Episodes

  • Reuters and SAS on trusting the brand and publisher relationship

    Reuters and SAS on trusting the brand and publisher relationship
    Oct 2 2024
    Josef Najm, director of programmatic and partnerships at Thomson Reuters, and Mibbie Plouvier, head of global programmatic strategy at SAS, join The Current Podcast to describe how their partnership has evolved and how trust plays an important part in that evolution. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio. [00:00:00] Ilyse: I'm Ilyse Liffreing, and welcome to this edition of The Current Podcast. This week, we're excited to be joined by two guests. Joseph Najim, Director of Programmatic and Partnerships at Reuters, And Mivi Plouvier, Head of Programmatic at software company SAS. [00:00:17] Ilyse: Together we'll explore the publisher and advertiser dynamic at a time when some advertisers remain cautious about appearing alongside certain types of news. The business model for news is under pressure and publishers are looking for better ways to monetize their journalism with effective ads. We'll dive into why things may be changing for the better. [00:00:36] Recent research indicates that it's safer for brands to advertise next to quality journalism, regardless of the news topic. Reuters, in 1851 and owned by Thomson Reuters, is one of the world's largest publishers, with journalists in over 200 locations writing in 16 different languages. SAS sits at the intersection of data [00:01:00] and AI. [00:01:01] Delivering analytical insights to brands. We kick off things with Joseph and Miby describing how they first met and how their partnership has evolved since then. [00:01:11] Ilyse: It's so great to have you here today. First off, how did you first meet and how would you describe how your partnership has evolved? [00:01:20] Joseph: Great. Thank you so much for having us. It's a pleasure to be here. maybe and I met about five years ago when I joined Reuters coming from the buy side, I was just leaving a stint at Diageo and, coming in as the programmatic sales specialist at the time, maybe was working in Paris and she was, I believe, the global programmatic lead and everyone was just like, “Hey, programmatic guy, this is a programmatic person.” [00:01:41] I think you should connect with them. And at the time, we were doing some business with SAS, or maybe a little bit. And hearing that she was from Paris. and also knowing that I had worked at L'Oreal. I wanted to connect with her from like a French connection perspective and also knowing that she was American. [00:01:55] So I shot her an email reaching out and asking her some questions like how things were going. [00:02:00] Mibbie: It was a fun connection. because I was new to Paris. And Joseph reached out and was telling me all these fun, French antidotes of how Parisians and French people are more like coconuts, and Americans are more like peaches. And it was a great analogy to start the intro, but we've had a great relationship [00:02:17] Joseph has been resilient and calling on our business and the more in trust we built up, the greater the partnership has become and we've been able to do some really great things together. [00:02:27] Ilyse: guess it is like a pretty small world programmatic, [00:02:33] Ilyse: so it's no secret that the publishing industry is under quite a lot of pressure along with the eventual death of cookies. One issue publishers continue to come across are brands avoiding advertising on news for concerns around brand safety. [00:02:49] Now, these concerns have been challenged as of a May study from Stagwell that found that even ads next to hot button topics performed as effectively as those appearing next to [00:03:00] news, like sports and entertainment. Can you give us some context around what you're seeing on this topic? [00:03:07] Joseph: Yes, this is a very important topic, and being at Reuters now for five years, I've had the opportunity to see a lot of different brand briefs and questions that come in around [00:03:17] how can we partner together? And in 2020, this kind of all came to a head when COVID and the pandemic took place. So what we found was, a lot of advertisers turn to the solutions that they have around. Advertising, ad tech platform, blocking tools like keyword lists, pre bid filters, monitoring tags, blocking tags, blocking words like COVID, China, Wuhan. [00:03:38] And then it just precipitated after that. and almost The spiral effect because the news cycle and [00:03:42] the realities of that was happening continued. So, just in the year of 2020, so much happened. whether it was George Floyd's murder, the beginning of the Black Lives Matter. movement. the, the election, as well. A lot of people forget the election took place there, too. And now, four years later, history is continuing in this really [00:04:00] real time. Just to kind of put it into a global perspective, two thirds of the world's democratic populations are going to the polls. this year, not just the U S and a lot of people just think it's ...
