In this episode Graham, Dan, and Frank delve into the importance of service and price transparency in managed IT services for SaaS and e-commerce businesses. They discuss how Fasthosts Proactive positions itself as a partner to its clients, ensuring clarity and security in pricing while providing tailored support to help businesses navigate their growth and avoid unexpected costs, particularly during migrations or peak operational periods.

In this episode Graham, Frank, and Gary explore the intricacies of customer onboarding and migration in IT infrastructure. They discuss the challenges customers face when transitioning from hyperscalers, emphasising the importance of personalised support, security measures, and effective communication to ensure a seamless business-as-usual environment during these changes. The conversation highlights how Fasthosts Proactive's hands-on approach and commitment to transparency set them apart in the industry.

In this episode Graham, Dan, and Gary dive into the intricacies of cost awareness in SaaS businesses, exploring the evolving pricing models, the importance of reliability versus cost, and the significance of observability in managing cloud infrastructure. They emphasise practical approaches over jargon, offering insights into storage options, database management, and the balance between functionality and cost-effectiveness in IT decision-making.

In this episode the team discusses the complexities of cost management in SaaS and e-commerce businesses, exploring how cloud infrastructure impacts expenses and the importance of architectural decisions. They also examine the cultural shifts required for companies transitioning to a managed service provider model and the need for transparency and flexibility in pricing strategies.

Graham, Gary, and Dan dive into the concept of autoscaling for IT infrastructure, exploring both its advantages and potential downsides. While highlighting the benefits, such as cost efficiency and resource optimisation, they emphasise the complexities and challenges of implementing autoscaling, including the importance of setting precise triggers, managing data consistency, and ensuring security measures, offering insights into how Fasthosts Proactive addresses these concerns for their clients.

Our team discuss their experiences working with Ecommerce businesses from start-ups to market leaders and the unexpected and potentially hazardous lessons in business continuity and scaling we’ve navigated through with our customers. For SMBs this real-world, practical advice and insight from our team is invaluable to any business transacting online.

Giant hyperscalers offer auto-scaling positioned as a business enabler so why don’t we offer it? Our team discuss the recent auto-scaling disasters in the press for SMBs and why our approach is to create a bespoke design for their end state that prepares for growth. So whether our customers suddenly need next year's platform tomorrow, or in incremental stages our solutions allow them to prepare for the future without big investment and with the confidence we can deliver that seamlessly.

CEO Simon Yeoman takes us deeper into the sustainability ethos of Fasthosts ProActive from our Tier IV data centre in Worcester. What does the future look like and how prepared are we?