Join us for this week’s episode, where we reveal the secret ingredient to boosting member engagement. Hear from two cooperatives, both scoring in the 90s on the ACSI survey: Tim Street CEO and General Manager of Logan County Power and Electric Association and Ali Conine, Director of Member Services and Corporate Communications with Wheatland Electric Cooperative. They share their top tips for member satisfaction and how they celebrate it with employees.

We also dive into the importance of engaging younger members at community events and annual meetings. Don’t miss out on this insightful episode and discover strategies to connect with the next generation and keep your cooperative thriving!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

🎶 "Everybody's talking 'bout the 90s..." 🎶 No, we’re not bringing back flannel shirts or boy bands, but we are bringing you something even better! We’re diving into two electric cooperatives that have been consistently hitting top scores in customer satisfaction, landing in the 90s. This week, we welcome Steve Rhodes, CEO of CHELCO in Florida, and Blake House, VP/Marketing and Member Services of Sawnee EMC in Georgia. In just seven minutes, they’ll provide valuable insights.

We’ll also explore how, while you can’t always say 'yes' to every request, finding common ground with member-owners by carefully analyzing survey results makes all the difference. Don’t miss out on these practical tips for boosting member engagement and satisfaction!"

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

We are wrapping up our leadership series on core values with John Hewa, President & CEO of Rappahannock Electric Cooperative. In this episode, John guides us through innovations at his co-op on reliability, data management and expanding affiliates to meet member needs.

We’ll also explore how innovation is not only about embracing new ideas but also adapting it to the traditional ways in which cooperatives operate. Don’t miss this insightful discussion!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.