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    21 mins
  • United Airlines’ Mike Petrella on personalizing the in-flight experience

    United Airlines’ Mike Petrella on personalizing the in-flight experience
    Sep 25 2024
    United recently launched Kinective Media, the airline industry’s first media network. Its first-party data could change the future of people’s travel experiences. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio. [00:00:00] Damian: I'm Damian Fowler and welcome to this edition of the current podcast this week we're delighted to talk with Mike Petrella, the managing director of partnerships at United airlines. In June, the airline launched a new initiative named connective media, which is the airline industry's first media network. [00:00:17] The network will use data from its customer profiles to create a personalized and immersive travel journey. This launch comes at a time when retail media networks have become one of the hottest topics in ad tech, allowing brand marketers to target consumers using retailers first party data. [00:00:35] We start by asking Mike about why United wanted to move in this direction. [00:00:40] Damian: United's the first travel focused company to develop its own media network called Connective Media by United Airlines, and how is this a boon for the company and its flyers? [00:00:50] Mike: of course, so we consider ourselves a commerce media network, and we distinguish ourselves as a commerce media network. Given retail media, networks are typically point of [00:01:00] purchase, transaction based. The Commerce Media Network embraces the emotion, the journey, the feelings of all parts of the funnel. [00:01:08] So when you think about our users at time of planning, time of travel, [00:01:13] Damian: and signals [00:01:14] Mike: time of destination, even when they're not thinking about travel, we have 108 million profiles. And the beauty of our data is it's incredibly accurate. You have to be Damien to get on a plane. Your name has to be what it is, your address has to be correct, your phone number, and all the other information. [00:01:33] So the breadth of that information, coupled with the accuracy of it, gives us insights and signals that allow us to create these robust profiles of the user. And it's the user at all points. And the commerce nature of this isn't just a point of sale. We are not microtransactions on a consistent, on a constant basis. [00:01:54] Rather, we think about The interaction of the user at the time of [00:02:00] planning, top funnel. At the time of trip, or even time of purchase in an ancillary mindset. Purchase path typically generates a significant amount of revenue. Be it airline tickets, upgrades, any purchase path. [00:02:11] Regardless of whether it is airline ticket or if you're purchasing a ticket to an event, parking, whatever the case is. So for us, it's the ability to take that journey. To be able to identify when the right time to send the right message to the right user is. And that message could be an advertisement, it could be content, it could be nothing because it's not the right time. [00:02:35] But in each of these cases, you can make a use case for any and every brand based on the scale and depth of our data. [00:02:42] Damian: of our data. Fascinating. And you mentioned that long purchase journey, which is, sometimes it can be a long purchase journey, right? For air travel, or it could be short, but you do have a lot of scope within that context. [00:02:54] Mike: It is. I mean, very few people spontaneously book tickets to destinations, right? [00:02:59] And when [00:03:00] you're in that mindset, you're in a planning mindset, not only of the journey, but think about the insights and intelligence we can extract from the signals we receive to say, Well, this person happens to frequent a specific hotel chain, a car rental chain, a ride share company, when they land, they frequent a food delivery service. [00:03:21] Endemic, but then you think the non endemic piece. And this is the beauty of what we do. The lines of endemic and non endemic are completely blurred. To me at least. Because I think about, when you get on a plane, you may be traveling home to return to normality. Which takes you to food shopping, which takes you to the pharmacy, which takes you to the laundromat. [00:03:39] But my point is, I think the idea of always coupling a travel endemic brand or journey with the traveler is only a piece of it. be it on the road or at home. [00:03:50] I may go see a music event. I may go purchase music. I might play music. I may eat pizza. I will eat pizza just to be clear. But my point is, my behaviors [00:04:00] There are some that are going to be unique based on my journey, and others that are going to overlap with when I'm traveling for leisure, when I'm home. [00:04:08] And so, I love the fact that just, we can essentially meet the interests of the customer, which is the centric piece of this, and provide value to our partners as well. [00:04:21] Damian: It's a very clear example of how non endemic works in a retail media network, I ...
