We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

In this episode we talk about:

• We don't teach Service Excellence because it's new. It's not new, it is who we are.
• How building your competence allows you to give extra effort in your service.
• How certified trainers use coaching for performance in every training they facilitate

Click Here to Submit Your Questions

Links from show:

Certify your trainers in ServiStar material

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

We have all got crazy stories. In the moment we may not realize the joy, but taking a moment to look back at them can warm our soul and keep us going. In this episode we share memorable and funny stories from the credit union world. From stapling a torn dress to dealing with unusual customer requests, these tales highlight the amusing and touching moments that credit union employees experience. Listen and laugh and we encourage you to submit their own stories. Let's make this a platform to celebrate and learn from the everyday heroes in the credit union community.

Click Here to Submit Your Questions

We continue sharing our deep dive call with Briauna Wilson. This is an inside look of how we prepare trainers to develop how they will teach this material. This episode is going over ServiStar's Service Excellence workshop and focuses on the elements of Follow Through and Competence.

In this episode we talk about:

• Our Trainer Certification Consulting Calls - Bringing your stories
• How trainers and other support positions can apply these concepts
• How all 8 elements intertwine at every moment of truth.

Click Here to Submit Your Questions

Links from show:

Certify your trainers in ServiStar material

Attend our course on Defusing Irate Members

Attend our Monthly Service Excellence Workshops!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service