• S1E12: Adrian Swinscoe on Leading From The Edge

  • Feb 26 2021
  • Length: 1 hr and 1 min
  • Podcast

S1E12: Adrian Swinscoe on Leading From The Edge

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  • Summary

  • Are you creating your own best practices or following others in your industry? In today’s episode, Andy uncovers customer service insights with Adrian Swinscoe, customer service advisor and author. They discuss the importance of paying attention to the edges and identify the one vital ingredient to a bigQUEST: bravery to try something new and embrace the possibility of failure. For more information on the bigQUEST Framework, find us at bigQUEST.com.
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