Phoenixed: Inside Canada’s payroll disaster

By: Global Payroll Association
  • Summary

  • A new investigative podcast that dives deep into the Canadian government’s botched payroll transformation project — a $3 billion problem that still hasn’t been resolved.
    Copyright 2024 All rights reserved.
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Episodes
  • Episode 6: From the Ashes
    May 14 2024

    Almost eight years after the launch of its problem-plagued Phoenix pay system, the Canadian government announced some good news: it has been testing a new HR and pay platform with promising early results. Implementing the proposed Dayforce system would require simplifying pay rules and doing more testing. But as the government prepares for a years-long transition, public servants want to know: When will their pay issues be resolved? And who will be held responsible for the Phoenix disaster?

    Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

    To find out more, visit our website: click here

    Time Stamps

    (00:00) The 8th anniversary (05:32) Dayforce SaaS (07:19) Karen Hogan - Auditor general (11:06) Learning the lessons of Phoenix (14:01) An incremental transition (16:08) Justine Janssen - Dayforce (22:16) Avoiding customisation (26:08) Graham Jenkins

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    31 mins
  • Episode 5: The Fallout
    May 7 2024

    Following the launch of the Phoenix pay system, the Canadian government’s troubled payroll transformation became a major news story. In a scathing report, an auditor called the project “an incomprehensible failure.” Phoenix was a political football as the Conservatives and the Liberals shifted the blame for growing complaints from public servants. Who should be held responsible for Phoenix’s problems?

    Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

    To find out more, visit our website: click here

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    29 mins
  • Episode 4: I Got Phoenixed
    Apr 30 2024

    The Canadian government's botched payroll transformation has not only cost workers their pay, but also job opportunities, marriages and houses. The Phoenix pay system’s issues even played a role in a death. Three former federal workers share their stories of being underpaid or overpaid thousands of dollars, recounting the frustration and financial uncertainty that ensued.

    Phoenixed: Inside Canada’s Payroll Disaster is produced by the Global Payroll Association and Storythings.

    To find out more, visit our website: click here

    Time Stamps

    (00.00) Jennifer Carr

    (05:58) The credit card game

    (08:54) Blair Winger

    (12:27) Colin Cameron

    (16:04) Deciphering a Phoenix paystub

    (19:00) The death of Linda Deschâtelets

    (20:08) Canada Revenue Agency statement

    (22:00) Phoenix boils over…

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    24 mins

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