Human-centered leadership skills, like emotional intelligence (EQ), self-awareness, communication and more, are essential for leaders looking to support and empower their teams to perform at their best. However, many leaders struggle to develop human-centered skills. In fact, according to Gartner, 71% of employees believe that their leaders don’t exhibit human skills.

In this episode of The Business of Learning, we spoke with Karolien Koolhof, an author and founder of the training and coaching business Quiet Quality, for tips on how to develop human-centered leaders.

Tune in now for expert insights on:

• Why human-centered leaders are critical to business success today. • The connection between human-centered leadership and company culture. • The (often overlooked) power of introverted leaders.

In this special episode of The Business of Learning, brought to you by Wisetail, we spoke with Evan Melick, director of product at Wisetail, to learn more about how confidence impacts learning and performance.

Tune in now for expert insights on:

• Why psychological safety is critical for effective learning.
• How leaders can assess employees’ confidence in a given skill.
• Why confident employees are more likely to take risks and drive innovation.

In this first video episode of The Business of Learning, we spoke with Tom Whelan, Ph.D., director of corporate research at Training Industry, about training measurement and evaluation. Specifically, we discussed the International Organization for Standardization, or ISO’s, latest guidance for L&D metrics, which are further detailed in the Training Industry Research e-book “Learning Measurement for Modern Business: Making Sense of ISO 30437.”

Tune in now for insights on:

• The 5-4-3 Framework.

• The three categories of metrics mentioned in the report — efficacy, effectiveness and outcome metrics.

• What these guidelines mean for the training vendor market moving forward.

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