This conversation delves into the world of ISO auditing, exploring the evolution of standards, the importance of compliance, and the value of ISO certification. The speakers discuss the preparation required for audits, the significance of building rapport with clients, and the challenges faced during the auditing process. They emphasise the need for open communication and the positive outcomes that can arise from audits, ultimately highlighting the human aspect of the auditing profession.

Takeaways

• ISO auditing is a journey that evolves over time.
• Understanding standards is crucial for effective auditing.
• Non-conformities should be viewed as opportunities for improvement.
• Preparation and planning are essential for successful audits.
• Building rapport with clients can ease the audit process.
• Open and honest communication is key during audits.
• Findings should not be feared; they are part of the process.
• Recognizing the hard work of organizations is important.
• The effectiveness of processes is more important than strict adherence to documentation.
• Auditing is a human-centered process that requires empathy.

Chapters

00:00 Introduction to ISO Auditing and Personal Journeys
03:08 Understanding Standards and Their Evolution
06:08 Surviving the Audit Process
09:21 Key Tips for Effective Auditing
12:14 Communication and Preparation for Audits
15:08 Building Relationships During Audits
18:14 The Importance of Honesty and Clarity
21:15 Managing Stress and Expectations During Audits
24:08 The Role of Technology in Modern Auditing
27:05 Final Thoughts on Effective Auditing