Tim Dillahunt is the head of personal lines underwriting at the Hanover Insurance group. He is diverse insurance professional with an Underwriting, Marketing and Sales leadership background. Over 25 years of experience at some of the country's leading P&C Companies.

Highlights from the Show

• When a pipe leaks, a hose breaks or some other preventable source of water damage to your home leads to a claim, you can rebuild, but you can never fully recover because of the likely loss of things like family photos and other personally valuable items. And while your insurer can cover the cost of fixing the damage, the emotional toll of being out of your home and dealing with the situation and uncertainty around it is also not something you can recover. That’s why Tim talks not just about the clear financial savings of using water leak detection and shutoff sensors, but also the innumerable personal savings that come with it.
• Stopping claims by identifying water leaks proactively saves money for everyone. It can reduce the size of claims, reducing costs for insurers and helping insureds keep their rates from increasing. It keeps businesses open because they don’t need to close their facilities due to water damage or construction. And it reduces the overall cost to insure a pool of risks, helping keep rates lower for everyone. Tim talks about the many ways people and businesses can save from the use of simple water leak detection devices and help control one of the few forms of property claims we cannot easily control, unlike things like wind, flood, hail and wildfire.
• What kinds of tools can you use to reduce your risk of having a homeowners claim because of a leak or burst pipe? Tim shares ideas from the most basic – a simple sensor that clips onto a pipe and can spot whether you have a slow leak or more catastrophic failure. You may be aware of a burst pipe without the sensor, but slow leaks often happen behind walls and in other hidden places you only notice once they’ve really spread, and may have lead to mold and other issues that are harder to contend with. And you could have avoided the whole thing with a simple solution.
• What happens with a pipe bursts in a home or business? What about a museum. Tim shares their first hand experience when a museum that had leak detection sensors installed was able to act immediately when a pipe burst, shutting off the water and mopping up what got out before it ruined any of their extremely valuable artwork and other items. And while there may be a monetary value to the lost items, many may be irreplaceable – like family photos or heirlooms if the same thing happened in your home.
• Water leak detection sensors can be simple and low-cost. A typical home may need $100 in sensors and $100 in monitoring services for those sensors. But what about the cost of a pipe or washing machine water hose leaking in your home? The Hanover sees that these claims average $7,000-10,000 or more, and could have all been avoided.
• Why does Tim say, “Water sensors are the new smoke alarms”? About 40% of non-weather loss costs are caused by water. It is the single biggest cause of loss than any other non-weather cause. And yet less than 17% of homes have any type of water sensor, while 80%+ have smoke alarms despite those homes being 6-7x more likely to have a water loss than a fire.
• Because of all of this, Tim is on a mission to educate people to change that 17% and stop people from suffering these losses.
• Tim wants everyone to look at the educational resources they've made available on their site at https://www.hanover.com/individuals/customer-resources/proactive-protection-against-water-damage

This episode is brought to you by The Future of Insurance thought leadership series, available globally from Amazon in print, Kindle and Audible audiobook.

Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.

Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Ryan Vigus leads CSAA Insurance Group’s personal lines products, including auto, home, umbrella, and pet. His team develops and manages insurance products and product experiences that serve the needs of AAA Members. Ryan’s responsibilities include Product Strategy and Development, Product Management, Actuarial, and Data Science. CSAA Insurance Group is a AAA insurer that serves AAA Members in 23 states and the District of Columbia.

Ryan has served on the board of directors and various committees for the Insurance Institute for Business and Homes Safety (IBHS) since 2018 and currently serves as the chair of the board of directors.

He has a master’s degree in applied mathematics from Bowling Green State University (Ohio) and is a Fellow of the Casualty Actuarial Society.

