SoTellUs Time

By: Trevor Howard: Business Marketing Expert
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  • Summary

  • SoTellUs Time is a podcast for business owners and entrepreneurs wanting to learn how to grow their business from the basics all the way to the advanced from the latest technics and technologies. Together the hosts of SoTellUs Time have over 40 years of marketing experience from start ups to $100,000,000 companies. They have started several successful 7 figure companies and advised thousands of companies in 19 countries generating hundreds of millions in revenue.
    SoTellUs 2018
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Economics Leadership Marketing
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Episodes
  • Missed Calls = Lost Revenue: Fix It Now

    Missed Calls = Lost Revenue: Fix It Now
    Jan 28 2025
    📞 Are Missed Calls Costing You Thousands? In today’s episode, we dive into the hidden cost of missed calls and the staggering impact they have on your business revenue, customer trust, and reputation. Learn how even a single missed call can lead to lost opportunities, dissatisfied customers, and diminished growth—and discover three proven solutions to ensure you never miss a call again. 📌 Why This Video is a Must-Watch: Discover how missed calls could be draining your revenue.Understand the stats: Did you know 62% of customers won’t call back after a missed call?Get actionable tips to handle calls more effectively with employees, answering services, and AI solutions.Learn how to calculate the true cost of missed calls to your business. Segment 1: The Cost of a Missed Call 📊 Eye-Opening Statistics $75 billion annually: That’s the estimated revenue lost by U.S. businesses due to missed calls (Zendesk).Small businesses miss up to 62% of incoming calls, leaving money on the table.67% of customers get frustrated and turn to competitors when their calls aren’t answered (Clutch). 💡 Industry-Specific Impacts In industries like legal services, one missed call could cost you a $5,000+ case.For service-based businesses, a missed call could mean losing a loyal customer worth thousands in lifetime value. 🚨 Key Insight Missing just a few calls each week can add up to thousands of dollars in lost revenue annually. Don’t let missed calls sabotage your business growth! Segment 2: Why Missed Calls Happen 1️⃣ Lack of Resources: Overwhelmed staff can’t handle high call volumes.Small businesses often lack dedicated receptionists. 2️⃣ Time-Zone Differences: Global customers may call outside your business hours, leading to unanswered inquiries. 3️⃣ Limited Staff: Many businesses rely on a single person, making it impossible to answer every call. 4️⃣ Unexpected Situations: Emergencies, sick days, or busy schedules lead to missed opportunities. Segment 3: Three Proven Solutions 1. Hire an Employee or Virtual Assistant (VA) Pros: Personalized interaction with customers.Can handle scheduling, data entry, and more. Cons: Higher costs due to salaries and benefits.Requires ongoing training and management. Pro Tip: Start small with a part-time VA to reduce costs and test the process. 2. Use a Professional Answering Service Pros: 24/7 availability ensures every call is answered.Scalable solutions for growing businesses. Cons: Costs vary based on call volume and complexity.May not handle highly specific or technical issues. Pro Tip: Choose an answering service that specializes in your industry for the best results. 3. Leverage AI-Powered Solutions Pros: AI chatbots and voice assistants offer instant, 24/7 responses.Extremely cost-effective for basic inquiries. Cons: May lack a personal touch for sensitive or complex conversations. Pro Tip: Use AI for handling FAQs or initial inquiries, and route complex calls to a live agent. Segment 4: Choosing the Right Solution for Your Business Ask Yourself These Questions: What’s my average call volume?How complex are the inquiries I receive?What’s my budget for staffing or technology? Example Scenarios: Low call volume: A virtual assistant or AI solution may be sufficient.High call volume: Consider an answering service or a combination of an answering service + AI for optimal coverage. 💼 Homework: Actionable Steps for Business Owners 1️⃣ Review Missed Calls: Check your business call logs from the past month. 2️⃣ Calculate the Cost: Multiply your missed calls by the lifetime value of a customer. 3️⃣ Implement a Solution: Choose one of the three solutions and take action this week. 🛠 Tools & Resources Mentioned in This Video Virtual Assistant platforms like Upwork and Fiverr.Top-rated answering services like Ruby Receptionists or AnswerConnect.AI-powered tools such as SoTellUs AI Receptionist for 24/7 lead management. 🚀 Why You Should Act Today Missed calls don’t just hurt your bottom line—they damage your reputation and push customers straight to your competitors. By addressing this issue with one of the solutions outlined in this video, you’ll protect your revenue, enhance customer satisfaction, and set your business up for growth. 🔔 Subscribe & Stay Updated If you found this video helpful, hit the Like button and Subscribe for more actionable business growth tips. Don’t forget to click the bell icon so you never miss an update! 💬 Join the Conversation What’s your biggest challenge with missed calls? Comment below—I’d love to hear your thoughts and share insights to help your business thrive! Keywords: missed calls, missed revenue, customer satisfaction, business growth tips, answering service, virtual assistant, AI receptionist, small business solutions, customer service, business strategies, call management tools, lost revenue recovery, call answering tips, business productivity, SoTellUs AI receptionist....
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    26 mins
  • The Future: AI Receptionist

