"I'm losing my mind here. My coworker's constant pen-clicking is driving me up the wall. I've asked them to stop, but they say it helps them focus. I'm this close to snapping and shoving that pen somewhere unpleasant. How can I keep my cool and get some peace?" This episode's question comes from Dermot in Northern Ireland.

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"I suspect one of my team members is dealing with substance abuse issues. Their work is suffering, but they haven't disclosed any personal problems. What's my responsibility here, both as a manager and as a human being?" This episode's question comes from Mairead in Dublin.

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"I never thought I'd say this, but our office gossip queen might be our secret weapon. I've always seen Sara's chatter as a distraction, but last month, her "grapevine" caught wind of a competitor's move before our official channels did. It gave us a crucial head start. Now I'm realizing that informal networks might be as valuable as our formal ones. How can I ethically harness this power of informal communication without encouraging unprofessional behaviour?" This episode's question comes from Sophie in London.

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Connect with each of us on Linkedin (Tracy and Belinda).