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    21 mins
  • Wayfair’s Kara O’Brien on unifying the in-store and digital shopping experience

    Wayfair’s Kara O’Brien on unifying the in-store and digital shopping experience
    Sep 18 2024
    Wayfair Head of Brand Marketing Kara O’Brien joins The Current Podcast to discuss blending the in-store and digital shopping experience. Please note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:00] Damian: I'm Damian [00:00:00] Ilyse: I'm Ilyse Liffreing [00:00:02] Ilyse: And welcome to this edition of The Current Podcast. [00:00:05] Damian: This week, we're delighted to talk with Kara O'Brien, Head of Brand Marketing and Analytics at Wayfair. [00:00:11] Ilyse: For years, Wayfair has been an online one stop shop for people looking for everything from beds to couches to kitchen appliances. In fact, for those browsing home goods, the choices often seem endless. [00:00:23] Damian: I know, because I've spent many long hours looking for the perfect bathroom cabinet to fit into my tiny New York apartment. But seriously though, one of the big draws for Wayfair has always been its reasonable prices for its products. [00:00:35] Ilyse: Wayfair is famous as an e commerce platform, but now that's changing. In May, the company opened its first brick and mortar store. start by asking Kara about why the company made this move. [00:00:47] Ilyse: First, I believe congratulations are in order because Wayfair opened its first brick and mortar store back in May. [00:00:54] So, why don't you walk us through the decision to make the leap into a physical storefront?[00:01:00] [00:01:00] Kara: Absolutely We are so excited about this milestone. It's something that's been a long time coming. I personally have been at Wayfair for 10 years, and it has been one of the peak moments of my time there to see our brand come to life physically. so why now? I mean, our ethos has always been to deliver the best possible experience for our customer, and now we want to really be able to do it however they shop and however they choose to shop. [00:01:24] And so to be able to bring the It's a product to the customer. Let them see it in person, help guide them through the purchasing process. It's it makes a ton of sense. And, consumer demand has shifted so much during and since the pandemic, there was, pretty strong move to buying these more considered purchases online when people had no option to go in store. [00:01:46] But, now we're seeing the pendulum swing back and the consumer preference is to have a mix, to have a balance, to be able to see things in person, but have the convenience of being able to shop and research from home. [00:01:57] Ilyse: Yes, now I know I'm, I have an apartment in New York and i've spent too many hours on Wayfair, probably. [00:02:03] Kara: - love to hear that. [00:02:04] Ilyse: but why did you land on Wilmette, Illinois for this touch point? And how are you bringing the brand to life in store? [00:02:12] Kara: Yeah, to start with Wilmette, I think there's two big considerations that ended up there. one is convenience. And so we really want to make shopping for your home as easy as possible. It's a process. It's something that's so important to so many people. [00:02:25] And so we don't want the process itself to feel onerous. And so for us, we had found this wonderful space. It's in a revitalized shopping center. It's surrounded by suburbs with lots of young families who are really kind of our core customer. And then the access to the broader Chicagoland, uh, area was fantastic. [00:02:45] So that's always been a strong market for us. But more on the business side, it's, It's very well positioned within our logistics network, and to kind of come back to that idea of convenience, we can ship products to, directly to customers home instead of trying to fit something [00:03:00] large and bulky in the back of your trunk. [00:03:02] And so we're able to do that fast, free, easy, when they've seen something in store or if they've explored beyond. [00:03:10] Ilyse: mortars follow or? [00:03:12] Kara: I think that's the idea eventually, but I think one thing we're really trying to do is learn at being an e commerce company. First, there's so much one way conversation that you have with the customer through your marketing, through your site. This is an opportunity to have that two way conversation. [00:03:28] And, we recognize we're new to the space. We're going to learn a ton and hopefully be able to apply that [00:03:34] Ilyse: what [00:03:34] Damian: to what extent does the physical store help build the brand perception? And I know you sort of touched on that, but what I'm interested in is, it's known as an e commerce platform, and here you are now building out a physical store. [00:03:46] So What does that do? How does that help? [00:03:49] Kara: Yeah, well, I think it's rooted in who we were as an e commerce company, right? We have so many different types of products. We have, tens of millions of products on site. [00:04:00] And so the challenge at hand was really how do you take that vast selection and put it into a box, right? You can ...
