In this episode, Chase Niceley and Misty Lakes discuss the importance of communication and understanding personality differences in both personal and professional settings. Misty shares her journey as a life and business coach, emphasizing the need for women to find peace in their lives and workplaces. They explore the significance of self-awareness, grace, and the role of faith in navigating conflicts and building relationships. The conversation highlights the value of dual perspectives and the necessity of open-minded communication in fostering understanding and collaboration among diverse individuals.

In this conversation, Chase Niceley interviews Susan Phillips, an HR professional with 11 years of experience. They discuss various aspects of HR, including the role of a solo practitioner, the importance of HR as a thought partner to senior leadership, and the challenges of navigating conflicting values and dealing with difficult situations.

Gill Brabner, owner of Resound Training and Development, discusses the importance of scenario-based training in learning and development. She explains how her firm uses professional actors to create immersive scenarios that engage participants and allow them to practice important HR conversations. The goal is to equip managers with the skills to intervene early and prevent issues from escalating. Gill also introduces the ECA model (empathy, care, action) for having employee conversations, emphasizing the importance of understanding and taking action. She highlights the value of maintaining perspective and seeking common ground in challenging situations.