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The Credit Union Leadership Podcast

The Credit Union Leadership Podcast

De: ServiStar Consulting
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We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.Copyright 2023 (All rights reserved) Economía
Episodios
  • Service Excellence Deep Dive with Certified Trainer: Extra Effort and Consistency
    Jun 4 2025

    We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

    In this episode we talk about:

    • We don't teach Service Excellence because it's new. It's not new, it is who we are.
    • How building your competence allows you to give extra effort in your service.
    • How certified trainers use coaching for performance in every training they facilitate

    Click Here to Submit Your Questions

    Links from show:

    Certify your trainers in ServiStar material

    Attend our course on Defusing Irate Members

    Attend our Monthly Service Excellence Workshops!

    Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    Más Menos
    22 m
  • Soup for the Soul - Credit Union Stories to Warm The Soul
    May 29 2025

    We have all got crazy stories. In the moment we may not realize the joy, but taking a moment to look back at them can warm our soul and keep us going. In this episode we share memorable and funny stories from the credit union world. From stapling a torn dress to dealing with unusual customer requests, these tales highlight the amusing and touching moments that credit union employees experience. Listen and laugh and we encourage you to submit their own stories. Let's make this a platform to celebrate and learn from the everyday heroes in the credit union community.

    Click Here to Submit Your Questions

    Más Menos
    19 m
  • Trainer Certification Deep Dive in Service Excellence: Follow Through & Competence
    May 13 2025

    We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

    In this episode we talk about:

    • Our Trainer Certification Consulting Calls - Bringing your stories
    • How trainers and other support positions can apply these concepts
    • How all 8 elements intertwine at every moment of truth.

    Click Here to Submit Your Questions

    Links from show:

    Certify your trainers in ServiStar material

    Attend our course on Defusing Irate Members

    Attend our Monthly Service Excellence Workshops!

    Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    Más Menos
    19 m
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