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    16 mins
  • CVS Media Exchange’s Parbinder Dhariwal on the next phase of the retail-media revolution

    CVS Media Exchange’s Parbinder Dhariwal on the next phase of the retail-media revolution
    Sep 11 2024
    Parbinder Dhariwal, VP and GM of CVS Media Exchange, discusses CVS’s self-service advertising offering and the future of DEI initiatives in retail media. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:00] Ilyse: I'm Ilyse Liffreing. [00:00:01] Damian: I'm Damian Fowler. [00:00:02] Ilyse: welcome to this edition of The Current Podcast. [00:00:04] Damian: This week we're delighted to talk with Parbinder Dhariwal, or Parbs as he's known by friends and colleagues. He's the Vice President and General Manager at CVS Media Exchange. [00:00:14] Ilyse: Launched in 2020, the CVS Media Exchange, or CMX, helps brands and partners reach CVS Pharmacy customers and members of its Extra Care Loyalty Program through a variety of digital platforms, including social channels, programmatic display, and on cvs.com. [00:00:32] Damian: There's been a ton of advertiser interest in the retail media space. In fact, it's become one of the fastest growing digital media channels. [00:00:39] Ilyse: According to Group M, retail media networks are expected to grow revenues by 8. 3 percent in 2024. We start off by asking Parbs about this revolution. [00:00:50] Damian: So, Parbs, we keep reading about the retail media revolution from retail media networks exploding to self service and data portability. What do you think the next phase of this [00:01:00] revolution is? Well, the [00:01:01] Parbs: the retail media revolution is in full swing, isn't it? it's rockin and rollin right now. and, doesn't seem to be slowing down and letting up. [00:01:08] I think the, Group M stat and growth that they're forecasting for this year is an interesting one. we also know that it's gonna be the fastest growing channel, right the way through 2027. If you look at the market to stats, we're gonna outpace linear TV in the next couple of years. [00:01:23] So there is tremendous amount of growth. I think as we think about that revolution as we think about the way in which we operate as an organizer, as as an industry as a whole. measurement, transparency and clear campaign attribution are going to continue to be the driving force of the way in which we think about our business. [00:01:42] this has got to be central for brands. We have an opportunity as an industry to really change the game there and we're very much leaving in. the other piece is, is around how do we continue to advance in technology, how do we continue to advance in, using AI, [00:02:00] machine learning, a lot of the analytics tools that are going to be available to us and build our capabilities so we can really start to compete with some of those larger platforms, within the industry. [00:02:11] And then also, let's always not forget, retail media is nothing without the core brands that we are retail media networks, and a part of. So, in this instance, we're very much a retail media network. CMX is the retail media network for CVS, pharmacy. we operate under that guise, And what is most important to us within that capacity is for us to really understand and meet the needs of the consumer. [00:02:36] If we don't understand the consumer, we can't meet their needs. If we can't service the consumer and help understand, whether they're in a store environment and how could we create a level of discoverability in the in store environment? Or how do we create that discoverability in digital environments? [00:02:53] That's when we start to lose our gravitas. So thinking about the consumer first and then how do we add [00:03:00] to their experience as they're shopping through our stores, both, as I said, from a physical as well as digital and looking at it through the omni channel lens. [00:03:09] Damian: and just off the back of that, you do have tremendous scale. What kind of customer reach are you looking at? [00:03:15] Parbs: Yeah, it's a, great question. And you got to remember CVS, pharmacy is a national brand in the United States. And I'll give you some, this probably the moment for me to, throw a few stats at you, right? Like, let's do this. so first and foremost, CVS stores, there's 9, 000 locations in the U S. [00:03:32] we are, part of CVS health, which is, The largest health and wellness, business in the U. S. [00:03:39] Parbs: As you think about our stores in particular, we have close to 5 million interactions with our stores every single day from consumers. So, vast amount of traffic that comes through our stores and for various need states as well. [00:03:52] from a digital perspective, we have almost 140 million, Users who are coming to the CVS. com site and again interacting with us [00:04:00] with various different need states. but shopping is a core component of that. And then the most important stats certainly from a CMX standpoint is we are predicated and built upon our loyalty program. [00:04:11] And it kind of differentiates us a little bit from other retail media networks. Our ...
