“Imagine if Amazon was inefficient,” says Garrett Delph, Founder and CEO of Clarity Ops.

An inefficient Amazon would never reign in the very area that allowed it to disrupt the marketplace–that is, rapid, low-cost product delivery.

Operational inefficiencies are organizational kryptonite, says Delph in this conversation with Daniel and Peter. Garrett Delph is a serial entrepreneur who has founded three businesses, collectively generating over $40 million in revenue. Today, Garrett is an operating partner to business executive leadership in need of transformative solutions that extend business lifetime value, increase company profits, and improve employee well-being.

Tune in to learn:

• How the four types of leaders contribute to operational success
• The most underrated tool to build a lasting business
• What Formula 1, icebergs, and architecture have to do with operational success

With wit, insight, and clear analogies, Garrett shares his own journeys and lessons learned and offers clarity for business leaders caught in operational chaos.

In this episode:

1:35 – Introduction: Garrett Delph

2:40 – Topic: Achieving Operational Success as a Leader

6:40 – The Dangers of Inefficiencies

13:10 – Sea of Chaos?

18:10 – Architecting Order

22:06 – The QuadCore Management Framework

31:26 – Lightning Round

Clarity Ops Website

Garrett Delph LinkedIn

Formula 1: Drive to Survive

Stewart Leadership Insights and Resources:

• Start Training on These 6 Essential Skills for Managers
• The 7 Critical Vital Signs of Organizational Health
• How to Identify and Develop a Core Process
• Taking a SPIN: A Simple Way to Serve Your Customers Better
• 5 Questions to Help With Your Process Flow Analysis
• 6 Ways to Drive Employee Retention

If you liked this episode, please share it with a friend or colleague, or, better yet, leave a review to help other listeners find our show, and remember to subscribe so you never miss an episode.

For more great content or to learn about how Stewart Leadership can help you grow your ability to lead effectively, please visit stewartleadership.com and follow us on LinkedIn, Instagram, and YouTube.

“Empathy is not being soft,” says Jevon Wooden, CEO of BrightMind Consulting Group and today’s guest on The Leadership Growth Podcast.

Jevon is a sought-after keynote speaker, coach, and consultant specializing in empathetic leadership. His proven strategies have been featured in major publications like Forbes, Entrepreneur, and Inc. Magazine.

In this episode, Daniel, Peter, and Jevon discuss in detail the role of empathy in leadership–and why, as Jevon says, empathy is key to managing any situation.

Tune in to learn:

• The difference between being empathetic and having empathy
• The role of humility in being an empathetic leader
• How people leaders can better understand technical leaders

Bring empathy to your leadership with Jevon’s insights and tips, and watch engagement and results improve.

In this episode:

1:21 – Introduction: Jevon Wooden

9:22 – Empathy as a Skill

17:40 – Improving Business Results and People Results with Empathy

24:52 – Misusing Empathy?

30:15 – Lightning Round

BrightMind Consulting Group

Stewart Leadership Insights and Resources:

• 4 Ways to Prime Your Brain to Receive Feedback
• Five Behaviors to Help Develop Your Emotional Intelligence
• 6 Ways to Regulate Your Emotions for Leadership Effectiveness
• 10 Questions to Help You Manage Up
• 5 Executive Presence “Superpowers” of Quiet Leaders
• 6 Keys to Working Well With Your Employees

If you liked this episode, please share it with a friend or colleague, or, better yet, leave a review to help other listeners find our show, and remember to subscribe so you never miss an episode.

For more great content or to learn about how Stewart Leadership can help you grow your ability to lead effectively, please visit stewartleadership.com and follow us on LinkedIn, Instagram, and YouTube.

When it comes to accountability, the traditional approach has put leaders in charge of holding others accountable. Often this approach translates into a fear-based, command-and-control, “I have the authority, and I’m going to tell you what to do” approach to accountability.

But does this approach work in the modern workplace? (And, we might ask, did it ever work?)

In this episode, Daniel and Peter dive into the myth of accountability–the idea that leaders must hold their people accountable. This myth often leads to micromanaging, conflict, and a kind of “parent-child” approach to leadership.

Daniel and Peter suggest a better path–one that encourages a culture of self-accountability where teams work together in a partnership to deliver results.

Tune in to learn:

• What the CMC model of accountability is–and why it works
• How to encourage self-accountability as a leader
• What to do if your team resists an approach of self-accountability

Plus, some thoughts on Artificial Intelligence, including a big announcement! And remembering leadership lessons on VHS (that’s “Video Home System” for those of you under 40).

In this episode:

1:30 – Insight of the Week: Artificial Intelligence

8:52 – Memory Lane: Leadership Lessons on Video–Before YouTube!

14:20 – Topic: The Myth of Accountability

33:46 – Lightning Round

Stewart Leadership Insights and Resources:

• Ask a Coach: How do I hold others accountable? (Video)
• Leadership Lesson: Employees are Like Turtles
• The Accountability Scale
• Four Keys to Creating Accountability
• 4 Ways to Create Layers of Accountability in a Virtual Environment
• How to Delegate Like a Pro
• Fight, Flight, or Freeze: Our Brains on Feedback
• Matching Managerial Oversight to Employee Competence
• 3 Ways to Avoid Being a Micromanager

If you liked this episode, please share it with a friend or colleague, or, better yet, leave a review to help other listeners find our show, and remember to subscribe so you never miss an episode.

For more great content or to learn about how Stewart Leadership can help you grow your ability to lead effectively, please visit stewartleadership.com and follow us on LinkedIn, Instagram, and YouTube.