Highlights from the Show

• California is a massive economy that has had a history of difficult insurance situations. Back in the day, Auto Insurance became a problem, with rates jumping and profitability suffering. California’s insurers looked to Homeowners to make up the difference to remain profitable. And then the wildfire situation changed dramatically, putting great pressure on the industry, leaving many with the need to dramatically increase rates, pull out of the state, or both.
• Homeowners Associations often put in place rules to govern how homes in the development look to uphold standards and consistency across homes. But what happens when those standards are at odds with the decisions that make a home more resilient to things like hail, hurricanes or wildfire? Can you install a better roof, plant different vegetation (or remove it), etc., if it means your home will still be standing when others may not? Colorado has made laws that ensure HOAs cannot restrict a homeowner from doing something that makes their home safer from losses like hail or wildfire.
• If your home falls victim to a flood or hail damage, and your insurer pays to repair the damage, what if there was a way to enhance how you rebuild so your house is less likely to suffer a loss in the future? Wouldn’t the time to make such upgrades be when you’re working on those items anyway, like upgrading the type of roofing materials you use when replacing a roof destroyed by hail? That’s not how insurance works today. But what if it could be? Ryan shares an interesting perspective as we discussed ways to combat the spiraling cost of buying homeowners insurance by homeowners and providing it to them by insurers.
• What can you do to materially impact the chance a home suffers a loss in a weather-related event like a hurricane, flood, hail storm or wildfire?At PLRB, we see the impact of better building codes on losses, and many areas have seen the benefit in how newer construction stands up to these weather events. Ryan discusses one hold up to making your home more resilient at a cost to the homeowner is the availability of subsidized insurance through state FAIR plans that allows people to still get coverage at a low enough cost to discourage investing in hardening your home to loss. This may be contributing to some of the issue states like California have in insurance affordability and viability.
• What is the long-term solution to making insurance affordable to buy and viable for insurers to sell? Do we have an insurance affordability problem? In California, Ryan believes we don’t. Instead, he says we have a “homes burning down” problem, and we in the insurance industry need to stretch beyond our traditional role of paying after a loss to thinking about how we stop the losses upfront and facilitate that.

This episode is brought to you by The Future of Insurance thought leadership series, available globally from Amazon in print, Kindle and Audible audiobook.

Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.

Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Dawn Walker is an associate director, Industry Relations (DUAE) in AM Best’s Strategy and Communications department. Dawn has more than 15 years of insurance industry and risk management experience, and joined AM Best in 2022, initially serving as a senior financial analyst, conducting performance assessments for Delegated Underwriting Authority Enterprises.

Previously, Dawn as a senior risk management analyst at MacAndrews & Forbes Inc., a global mergers and acquisitions firm in New York City. She also previously served as a senior account executive for Alliant Insurance Services, serving its ultra-high net worth book of business.

Dawn received her MBA degree with a concentration in Enterprise Risk Management at St. John’s University. She graduated Cum Laude earning a Bachelor of Law degree from the University of Arizona. She holds a Property & Casualty and Life & Health Broker’s license, has earned an Associate in Risk management (ARM) designation and is actively pursuing a Charter Property Casualty Underwriter’s designation.

Highlights from the Show

• AM Best is known for many things, but mainly for the assessments and ratings they perform on players across the insurance industry.

• For the Delegated Underwriting Authority Enterprise (DUAE) space in particular, they are bringing transparency to help drive continued growth not only of the DUAE segment, but the product innovation that goes on within it.

• The level of growth in the delegated underwriting authority space has been huge, getting to $77B in the US alone, and making up 10% of the P&C market globally.

• The key areas they look at when assessing DUAEs includes Operations, UW Capabilities, Governance and Controls, Financials and Corporate Structure.

• This analysis helps bring transparency to the sector to help facilitate partnerships while also giving DUAEs a blueprint for how to optimize their operations for growth, stability and, ultimately, success

• Why do insurers work with Delegated Underwriting Authority Enterprises (DUAEs), like MGAs and MGUs? Can’t they just compete in the market directly?

• DUAEs bring expertise in niches and market segments that incumbent carriers may not be able to build efficiently given their scale, and the relative size of these niches being too small to support the operational cost of a carrier. DUAEs often come with expertise and distribution in the segment, allowing carriers working with them to access new spaces efficiently, quickly and profitably.

• What can support or stand in the way of the success of a Delegated Underwriting Authority Enterprises (DUAEs), like MGAs and MGUs? AM Best performs assessments of these entities to bring transparency to key success factors insurers would look at when deciding whether to work with a DUAE or not.

This episode is brought to you by The Future of Insurance thought leadership series, available globally from Amazon in print, Kindle and Audible audiobook.

Follow the podcast at future-of-insurance.com/podcast for more details and other episodes.

Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.