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    21 mins
  • Stagwell’s Mark Penn on polling, politics and media

    Stagwell’s Mark Penn on polling, politics and media
    Sep 4 2024
    Mark Penn, the chairman and CEO of Stagwell Inc., reflects on his extraordinary career, driven by his passion for politics and marketing, and offers insights on why this is a good year for marketers. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:00] Damian: I'm Damian Fowler. [00:00:01] Ilyse: And I'm Ilyse Liffreing. [00:00:02] Damian: And welcome to this edition of The Current Podcast. [00:00:05] Ilyse: This week we're delighted to talk with Mark Penn, the Chairman and CEO of Stagwell. [00:00:10] Damian: Well, first, as a political pollster, who's advised names like Bill and Hillary Clinton and Tony Blair. [00:00:20] Later, he became Chief Strategist for Microsoft, before founding Stagwell, a digital first marketing and communications group. [00:00:28] Ilyse: Mark's political background no doubt brings a much needed perspective to marketing. He argues that in today's real time, data driven world, brands must have a constant finger on the pulse of the American consumer. [00:00:42] Damian: We start by asking him how these two worlds, politics and marketing, have always been bound together [00:00:48] mark, it's no secret that you've covered the waterfront from being a political strategist to a poster to businessman and author. You know, can you walk us through a little bit about how you went from polling to politics to media? [00:01:00] That's a big question, right? [00:01:01] Yes, I'm still trying to answer that question [00:01:03] Mark: myself. How did I get here? Uh, you know, I kind of re strategize myself like every decade or so. And I said, well, okay, what is it that I really want to do? And, and so I, I kind of started actually out as I was going to be a lawyer. Uh, and then I detoured from law, law to polling. [00:01:22] And then I was going to be a pollster working for the president. And I got to do that. So then I kind of detoured from there. And then at a certain point, and I love technology. So I was then kind of went to Microsoft and became chief strategy officer. And then I, I had this idea to say, why can't I take all my experiences in polling and campaigns and running bursts in Marsteller. [00:01:45] And I ran Microsoft's advertising too. And I said, you know what? I could form a better holding company because it could be more digital first. It could be more freed from the legacy assets. It could be more innovative. And so I did exactly that. [00:02:00] [00:02:00] Damian: Yeah, doing a little research on your background, it seems like your curiosity seems to have served you very well throughout life. [00:02:06] Is that part of the DNA of, of what drives you or what, what keeps, what motivates you to keep going? [00:02:12] Mark: Well, you have to do what you're interested in. You know, I always think, it's so funny. You know, my partner and I were going to be corporate lawyers. And, and then we decided, you know what? We like this polling thing. [00:02:22] We have impact on campaigns and society. And we thought, oh, we're giving up this cushy life as corporate lawyers. And we, we did a lot better doing polling than we ever would have done as corporate lawyers. So, what I always tell people is, follow your passion. Don't worry so much. If you do something, do it. [00:02:38] Really interesting. Really? Well, you'll, you'll figure out how to, you know, how to manage the, the reward side of things, and that's much better than doing something you don't really like that you somehow think is going to be rewarding. [00:02:51] Damian: Now, Stagwell, as you mentioned, offices, big marketing network, let's tech driven, you know, as a leader in digital, you know, uh, how have you seen the [00:03:00] two areas move together, you know, the idea of digital marketing performance and creative, how do those two things. [00:03:07] Mark: Well, I think they have to work together. I think that to the extent that you're creating a digital experience, that is a creative activity. That, that everyone remember, those of us who were not born digital, think of how we create a TV spot first. Those who were born digital don't think in that way. They think in how they're going to create a digital experience first. [00:03:35] Right? And, and that takes the same kind of creativity, if not more so. Right? Because TV spots eventually had like a, they had like a, they had rules. Right? And they had a boundary and they were 30 seconds. And, you know, and you can be like, it's actually more of an interesting open canvas when it comes to digital creation. [00:03:54] Ilyse: What would you say is one thing every brand or media buyer should be [00:04:00] thinking about today? [00:04:01] Mark: Uh, every media buyer, I think, today is just thinking about how they get the, Find the right place for their brand. [00:04:10] I mean, I, I think, I think it's, it's kind of the basic of who's your real target audience and, and how...
