customers choose you? The answer is insanely great customer service.
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Release date: 06-01-16
- Language: English
- The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where....
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