Ever wondered how leadership and employee engagement can transform a company's culture and success? Tune in to Career Club Live, where we sit down with Cheryl Kish, a seasoned executive with over twenty years of experience in leadership and change management. Cheryl’s remarkable journey from the hospitality industry to her pivotal role at Hooters Restaurants offers invaluable insights into effective leadership strategies. With certifications in neuroscience and ROI coaching, she shares her holistic approach to leadership that has influenced various industries. Cheryl opens up about her personal life, adding a relatable touch to her professional narrative.

Employee engagement is more than just a buzzword—it's a crucial component of business success. Cheryl and I delve into the significance of aligning individual beliefs with organizational goals, using case studies from Hooters and Delta to illustrate the point. We discuss the alarming lack of proper training among frontline managers and emphasize the need for companies to invest in leadership development. This chapter underscores how prioritizing internal customers—your employees—can lead to a more motivated workforce and, ultimately, better customer service and business outcomes.

Communication is key to building high-performing teams, and Cheryl offers practical advice on bridging the gap between senior leadership and execution teams. We talk about the importance of creating success profiles to match the right skills with the right roles and the role of intentional communication in preventing organizational silos. Cheryl also highlights the value of mentorship and personal growth, sharing stories of individuals who have thrived under supportive leadership. Whether you're looking to enhance team dynamics or seeking ways to foster a growth-oriented environment, this episode is packed with actionable insights.