Episodes

  • Succession Planning in Corporate India: Successes & Failures

    Succession Planning in Corporate India: Successes & Failures
    Aug 21 2024
    In this informative episode of Reputation Matters, host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the complex world of succession planning in corporate India. They explore two fascinating case studies: Infosys and Axis Bank, both of which faced significant challenges during their succession planning processes. Learn about the intricate dynamics, the role of the board, and the lessons that can be drawn from these high-profile transitions. This episode is a must-listen for anyone interested in corporate governance and organizational leadership.
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    35 mins
  • Family Business Battles

    Family Business Battles
    Aug 1 2024
    #reputationmatters #reputationmanagement #communication In this insightful episode of "Reputation Matters," host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the intricate dynamics of corporate battles within family-owned businesses. They delve into how these feuds impact corporate reputation, particularly focusing on the recent amicable split within the Godrej group and contrasting it with more contentious family disputes like those of Bajaj and Birla. Tune in to learn valuable lessons on managing corporate reputation, controlling narratives, and the broader implications for stakeholders. 00:00 Introduction 00:57 The Importance of Family-Owned Businesses 02:23 Case Study: The Godrej Group Split 04:38 Handling Family Feuds in Public 06:54 Lessons from the Godrej Settlement 09:47 Case Study: The Bajaj and Birla Feuds 12:41 Managing Public Narratives 15:25 Key Takeaways for Business Families 19:56 Conclusion and Final Thoughts
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    21 mins
  • Unexpected Tech Crises: Kotak Mahindra Bank & Tata Motors

    Unexpected Tech Crises: Kotak Mahindra Bank & Tata Motors
    Jul 25 2024
    #reputationmatters #crisis In this episode of Reputation Matters, host Anupam Gupta and guest Mitu Samarnath Jha, founder of Eminence Consulting, dive into how companies handle technology-led crises and maintain their reputation. They explore two key case studies - Kotak Mahindra Bank and Tata Motors - analyzing how these companies faced challenges, responded to crises, and emerged stronger. The discussion highlights the importance of research, timely action, communication, and engagement in reputation management. Learn valuable insights and strategies from real-world examples in the banking and automobile sectors. 00:00 Introduction 00:34 Technology-Led Crises in Companies 01:46 Case Study: Kotak Mahindra Bank 04:01 Kotak's Response to RBI's Actions 07:57 Case Study: Tata Motors 11:40 Tata Motors' Journey and EV Success 15:22 Key Learnings and Conclusion
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    18 mins
  • Employee Matters

    Employee Matters
    Jul 10 2024
    In this episode of Reputation Matters, we discuss the critical role of employees in corporate reputation management. Host Anupam Gupta speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about two significant case studies: the 2023 TCS whistleblower scandal and the infamous Cobra Post sting operation on major Indian banks. Learn how these organizations responded to internal crises, the actions they took to manage reputational damage, and the key lessons for businesses in maintaining trust and integrity.
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    23 mins
  • Existential Crises ft. Zomato & Maggi

    Existential Crises ft. Zomato & Maggi
    Jun 26 2024
    In this episode of Reputation Matters, we dive into how companies handle existential crises related to their core products or services. Host Anupam speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about incidents that tested the resilience and response strategies of brands. They focus on the reputational challenges faced by Zomato and Maggi. The episode highlights the importance of listening, the role of spokespeople, and the four C's framework for a successful comeback.
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    21 mins
  • Leaders in the Spotlight ft. Raymond & Microsoft

    Leaders in the Spotlight ft. Raymond & Microsoft
    Jun 12 2024
    In this episode of 'Reputation Matters,' we delve into how companies manage crises and the impact of #leadership conduct on #corporate #reputation. Host Anupam interviews Mitu Samarnath Jha, founder of Eminence Strategy Consulting, on the Ripple Effect of Leadership Conduct on Corporate Reputation. They discuss the cases of Raymond's Gautam Singhania and Microsoft's Satya Nadella. The episode explores the personal and professional dimensions that influence organizational reputation, the role of key stakeholders, and key learnings for leaders in today's digital age.
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    21 mins