• The Top Five Reservations Sales Questions

  • Aug 22 2024
  • Length: 44 mins
  • Podcast

The Top Five Reservations Sales Questions

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  • Summary

  • These days, most reservations inquiries are often disguised as “I just have a quick question about…” Rather than simply answering simple questions, and thus sending callers back online to book, possibly at a costly OTA, these questions help your team engage callers in conversations that routinely end with confirmation numbers.

    • Today’s callers are pre-informed, having visited numerous websites, so the key is to ask more and better questions to determine what it is they need to hear in order to commit.

    • Updated versions of old-school questions for determining familiarity and reason for travel.

    • A simple question for engaging those who are shopping on OTA’s.

    • A key question that opens the door to selling the overall experience before you quote rates.

    • How to secure the sale, overcome resistance, and proactively follow-up if they are not quite ready.



    This episode originally aired on April 17, 2023. Register for future webcasts at www.KTNwebcast.com
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