• The Use Of The SEAM Patterns In Consulting With Lucien Etzlinger | S1:E10

  • Nov 23 2022
  • Length: 22 mins
  • Podcast

The Use Of The SEAM Patterns In Consulting With Lucien Etzlinger | S1:E10

Listen for free

View show details

  • Summary

  • In this episode, Alain Wegmann interviews Lucien Etzlinger, Senior Consultant of customer-relationship management, with whom he collaborated for over ten years on developing the SEAM method. In this episode, Lucien explains how he discovered, during his career in the world of finance, the importance of relationship management. He describes how the SEAM patterns, called CASA (for curiosity, appreciation, service, and action), help him in his consulting practice. He also talks about the concept of living beings and the importance of the concept for understanding the challenges in promoting changes in companies.
    Show more Show less
Show more Show less
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The Use Of The SEAM Patterns In Consulting With Lucien Etzlinger | S1:E10

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available