In this engaging episode of Science of Leadership, host Tom Collins delves into the critical theme of communication in leadership with expert guest Doctor Lori Armstrong.

Dr. Armstrong holds a Doctor of Nursing Practice from Drexel University and has led at top institutions like Kaiser Permanente and Stanford. Now CEO and Chief Clinical Officer of Inspire Nurse Leaders, she helps equip nurse leaders for success. She serves on national boards and has received honors like the Silicon Valley Woman of Distinction award.

The discussion focuses on the fundamental importance of asking the right question to foster effective communication, build trust, and enhance leadership. Dr. Armstrong, who brings extensive experience from her executive roles in various healthcare institutions, shares insightful stories and practical advice aimed at emerging and established leaders alike. Throughout the episode, Armstrong emphasizes the significant impact that asking the right question can have on leadership effectiveness. She and Collins explore topics such as the role of curiosity, the nuances of active listening, and the benefits of creating a culture of openness and trust. Their dialogue is enriched with real-life examples and scientific principles, offering a profound understanding of how thoughtful questioning can lead to better relationships, enhanced problem-solving, and improved organizational outcomes. This episode is a must-listen for anyone looking to refine their communication skills and become a more impactful leader.

Key concepts in this episode include communication, leadership, asking the right question, clarity, understanding, care, trust, relationships, growth, critical thinking, problem-solving, clarification, engagement, participation, competence, autonomy, relatedness, relationships, innovation, curiosity, reflective questions, neutrality, timing, solution-oriented questions

Takeaways

• Asking the right question leads to clarity of understanding and accurate message delivery.
• Asking the right question shows that the conversation is important and that the leader cares.
• Asking the right question can have a profound impact on individuals and their lives.
• Asking the right question builds trust, strengthens relationships, and creates opportunities for growth. Asking the right questions enhances critical thinking and problem-solving.
• Asking questions facilitates understanding and clarification, encouraging engagement and participation.
• Asking questions in a curious and interested manner increases competence, autonomy, and relatedness among team members, fostering stronger relationships and innovation.
• To become better at asking the right questions, tailor questions to the person and context, be clear and specific, ask open-ended questions, be curious and not judgmental, use reflective questions, ask for clarification when needed, stay neutral, time the question appropriately, ask 'what else?', and ask solution-oriented questions.

Key References:

Enhances Critical Thinking and Problem-Solving

• Tofel-Grehl, C., & Feldon, D. F. (2013). Cognitive task analysis-based training: A meta-analysis of studies. Journal of Educational Psychology, 105(3), 763–775. DOI: 10.1037/a0033455.
• Paul, R., & Elder, L. (2006). The Miniature Guide to Socratic Questioning. Foundation for Critical Thinking.

Facilitates Understanding and Clarification

• Janssen, O. (2005). The role of frustration in communication: A theoretical framework. Academy of Management Review, 30(4), 723–739.
• Brownell, J. (2012). Listening: Attitudes, Principles, and Skills (5th ed.). Pearson Education.

Encourages Engagement and Participation

• Deci, E. L., & Ryan, R. M. (1985). Intrinsic Motivation and Self-Determination in Human Behavior. Plenum Press.
• Koestner, R., Ryan, R. M., Bernieri, F., & Holt, K. (1984). Setting limits on children's behavior: The differential effects of controlling vs. informational styles on intrinsic motivation and creativity. Journal of Personality, 52(3), 233–248.
• Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78.

Builds Stronger Relationships

• Reis, H. T., & Shaver, P. (1988). Intimacy as an interpersonal process. In S. Duck (Ed.), Handbook of Personal Relationships: Theory, Research, and Interventions (pp. 367–389). Wiley.

Fosters Innovation

• Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383.