Episodes

  • Top Tips to Help Convert Website Lookers into Hotel Bookers

    Top Tips to Help Convert Website Lookers into Hotel Bookers
    Jun 21 2024
    Hi, welcome to another of our Coffee Time Chats

    Today we focus on converting visitors to your website into booking guests

    To share their insights, tips and advice, we are joined by Savina Karaivanova of Userguest, one of our Expert Partners

    We discuss the importance of the hotel website user experience to increase conversions, the need for clear CTAs (Call to Actions), how personalizing offers and tailoring these to specific target markets can drive bookings and the critical need to streamline the booking process to maximize revenue and minimize low periods.

    Finally, Savina outlines the latest Userguest offer where Hotels can sign up for a free Website Audit

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/WaqnsZNIMFc

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    22 mins
  • Boost Tour Operator Business With Effective Revenue Management

    Boost Tour Operator Business With Effective Revenue Management
    Jun 19 2024
    Hi, welcome to another of our Coffee Time chats.

    Today we look at how hotels revenue manage tour operator business, or, more accurately, how they don’t revenue manage tour operator business.

    To bring their views and insights, we are joined by David McGloin, VP Sales for BEONx, one of our Expert Partners

    In this discussion we consider the challenges of managing Tour Operator business, from negotiating prices, to navigating the current uncertain travel landscape and the need for a more dynamic and organized approach to pricing and forecasting this business segment.

    Finally, David talks to us about the BEONx Tour Operator module

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/0z4hcd-4G8Q

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    28 mins
  • Decision Intelligence: Rocco Forte Hotels & HotelIQ Case Study

    Decision Intelligence: Rocco Forte Hotels & HotelIQ Case Study
    Jun 7 2024
    Hi, welcome to another case study discussion.

    Today we focus on the challenges and rewards of a decision intelligence tool and it’s
    value to a hotel commercial operation.

    To bring their views and insights, we are joined by:

    • Firas Moolla of HotelIQ
    • Amy Stevens of Rocco Forte Hotels
    Amy takes us through her journey, outlining the initial objectives and goals she was trying to achieve after joining Rocco Forte. We explore how she reached the conclusion a decision intelligence tool was the way to go. We hear what has transpired since introducing the technology and what gains have been made. Finally we look at the value derived and any additional positive, but not originally expected, outcomes

    Really hope you enjoy the conversation.

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/sitYyI374n0

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    45 mins
  • How to Increase Visibility and Direct Revenue: Key Trends & Strategies

    How to Increase Visibility and Direct Revenue: Key Trends & Strategies
    May 31 2024
    Hi, welcome to another Expert Insights discussion

    Today we explore how connected marketing & revenue strategies are a powerful ecommerce combination, leveraging the hotels direct channel to drive direct bookings.

    We dig into how powering up your hotel website and booking engine, aligning marketing efforts with revenue priorities and automating these strategies can truly increase conversion.

    Finally looking at the value of consumer engagement and personalisation through better matched offerings.

    To share their insights and bring this topic to life are:

    • Cristina Blaj, consultant and Brand Ambassdor for Userguest, one of our Expert Partners, and CEO of Open Revenue Consulting.
    • Sam Weston, Marketing Director for 80 Days
    All of these thoughts and views are supported by 80 Days Hotel Marketing Trends report which highlights 11 key findings and Userguests RevMarketing Certification Course which is focused on higher conversions from your direct channel.

    Click here to access the free 80 Days Report

    Click here to enrol for free on the RevMarketing Certification Course

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/mbobXO6xi8Q
    (To help your viewing the video is broken down into chapters.)

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    58 mins
  • Talent Trends Study: A Future Hotel Workforce Crisis?

    Talent Trends Study: A Future Hotel Workforce Crisis?
    May 30 2024
    Hi, welcome to another Coffee Time Chat

    Today we focus on the challenges of hotel staffing and the ongoing crisis the industry faces, not only today but, more worryingly the trends for the future.

