Episodes

  • How to take the leap from break-fix to a managed services business

    How to take the leap from break-fix to a managed services business
    Aug 10 2022
    Nick Martin is the director of Pennsylvania-based Main Street IT solutions. Since 2010, he’s been in the IT industry with his dad, and made his career in break-fix shops. Now, he’s moved completely into managed services, and it’s been a difficult but rewarding journey. In this episode of SuperPod, Nick talks about his experience of moving from a break-fix model to managed services.
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    36 mins
  • Moving away from break-fix to managed services as a solo MSP

    Moving away from break-fix to managed services as a solo MSP
    Aug 2 2022
    Rob Ellis, Founder of The Microsoft 365 Chap, often refers to himself as a one-man band. With over 24 years of experience in IT, he’s built a successful MSP business from scratch after being in the field of IT consultancy for a long time. And he’s never been happier. In this episode of SuperPod, Rob shares insights and lessons he’s learned while starting and running his solo MSP.
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    40 mins
  • Building an MSP practice on cybersecurity

    Building an MSP practice on cybersecurity
    Jul 27 2022
    Chris Noles is President of Beyond Computer Solutions. He started as a Network Engineer in 1997. Chris has more than 24 years of experience in security services. Chris works with title companies, real estate attorneys, and mortgage companies. In this episode of SuperPod, Chris talks about what it takes for MSPs to build their practice on cybersecurity.
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    24 mins
  • True MSP's journey to 100 customers

    True MSP's journey to 100 customers
    Jul 19 2022
    Neil Shaw runs England-based True MSP. He has worked in the IT industry since the mid-90s and started True MSP in 2017. And in these few short years, he and his business partner have built an MSP with 10 team members, 100 clients, and boasts of a 100% client retention rate. True MSP has reached the 1 million pounds milestone and is on track to reach 2 million pounds soon. In this episode, Neil speaks about his MSP’s journey to 100 customers and shares his lessons and insights on how to build and scale an MSP.
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    33 mins
  • How you can build an MSP you can sell

    How you can build an MSP you can sell
    Jul 12 2022
    Andrew Eardley is the Founder of Prompt PC and MSP Easy Tools. He launched Prompt PC, a Stoke-on-Trent, England-based IT support and security service provider in 1998. It was acquired earlier this year, and he launched MSP Easy Tools in 2019. It offers a package of products, especially for MSPs. In this episode of SuperPod, Andrew talks in detail about his 10-step guide that can help MSPs build and sell their business.
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    38 mins
  • How to build a security-first MSP

    How to build a security-first MSP
    Jul 5 2022
    Jonathan Sheldon is President of Boston-based FlightPath IT, which offers managed IT services for small and medium businesses in Greater Boston and beyond. FlightPath IT started in 2016 and offers everything from Cloud backups and help desk to technology consulting and IT security. In this episode of SuperPod, Jonathan talks about running a security-focused MSP, the importance of having an end goal in mind when starting out, about not just ensuring employees have a security-first mindset but also educating end-users so they take all precautions needed.
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    28 mins
  • Breaking the glass ceiling: what it's Like for a woman working in tech

    Breaking the glass ceiling: what it's Like for a woman working in tech
    Jun 27 2022
    Tracy Pound is the Founder and MD of MaximITy, which offers IT training, consultancy, and project management to companies. She's also the chair of the board of directors of CompTIA, the IT trade association. She also serves on the advisory board for Channel Futures and is also the Co-founder of Prism Solutions, an insurance brokerage. In this episode of SuperPod, Tracy talks about why the MSP and IT industry need more women founders and employees, what it takes to start and scale an MSP business, and how doing “it”, be it sales or marketing, is the best way to pick up the skill.
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    48 mins