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    16 mins
  • Polaris’ Pam Kermisch on marketing past assumptions in the powersports space

    Polaris’ Pam Kermisch on marketing past assumptions in the powersports space
    Jul 3 2024
    Polaris’ Chief Customer Growth Officer talks with The Current Podcast about how many of the company’s customers are multicultural and have preferred style over performance. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:59] Damian: I'm [00:01:00] Damian ​Fowler.[00:01:05] Ilyse: And I'm Ilyse Liffreing. And[00:01:07] Damian: welcome to this edition of The Current Podcast.[00:01:09] Ilyse: This week, we're delighted to talk with Pam Kermisch, the Chief Customer Growth Officer at Polaris. [00:01:15] Damian: Polaris was founded 70 years ago with the invention of the early snowmobile in 1954. Polaris takes its name after the North Star, and it's meant to reflect the location of the company's first headquarters in northern Minnesota. [00:01:34] Ilyse: These days, Polaris is the global industry leader in power sports. Offering everything from Indian motorcycles to its off road racers. And all the accessories that go with them.[00:01:44] Damian: During the pandemic, the brands saw a surge of interest in its vehicles as people embraced outdoor activity. Although it started out as a specialized brand, it continues to build on its popularity through its marketing campaign. Think outside. [00:02:03] Pam: Back in 1954, two brothers and a best friend decided they way, faster to get to their location. And they literally strapped a motor to the back of a sled and created the first snowmobile. It was ingenuity at its best. [00:02:20] And when I think about Polaris today, We have recreational vehicles. We have motorcycles. We have off road vehicles. We have boats. We also have utility vehicles that help people do work smarter. And at the end of the day, it's really about getting people outside and helping to have a better way to do things, whether it's working smarter or on the recreational side, having the most epic experiences with your friends and family.[00:02:47] Ilyse: Very nice. Now in 2019, the brand actually underwent a new rebranding with a new Think Outside campaign. [00:02:56] Ilyse: I read that there is a goal to basically grow the base [00:03:00] by 50 percent by tapping into your existing base and finding new customers as well. What was your strategy around that and how has it played out to this point?[00:03:11] Pam: Yes. So in 2019, We really took a look at talking to our existing customers, talking to potential intenders of our brands and talking to people we thought might be interested in what we offer. And we did some great consumer research. And what we learned is at the heart of it, we tapped into what they really care about.[00:03:35] And what we found is what our current existing owners care about. More people could care about. We just had to find the right people. We had to reach out to them. We had to show them how this could fit into their lives and introduce them to our brand. And it's really been a huge effort the past few years. To find the right people and show them how this could fit in with what they already do and make it better. And on top of bringing in more new customers, it's also bringing in new people that look a little different than our core customers.[00:04:11] Damian: Very interesting, because when you think what sell in a way, kind of very specialized, I don't know whether I'd it niche. [00:04:22] Pam: you know, I think when you look at household penetration off road vehicles, for example, household - So you're right. It's not something where it's 70, 80, 90 percent of the market has one of these. But what I will say is if you think about some of the audiences. We do attract people love outdoor recreation. love being outside. They love adventure. They might do camping, they might do hiking, they might do fishing. We also think about the people who do property maintenance They're farmers, they're ranchers, They're hunters. So, when you think about those populations, they are much more likely to buy our products. But if you look at the penetration even within those, We don't have 80 90 percent of hunters, so there's still so much penetration opportunity within people who do the activities where it seems like they would really benefit from something that we could offer them. [00:05:26] Damian: Was there a moment when you realized there was the potential to expand the audience? That's so interesting to me and I wonder how you found that opportunity.[00:05:40] Pam: So I'm kind of a nerd, self admittedly kind of a nerd. And I really think that CRM and data and analytics played a huge role in this journey because prior to [00:06:00] having that type of capability, we actually didn't know how many customers we had. We had customers for decades, but we actually didn't know how many customers. We knew how many units we had sold, but units does not equal customers because you have people who have owned more than one over time. So going back a handful of years, we were able to Get CRM, take our ...
