This week’s episode combines soft skills like active listening with sales, marketing, customer service and even acting. You might be wondering what all of this has to do with resilience. Well, stick around because it all comes together in one episode.

Hello everyone and welcome to episode 142 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by one of the most prominent professionals in the resilience industry – Chloe Demrovsky.

In her interview with Mark, Chloe explains why she stepped down from her leadership role with DRI.

She shares her view on the state of the resilience industry in 2024 and says that our mandate has never been stronger because the disruptions just…keep…coming.

Chloe advocates for having a strong message, being approachable and demonstrating how much we care about the organization by repeating back your executive’s core language.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In last week’s episode, we began a conversation with John Ashford about the uncertainty that elections all over the world are going to have on business. John told us that what he’s seeing in 2024 reminds him more of what life looked like in the 1930s.

Hello everyone and welcome to episode 141 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This is part two of a special conversation about business resilience during political uncertainty. We are joined once again by John Ashford, Chairman and CEO of The Hawthorn Group who tells Mark what he thinks the implications are of the November US election – including impacts on green energy, infrastructure, and supply chains.

John gives advice to businesses and reminds us that in chaos there is opportunity.

John explains that risk assessment and risk management will be more important in the next six to twelve months than ever.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if we’re going to have a real view of risk and resilience in 2024, this is a conversation we must have.

Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business.

On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada.

This is part 1 of a special two-part episode.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

In last week’s episode Mike Janko told us that every journey needs a roadmap. This week’s guest went on a 4 day hike. She had a roadmap, a guide and a chef and still struggled. But the outcome is a treasure for all of us to hear.

Hello everyone and welcome to episode 139 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by Melissa Muñiz who shares her lessons about personal and community resilience based on her personal journey in Machu Picchu.

Melissa ties her 4 day hike along the Inca trail to her own personal resilience and shares lessons we can apply to our resilience programs. She and Mark talk about the need for adaptability and how a diverse point of view can help you navigate to a better position.

Melissa also shares inspirational stories of community resilience which are lessons for all of us.

Listen and find out – did Mark really climb Pike’s Peak?

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week’s guest uses the concept of a journey as a core message in his approach to resilience and he feels we should “consider resilience a journey through a complex program”. But he also says, every journey needs a roadmap.

Hello everyone and welcome to episode 138 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by best selling author, and Goodyear Director of Global Business Continuity - Mike Janko.

In this episode Mike and Mark talk about the need for benchmarking by building a program scorecard. Mike says you can’t improve what you can’t measure – and the real value comes in understanding how well you execute your plans and how resilient you really are.

Mike explains his phrase “Lead, Follow and Guide the Way”.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

It’s been called “America’s Pastime”. Major League Baseball is the pinnacle of professional baseball in North America. 30 teams split between the American and National Leagues. But what does it have to do with resilience?

Hello everyone and welcome to episode 137 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by James Green and yes we are talkin’ baseball….and resilience. In this episode James and Mark talk about analytics and self-care when the game is a grind. Also, the recent decision by major league baseball to incorporate stats from seven negro leagues into their record books. And Mark makes a promise – each baseball question has a direct link to the resilience industry. (Even the question about Angel Hernandez).

Well, not exactly - when the guys get into a debate about who would win a world series and which team to cheer for, all bets are off.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week we are putting a bow on our conversation about demonstrating and articulating value. You may be doing all the right things, but if you aren’t reporting it properly you might be doing yourself a disservice.

Hello everyone and welcome to episode 136 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week we are joined by friend of the podcast Steve Strout, a long-time C Suite Executive and Board Member. Steve gives us the inside scoop on what Boards and executives are looking for. Simply put – he tells us how to present your program. Steve tells Mark we need to start with “Why” and learn how to tell an effective story – but he adds, be careful what you say.

And, there’s a crucial takeaway…a “nugget” that you won’t want to miss that will make sure your reporting always resonates with the board.

Be sure to follow The Resilient Journey! We sure do appreciate it!

Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.

This week we want to do something a little different. If you’ve been paying attention, you’ll know that – over the past few we have been talking about the need for a new approach to business continuity.

Many still struggle to show the value of their program. But why?

Hello everyone and welcome to episode 135 of the Resilient Journey podcast, presented by the Resilience Think Tank.

In this post-pandemic world, where seemingly every C Suite and Board on the planet has an increased view of the need for resilience, and in a year when risks and threats abound – everywhere from climate change, cyber and supply chain risks to severe weather and geopolitical unrest – it makes us wonder – what are we as resilience professionals not doing enough of to show our executive teams that we add value?

The answer? It’s time for Instantaneous Improvement.