    The Future: AI Receptionist
    Jan 21 2025

    🚀 Discover the Future of Business with AI Receptionists! 🚀

    Welcome to another episode of SoTellUs Time! Today, we’re exploring the fascinating world of artificial intelligence (AI) and how it’s transforming the way businesses interact with customers. In this episode, we’ll be diving deep into the AI receptionist—a revolutionary tool designed to enhance customer service, streamline operations, and help businesses of all sizes grow efficiently.

    If you’re a small business owner, entrepreneur, or someone interested in AI technology, this episode is a must-watch!

    🎙️ What We’ll Cover:

    1️⃣ What is an AI Receptionist?

    • Learn how AI-powered receptionists work, including voice assistants, chatbots, and automated customer interactions.
    • Understand the differences between AI receptionists and traditional virtual assistants.

    2️⃣ Why AI Receptionists Are the Future:

    • Explore the increasing demand for instant communication in customer service.
    • Discover how advancements in natural language processing (NLP) make AI interactions feel human-like.

    3️⃣ Benefits of AI Receptionists for Businesses:

    • Cost Efficiency: Save money without sacrificing quality.
    • 24/7 Availability: Serve your customers anytime, anywhere.
    • Scalability: Handle multiple inquiries simultaneously with ease.
    • Data Collection: Gather valuable customer insights to improve your business strategy.

    4️⃣ Challenges in AI Integration:

    • How to maintain a personal touch with AI-powered tools.
    • Addressing customer privacy concerns and ensuring secure interactions.
    • Training AI systems to meet your business’s unique needs.

    5️⃣ Success Stories:

    • Hear how the SoTellUs AI Receptionist has delivered incredible results for businesses, including our own!

    6️⃣ The Future of AI Receptionists:

    • Discover what’s next for AI technology and how it will continue to revolutionize customer service.
    💡 Why Watch This Episode?

    The AI receptionist isn’t just a tool for big corporations—it’s a game-changer for small businesses too! By leveraging this technology, you can reduce costs, improve efficiency, and offer unparalleled customer service.

    🔗 Whether you’re running a salon, retail store, or service-based business, there’s an AI solution waiting to help you scale. We’ll show you exactly how to make it work for you.

    📚 Homework:

    Think about your business goals and how AI technology can help you achieve them. Imagine the possibilities when your business operates with 24/7 efficiency and improved customer satisfaction.

    ✅ Don’t Forget to Subscribe!
    If you enjoyed this episode, be sure to like, comment, and subscribe to SoTellUs Time! Share your thoughts and let us know how you see AI receptionists transforming the business world.

    💻 Learn more about AI for small businesses at SoTellUs.com.

    🎧 Listen to the full episode on your favorite podcast platform:
    Apple Podcasts | Spotify | Google Podcasts

    🔔 Stay Ahead in Business: Turn on notifications so you never miss an episode filled with insights to help you grow!

