WHAT IS THE EPISODE ABOUT?

In the episode we talk about the company’s approach to customer acquisition and retention. Jozef and Sascha highlight the importance of process mapping and lean solutions to tailor their services to each unique customer. This method ensures that they meet specific needs without additional costs, fostering strong customer relationships. We also touch on the challenges and strategies involved in global expansion, particularly in regions with different cultural and operational dynamics, such as Europe compared to places like Mexico.

We also talk about the role of Fastenal's platform, Fastenal 360, in providing actionable insights and facilitating efficient inventory management. Fastenal is a company that focuses on serving customers fast and enabling them to focus on what they are good at. They have a unique business model and operating model that allows them to be close to their customers while being vertically integrated.

Sustainability and circularity are significant aspects of Fastenal’s business model. Joe shares examples of how they have reduced waste and improved efficiency through premium product offerings and recycling initiatives. These efforts align with broader ESG commitments and demonstrate the company’s dedication to environmental responsibility. By focusing on high-quality, durable products and right-to-repair principles, Fastenal not only meets customer needs but also contributes positively to sustainability goals.

The episode ends with a reflection on Fastenal’s culture, emphasizing ambition, innovation, integrity, and teamwork as core values. These principles drive the company’s success and ensure a dynamic, forward-thinking workforce. Joe and Sascha express optimism about the future, aiming to continue expanding and taking market share by staying true to their values and leveraging their unique business model.

All links to Jozef and

Jozef: https://www.linkedin.com/in/jozef-gallot-5a50945b/

Sascha: https://www.linkedin.com/in/sascha-andre-lenzbauer-ferriman-50153a180/

Fastenal: https://fastenal.eu/

Alle Links zu Alex, David, Peter und McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

Der Podcast wird produziert von: https://www.lehnertmedia.com

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All links to Alex, David, Peter and McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

The podcast is produced by: https://www.lehnertmedia.com

WORUM GEHT ES IN DER EPISODE?

In der Episode sprechen wir über die Omni-Channel-Strategie von Fielmann. Stefan erklärt, wie das Unternehmen digitale und stationäre Vertriebskanäle verknüpft, um den Kunden ein nahtloses Einkaufserlebnis zu bieten. Besonders hervorzuheben ist die Nutzung von Künstlicher Intelligenz, um Prozesse wie die Zentrierung von Brillengläsern zu verbessern und dadurch eine hohe Qualität zu gewährleisten.

Außerdem sprechen wir über die Expansion von Fielmann in internationale Märkte, insbesondere in die USA. Hier trifft das Unternehmen auf unterschiedliche regulatorische Bedingungen und Marktgegebenheiten. Stefan erläutert, wie Fielmann seine Philosophie und Kundenorientierung in diesen neuen Märkten umsetzt und welche Strategien das Unternehmen verfolgt, um erfolgreich zu sein.

Stefan geht auch auf die Herausforderungen und Chancen ein, die sich durch technologische Innovationen wie Smart Glasses und sich selbst anpassende Brillengläser ergeben. Fielmann Ventures, eine Tochtergesellschaft, beschäftigt sich gezielt mit disruptiven Technologien und neuen Geschäftsmodellen, um das Unternehmen zukunftssicher zu machen.

Abschließend betont Stefan die Bedeutung von Kommunikation und Zusammenarbeit innerhalb des Unternehmens, um den digitalen Wandel erfolgreich zu gestalten. Er spricht über verschiedene Initiativen, die Fielmann ergreift, um seine Mitarbeiter in diesen Prozess einzubinden und die Unternehmenskultur zu stärken.

Alle Links zu Stefan und Fielmann:

Stefan: https://www.linkedin.com/in/wolk/

Fielmann: https://www.fielmann.de/

Alle Links zu Alex, David, Peter und McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

Der Podcast wird produziert von: https://www.lehnertmedia.com

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All links to Alex, David, Peter and McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

The podcast is produced by: https://www.lehnertmedia.com

WHAT IS THE EPISODE ABOUT?

The episode covers various topics related to logistics and innovation within the company, including trend radar, thematic innovation islands, reuse and refurb initiatives, the McDonald's principle in managing innovation, and the significance of working in logistics. The innovation centers in Chicago, Cologne, Singapore, and Dubai are highlighted as key platforms for collaboration and discussion.

Stefan explains that these centers are not research and development hubs but rather places where customers, technology providers, and operations teams come together to solve customer problems. He emphasizes the importance of a structured innovation process, starting with thought leadership and research, moving through customer engagement and proof of concepts, and ultimately scaling successful innovations. Examples like exoskeletons for worker safety and robotics for warehouse operations illustrate the practical challenges and successes in implementing these technologies.

We also talk about the importance of managing innovation in a structured way, using metrics and a stage-gate process to move ideas through the funnel. Stefan mentions that while failure is a part of the innovation process, it is important to learn from these experiences and keep pushing forward. He notes that DHL is making progress in this area, although there is always room for improvement. The structured approach helps in managing the complexity and ensuring that innovations are scalable and practical in real-world operations.

Finally, Stefan talks about the future of last-mile delivery, emphasizing the importance of electrification, data-driven on-demand delivery services, and the potential for drones and robotics. He shares his personal passion for logistics, noting that it connects to every industry and offers endless opportunities for innovation and improvement. He concludes by reflecting on the satisfaction of delivering happiness to customers and the pride he takes in DHL's role in global trade.

All links to Stefan Fühner and DHL:

Stefan: https://www.linkedin.com/in/stefan-fuehner-a42b46142/

DHL: https://www.dhl.com/de-de/home.html

Alle Links zu Alex, David, Peter und McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

Der Podcast wird produziert von: https://www.lehnertmedia.com

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All links to Alex, David, Peter and McFadyen Digital:

Alex: https://www.linkedin.com/in/alex-pesjak-business-ecosystems/

David: https://www.linkedin.com/in/daviddetjen/

Peter: https://www.linkedin.com/in/peter-c-evans-phd-217b8/

McFadyen Digital: https://mcfadyen.com

The podcast is produced by: https://www.lehnertmedia.com