Summary

In this episode of The Growth System, Colin and Chris delve into the complexities of sales targets within the B2B landscape. They explore the purpose of sales targets, the process of setting them, and the often arbitrary nature of these targets. The conversation highlights the negative impact of sales targets on performance, the short-term focus they create, and the bad behaviours they can encourage among sales teams. Additionally, they discuss the relationship between sales targets and compensation plans, emphasising the need for a more holistic approach to sales performance measurement. In this conversation, Colin and Chris explore the complexities of sales targets, emphasising the need for a systematic approach to goal setting. They discuss the pitfalls of a revenue-focused mindset, the importance of customer success, and the detrimental effects of aggressive sales tactics on employee well-being and customer relationships. The dialogue culminates in a call for a more holistic view of performance metrics, advocating for a shift from traditional sales targets to a focus on systematic processes that drive sustainable growth.

Takeaways

• Sales targets are often arbitrary and not based on reality.
• The process of setting sales targets is typically reverse engineered from desired outcomes.
• Sales targets can create a short-term focus that hampers long-term growth.
• Sales targets may lead to bad behaviors among salespeople, such as discounting.
• There is a disconnect between sales targets and actual market conditions.
• Sales targets are entrenched in the culture of B2B sales but may need reevaluation.
• Compensation plans should align with long-term goals rather than just hitting targets.
• Sales targets can negatively impact profitability and brand reputation.
• Sales teams often focus on net new logos at the expense of existing accounts.
• A systems thinking approach is necessary for effective sales target setting. Revenue focus can overshadow the importance of customer success.
• Sales targets often neglect the full spectrum of revenue sources.
• A systematic view of sales targets can reveal underlying issues.
• Aggressive sales tactics can lead to employee burnout and turnover.
• Longer sales cycles require different approaches to goal setting.
• Customer satisfaction improves when aggressive targets are removed.
• Sales targets should align with the overall business strategy.
• Setting process-focused goals can drive better outcomes.
• Understanding the history of sales targets can inform better practices.
• A holistic view of performance metrics is essential for growth.

Chapters

00:00 Introduction to Sales Targets and Systems Thinking

03:03 The Purpose and Nature of Sales Targets

06:09 The Process of Setting Sales Targets

08:50 The Arbitrary Nature of Sales Targets

12:12 The Impact of Sales Targets on Sales Performance

14:55 Short-Term Focus and Its Consequences

18:01 Sales Targets and Bad Behaviors

21:10 The Relationship Between Sales Targets and Compensation Plans

23:49 Conclusion and Future Considerations

30:05 The Revenue Focus Dilemma

33:05 Systems Thinking in Sales Targets

40:59 Rethinking Sales Targets

49:54 The Case for Systematic Goal Setting