    And this is where our guests Bill Scanlon and Lorraine Sileo step in to talk us through the recent Talent Study from Strategic Solution Partners, one of our Expert Partners

    Strategic Solution Partners started the Talent Trends Study in 2019, since then it has continually highlighted the workforce challenges - many of which still haven’t been addressed effectively by the industry.

    Fewer people are entering hospitality and more are retiring earlier. For those working in the industry, they want quality of life and flexibility. The labor shortage is felt at all levels but most severely on property.

    In this discussion we touch on a number of wide ranging topics, whilst focusing in around the foreboding trends, challenges for education institutions and how much responsibility actually lies at the door of the industry itself.

    Here is a link to access the Talent Trend Study

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/kTFSR3I4c2Y

    To help your viewing the video is broken down into chapters.

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    49 mins
  • Euro 2024 Demand Impact and What Regional Hotels Can Do?

    Euro 2024 Demand Impact and What Regional Hotels Can Do?
    May 29 2024
    Hi, welcome to another Expert Insights discussion

    With Euro 2024 not far away, we wanted to look at how this tournament has influenced the hotel Sector in the key host cities and how this tournament compares to other major events such as the Olympics or Pop concerts.

    But we also wanted to dig a bit deeper and see if the match location, date of the match and the opponents, have influenced demand and pricing.

    We also explore what the regional hotels could be doing to pick up business which has been displaced due to the tournament.

    To guide us through the numbers and provide their insights, we are joined again by:
    Viet Meier of berner+becker, one of our Expert Partners

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/N6XZhC6vqQQ

    To help your viewing the video is broken down into chapters.

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    30 mins
  • Chatlyn “Who Are We”: In Conversation with Nicolas Vorsteher

    Chatlyn “Who Are We”: In Conversation with Nicolas Vorsteher
    May 24 2024
    We are delighted to welcome Chatlyn as an Expert Partner

    Through this “Who Are We” interview you will hear from Nicolas Vorsteher, the founder of Chatlyn, about their solution, geographical focus, typical client profile and the backstory to their formation.

    We hear his views on how an efficient modern communication approach can positively impact bookings but also emphasises this is one part of the revenue equation – stressing that if your guests are happy they will also spend more with you when on property.

    Finally, Nicolas outlines a real customer example where the reality was very different to the hotel’s original perception.

    Really hope you enjoy the conversation

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/G5mgwjhL6Ds

    To help your viewing the video is broken down into chapters.

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    34 mins
  • Net Revenue: A Possibility But Not Without a Major Shift in Mindset

    Net Revenue: A Possibility But Not Without a Major Shift in Mindset
    May 23 2024
    We follow upon our video from yesterday looking at whether Net Revenue is a challenge to embrace of just another pipedream for hoteliers.

    In today’s video we are joined again by Vassilis Syropoulos , Founder and CEO of Juyo Analytics, one of our Expert Partners

    As with our videos last week looking at Total Revenue Management, in this discussion we ask for his thoughts on Net Revenue and some of the points made by Karin, Amrita and Jens insights

    We ask what his opinion is on the adoption of net revenue across the hotel industry. We discuss the complexities faced when trying to embrace net revenue and we touch on the evolution of the commercial role, where the finance team fits in and the emerging role of chief intelligence officer.

    NB: Juyo Analytics are one of our Expert Partners

    Really hope you enjoy the conversation.

    👀 If you would like to watch the video of our discussion
    Here is the YouTube link: https://youtu.be/rct54iL39xk

    To help your viewing the video is broken down into chapters.

    🗣 Feel free to drop us a line with any questions or comments.

    We’re always interested to hear from you and happy to follow up with our guests on any questions.

    We are also keen to hear of topics you might like discussed and guests you would like to hear from.

    You can reach us at: insights@revenue-hub.com

    👣 HOW TO FOLLOW US

    LinkedIn: https://www.linkedin.com/company/revenue-hub
    Facebook: https://www.facebook.com/revenuehub/
    Twitter: https://twitter.com/revenue_hub
    YouTube: Subscribe Link
    Show more Show less
    18 mins