In this episode of Quality Matters, host Andy Reynolds sits down with Rebecca Jacobson, CEO of Astrata, to explore the challenges and opportunities in transitioning to digital quality measurement in health care.

Rebecca offers an in-depth look at the sociotechnical shifts required for this evolution, sharing practical strategies to help organizations navigate this complex process. Discover how to overcome common obstacles, and learn about the real financial benefits that can convince even the most skeptical CFOs to invest in this transition.

Rebecca also provides a candid assessment of the industry's current state of readiness, emphasizing the importance of starting early for long-term success. She discusses why progress has been slower than expected and shares her updated timeline for widespread adoption.

Key Quote:

“I'd want my billboard to say: “Digital quality, you can do it.” Big things like this, big transformations that impact so much of the organization, they can be daunting, but we've seen plans make substantial progress that are clearly going to do very well. It can be done. Every quality team has it in them to guide this transformation and derive benefit. Just start now and have the confidence that you're able to do it, that there are a lot of resources that help you.”

-Dr. Rebecca Jacobson

Time Stamps:

(00:00) Introduction to Digital Quality Measurement

(01:03) Understanding the Industry's Readiness for Digital Transformation

(02:17) Challenges and Benefits of Digital Transition

(09:53) The Role of AI and Machine Learning

(14:55) Current Progress and Future Directions

Links:

Connect with Rebecca

Learn more about Astrata

Join the NCQA Industry Council

Explore the NCQA Digital Quality Hub