🎙 Mastering Customer Service with Joanne Vandermerwe-Mahon, Founder of Profit on a Plate

In this episode of the Shine on CX Show, we’re joined by Joanne Vandermerwe-Mahon, a customer service expert and founder of Profit on a Plate. With years of experience in training businesses to deliver top-tier customer service, Joanne shares her insights on how businesses in Jersey can elevate their customer interactions and create lasting impressions.

We dive into the essential skills every customer-facing employee should have, strategies for handling difficult situations, and how smaller businesses can implement effective training without breaking the bank. If you're looking to boost your customer service game and drive profits, this episode is packed with practical advice and real-world examples to help you get there.

Tune in and discover how customer service excellence can be the key to your business success!

BOOK YOUR SEAT AT THE JCX CONFERENCE ⁠⁠https://claireboscq.com/jcx-conference/⁠⁠ -------------

CONTACT JOANNE

• ⁠https://profitonaplate.com/

• ⁠https://www.linkedin.com/in/joanne-vandermerwe-mahon-1bbabb28/
• https://www.facebook.com/joanne.profitonaplate

------------

FOLLOW CLAIRE ⁠https://claireboscq.com/podcast-shine-on-cx-show/⁠

• YouTube Subscribe: ⁠https://www.youtube.com/c/claireboscq/⁠
• LinkedIn: ⁠https://www.linkedin.com/in/claireboscq/⁠
• Facebook: ⁠https://www.facebook.com/JCXAlliance⁠
• Instagram: ⁠https://www.instagram.com/jcxalliance⁠

______