    Keywords for Discoverability:
    AI receptionist, artificial intelligence in business, AI for small businesses, customer service automation, AI tools for business growth, natural language processing, business automation, SoTellUs AI receptionist, AI-powered customer service, small business success with AI, chatbot integration, voice assistants, the future of AI, SoTellUs podcast, business technology trends, AI benefits for entrepreneurs.
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    18 mins
  • Stay Connected: The Key to Business Success

    Stay Connected: The Key to Business Success
    Jan 14 2025
    In today’s fast-paced business world, maintaining consistent client communication is no longer optional—it’s essential. In this episode, we’re diving deep into why staying connected with your clients is critical for sales, loyalty, and long-term growth. Did you know that 66% of people switch companies due to poor communication? That statistic from a Project.co study highlights just how important it is to keep communication lines open and effective. 💡 Why Consistent Communication Matters Strong communication is the backbone of any successful relationship, whether it’s personal or professional. When it comes to business, communication directly impacts trust, credibility, and customer retention. Think about it: how often have you stopped dealing with a company because you felt neglected or undervalued? One of the most common mistakes businesses make is assuming that their clients will stay loyal simply because of the quality of their product or service. While quality is vital, it’s not enough. Clients need to feel connected to your brand, and communication is the key to creating that connection. Building Trust Through Communication Trust is the foundation of any relationship, and in business, it’s built through regular and transparent communication. Companies like Zappos have set the gold standard for client communication by ensuring their customers are always informed and supported. Zappos’ commitment to outstanding customer service, proactive updates, and personalized interactions has earned them a loyal following. By communicating consistently, you show your clients that you value them, that their business matters to you, and that you’re always there to support them. This trust translates into repeat sales, referrals, and glowing reviews. Staying Top of Mind In today’s competitive market, it’s crucial to stay relevant to your clients. If you’re not communicating with them, your competitors are likely stepping in to fill the void. Consistent communication ensures that your brand remains at the forefront of their minds, making it less likely for them to consider alternatives. For example, imagine you run a subscription-based service. If your clients don’t hear from you regularly, they may forget why they signed up in the first place. On the other hand, regular updates about new features, tips, and success stories keep them engaged and remind them of the value you provide. Enhancing the Client Experience Effective communication is also a proactive way to enhance the client experience. Too often, businesses only hear from clients when there’s a problem or when they want to cancel. By taking a proactive approach—such as checking in regularly or sharing updates—you can address potential issues before they arise. For example, let’s say a client is frustrated because they don’t understand how to use a new feature of your product. If you send a tutorial video or a step-by-step guide before they even have to ask, you’re not just solving a problem—you’re exceeding their expectations. 📋 Strategies for Effective Client Communication Now that we’ve established why communication is important, let’s talk about how to do it effectively. Below are proven strategies to ensure your communication efforts are impactful and efficient: 1️⃣ Personalization Generic messages are a thing of the past. Today’s clients expect personalized communication tailored to their unique needs and preferences. 1-on-1 Messages: Reach out to clients individually whenever possible. A personalized email or text can go a long way in making them feel valued.Segmented Lists: Use automation tools to segment your audience based on their interests, purchase history, or engagement level. This allows you to send targeted messages that resonate with each group. For example, if you run a fitness business, you might send different emails to clients interested in weight loss versus those focused on muscle building. 2️⃣ Consistency Across Channels Your message should be consistent across all communication channels, whether it’s email, social media, SMS, or video. Clients often interact with your brand on multiple platforms, so it’s important to ensure your messaging aligns everywhere. Additionally, remember that people have different channel preferences. Some may prefer email, while others are more responsive to text messages or social media updates. By maintaining a presence across all platforms, you increase the chances of reaching your clients where they are most active. 3️⃣ Proactive Updates Don’t wait for clients to reach out to you. Be proactive in keeping them informed about new features, products, services, or upcoming changes. This shows that you’re invested in their success and keeps them engaged with your brand. For instance, if you’re launching a new product, send a teaser email a week in advance, followed by a detailed announcement on launch day. Include tips on how ...
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    23 mins

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EDUCATIONAL •INFORMATIVE• ENTERTAINING

If you are a business owner, entrepreneur, or something thinking about starting a business you NEED to listen to this podcast. It teaches you everything from marketing, sales, tracking numbers and basically everything to run a successful SELF sustaining business.

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