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    23 mins
  • Foxtel Media’s Mark Frain on why improving the customer experience is top of mind for the streaming age

    Foxtel Media’s Mark Frain on why improving the customer experience is top of mind for the streaming age
    Jun 26 2024
    Foxtel Media CEO Mark Frain dishes on how the customer and advertising experience are shifting amid the proliferation of streaming. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:00] Damian: I'm Damien Fowler.[00:00:01] Ilyse: And I'm Ilyse Liffreing.[00:00:02] Damian: And welcome to this edition of The Current Podcast.[00:00:05] Ilyse: This week we're delighted to speak with Mark Fra, the CEO of Foxtail Media.[00:00:10] Damian: Foxtel Media is the advertising arm of the Foxtel Group, one of Australia's leading media companies, with more than 4. 7 million subscribers.[00:00:19] Ilyse: Like many legacy broadcasters, over the last decade, Foxtel has reinvented itself for the Netflix era, building on its pay TV subscription model by adding in streaming platforms such as Binge and Kayo. It supports streaming services.[00:00:35] Damian: And last year, Foxtel introduced an ad tier on the service, following in the footsteps of Netflix and Disney We started by asking Mark about the state of the television advertising model in Australia this year.[00:00:46] Mark: Yeah, I mean, I think like the rest of the world, the TV market here in Australia is, going through significant change with the growth of, all of the streaming platforms with many of the, add tiers and add capabilities starting [00:01:00] to, launch in the Australian marketplace. Probably what is pretty unique, in terms of the Australian marketplace is that there's currently three major freeware broadcasters that all have their own, digital, platforms as well.[00:01:14] so they're managing transition from linear to digital themselves, but at the same time you've just got this enormous groundswell of video inventory coming from the streaming player. So we're, certainly getting towards a tipping point in the trends in the Australian TV marketplace at the moment.[00:01:31] Damian: Mark, could you just, put into perspective the growth of streaming that you've seen at Foxtel?[00:01:41] Mark: Foxtel has been on an enormous transformation for last four or five years. And if I look, probably four or five years ago, just under 10 percent of our subscribers were streaming customers. And if I look at where we are today, that number is just under [00:02:00] 70%. So a quantum growth in the type of customer we've got.[00:02:04] And critically, what that has also meant is that in the last four or five years, the Foxtel customer base Has grown pretty much close to 100 percent from where it was previously, and that's all been down to, the growth of streaming. And secondly, if I look at it from a Foxtel Media, advertising perspective.[00:02:27] And probably only three years ago that seven or eight percent of our advertising revenue came from digital. As we go into the next financial year, that number will be just under 60%. So we're the beneficiary of that change in customer base from Foxtel, from traditional broadcast TV business to one now that is, is leading and driving streaming the Australian marketplace.[00:02:51] Damian: Yeah, in terms of Foxtel, could you talk us through your relationship between, your existing linear model and [00:03:00] your launching of an ad tier on Binge?[00:03:03] Mark: Yeah. So traditionally, Foxtel has been the, major pay TV provider. In the Australian marketplace, with numerous, linear channels from sport, entertainment, news, all the typical, pay TV channels you would have, coupled with, two digital platforms, Foxtel Now, that have really been the IP services of Foxtel.[00:03:26] And then over the last four to five years, the Foxtel Group. Has launched heavily into streaming. Firstly, it launched KO, a dedicated sports streaming platform with over 40 premium sports, including both the major codes locally in Australia and a lot of the global content like Formula One, as an example.[00:03:50] About 18 months, two years after launch of KO, we then launched Binge. which is K. O. 's sister if you like, entertainment [00:04:00] platform backed by a lot of HBO, NBCU, content. So, made a significant jump, into streaming in the last three to four years. And that has allowed the Foxtel group to pretty much double its subscriber count, from being a traditional pay TV company to now one that plays heavily in streaming.[00:04:19] Damian: You know, in the streaming ecosystem, which we all know is highly competitive, right now, everyone's looking for subscribers and numbers, what's the competitive advantage that Binge brings to the table?[00:04:32] Mark: Yeah. Yeah, you're right. I mean, number one, it's enormously competitive. I think table stakes now are a premium level of content. unfortunately from the global content producers that we work with, coupled with our local content, I think we've got a significant library of content that has debt. I think if you, scratch the surface on some of the content offerings, you don't get the depth of premium content.[00:04:59] On [00:05:...
