My guest today is a true legend in the field of decision making, Dr. Gary Klein. Gary is the author of the book Sources of Power: How People Make Decisions, and five other books. His work includes groundbreaking research into the cognitive models we use for decision making including the Recognition-Primed Decision (RPD) model, the Data/Frame model of sensemaking, the Management By Discovery model of planning in complex settings, and the Triple Path Model of Insight. He has developed methods including the Pre-Mortem method of risk assessment, techniques for Cognitive Task Analysis, the ShadowBox training approach, and also helped pioneer the Naturalistic Decision-Making movement in 1989. Dr. Klein has decades of work experience in dozens of work domains, including military, healthcare, and emergency response. I am excited to have Gary on the show because his work with military and emergency response work provides a great framework for us to not only understand our decision making but also how to improve it through training and simulation.

Course Discussed on Show:

https://www.shadowboxtraining.com/courses/masterclass-in-practical-decision-making/

Gary’s Books:

Sources of Power: How People Make Decisions – ISBN13 - 978-0262112277

Seeing What Others Don't: The Remarkable Ways We Gain Insights – ISBN13 -978-1610392518

Book Recommendation:

How to Stay Smart in a Smart World: Why Human Intelligence Still Beats Algorithms by Gerd Gigerenzer – ISBN13 - 978-0262046954

Contact Info:

ShadowBox Training – Accelerate Expertise

Gary Klein - WELCOME

On November 11, 2023, Austin Texas Police officers responded to a call of a stabbing. The Caller advised that there were several subjects that had been stabbed. When officers arrived, they made contact with one of the victims who advised two additional family members were still inside the residence with the suspect. Patrol officers forced entry into the residence and were immediately met with gun fire from within the residence. APD SWAT was requested to assist, upon arrival an emergency entry was made to save the lives of the victims. The suspect barricaded himself in a bedroom and ambushed the entry team as they made entry killing Officer Jorge Pastore and seriously injuring Officer John Conner. With me today are Sgt. Rafael Rosales and Ofc Kevin Olejar who are here to share the event and to discuss lessons learned.

In keeping with the policy of The Debrief we will not be mentioning the suspect by name or discussing his agenda as we hope they are both forgotten. We will however be mentioning the names of the officers because they are heros and need to be remembered.

This episode will be dedicated to the memory of Jorge Pastore – EOW 11/11/23

http://www.jpastorefoundation.com/

Contact Info

Sgt. Rafael Rosales

Rafael.rosales@austintexas.gov

Decision Making Excercise #3