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    21 mins
  • e.l.f. Beauty CMO Kory Marchisotto on betting on women’s love for live sports

    e.l.f. Beauty CMO Kory Marchisotto on betting on women’s love for live sports
    Jun 19 2024
    Chief Marketing Officer Kory Marchisotto joins The Current Podcast to discuss why the makeup brand e.l.f. Beauty decided to air a Super Bowl ad, and why other female-driven brands are missing out. Episode TranscriptPlease note, this transcript may contain minor inconsistencies compared to the episode audio.[00:00:00] Damian: I'm Damian Fowler.[00:00:01] Ilyse: And I'm Ilyse Liffreing[00:00:02] Damian: welcome to this edition of The Current Podcast.[00:00:05] Ilyse: This week, we're delighted to talk with Kory Marchisotto, the Chief Marketing Officer at e.l.f. Beauty.[00:00:11] Damian: Now maybe I'm the only one here, but I didn't realize that the word elf stands for eyes, lips and face. The brand was launched in 2004 and it filled a gap in the marketplace for inexpensive, high quality cosmetics. [00:00:26] Ilyse: Twenty years later, and e.l.f. has become a powerhouse brand. It went public in 2016, and since then has seen spectacular growth. Its sales soared last year, driven by retail channels and some seriously buzzy marketing.[00:00:42] Damian: We started by asking Kory, what gives the e.l.f. brand the edge in this very competitive marketplace?[00:00:50] Damian: So Kory, how do you think of the e.l.f. brand in this very competitive field? And what's your competitive advantage as it were?[00:00:58] Kory: I like to think about [00:01:00] e.l.f. as a brand of the people, by the people, for the people, created with the people. And for that to be true, we need to be totally in tune and have our finger on the pulse of what the people want, what they like, what are their unique needs, wants, and desires. So we really think about ourselves as stewards of our community's vision of e.l.f.[00:01:22] And that's a very unique place to be standing. How much value and emphasis we put on that community. They're, citizens of the brand. They have a vote, they have a seat at every table, and that is by definition, a very unique competitive advantage.,[00:01:41] Damian: speaking of competitive advantage, you've had tremendous, stupendous growth over the last five years. And I'm just curious to hear from you, what is supercharging this?[00:01:51] Kory: Over the last five years, we've grown our stock price. 1, 567 percent to be exact, [00:02:00] making us the number one performing stock on the New York Stock Exchange out of 1, 600. and 15 companies. So I think that definitely deserves your tremendous stupendous.[00:02:11] Damian: Okay, that's good. That's good. And what do you think, if you had to put your finger on two or three factors, what is it that is driving this upward, curve, as it were?[00:02:24] Kory: There's quite a few things and in the essence of time, I'll distill it to the three I think are most important. But for your audience, I think it's really important to go back to the beginning to understand the ethos of the brand, because it's the ethos that powers the purpose that powers the people, That power the performance.[00:02:42] So if you go back to the origins of elf in 2004, let's remember at this time Facebook hadn't launched yet. iPhones don't exist. Imagine this. Can you wrap your heads around that?[00:02:56] And So so we're back in the dark ages folks [00:03:00] and our founders dreamt up the impossible and made it happen. So they had this crazy idea that they could create premium quality cosmetics And sell it for one dollar over the internet.[00:03:13] So everybody told them, first and foremost, you cannot create premium quality cosmetics and sell it for a dollar. That's impossible. Second, you certainly can't sell color cosmetics over the internet. And third, even if you figure it out how to do number one and number two, you'll never make this a profitable business.[00:03:30] And aren't we glad that our founders disrupted from day one. So they have this renegade spirit, this bias for action, this quest to do the impossible.[00:03:42] One is our core value proposition, our very unique ability to deliver premium quality cosmetics at a jaw dropping value. The second is our powerhouse innovation,[00:03:55] And then the third is our disruptive marketing engine.[00:03:58] So our core value, [00:04:00] proposition, our powerhouse innovation and our disruptive marketing engine are definitely the drivers of our last 20 consecutive quarters of growth.[00:04:08][00:04:09] Ilyse: I'm curious about your out of box marketing because you guys are known for that. You really are. how did you cultivate this approach when you came on board as cMO?[00:04:20] Kory: at that time, there were some major shifts happening in the company.[00:04:25] So, Every company goes through various stages of growth, especially in a 20 year history. And the stage that I had walked into was a transformation from investing in retail. into marketing. marketing and digital, so when I started the company in at the onset of 2019, we were investing 7%. Of net sales into marketing and digital. Fast forward. We are now up to 24%. So you can ...
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    20 mins