In this episode of the On The Ramp podcast, we sit down with Scott Boyd from Boyd's Motor Engineering. Scott discusses his journey from a small-town car enthusiast in Biggar to becoming a successful business owner. He shares his early experiences working in local garages, completing an apprenticeship, and eventually transitioning to self-employment. Scott delves into the pivotal moments that shaped his career, navigating the challenges of his first jobs, and the critical decision to start his own business. He candidly discusses the financial struggles, long hours, and the steep learning curve involved in establishing Boyd's Motor Engineering. Scott's story provides valuable insights for anyone looking to start their own business or overcome obstacles in their career. Tune in for a detailed and insightful conversation on the On The Ramp podcast.
00:00 Intro 05:00 Starting an apprenticeship 09:30 Trying something different 12:20 Starting on my own 20:00 Business mistakes 24:00 Losing my unit and getting a job 28:00 Starting again 35:30 Moving to a bigger unit 47:00 Disaster strikes 58:00 Getting away from work 1:00:40 Leaving the trade 1:03:40 Finding a passion for diagnostics 1:13:45 Business improvements 1:21:25 GMS and business training 1:25:00 Utilising data to make decisions 1:27:30 Achieving success 1:29:50 The Blend 1:32:00 Whats next?

https://www.ontheramp.co.uk/2024/06/26/apprentice-to-entrepreneur-scott-boyds-journey-in-the-automotive-industry/

⁠https://beacons.ai/ontheramp

Join hosts Alex Lindley, Ryan O'Donnell, and Nathan Taylor as they dive into essential marketing strategies to build a strong brand. Whether you're a seasoned business owner or just starting out, this episode is packed with valuable insights and practical tips.

Walsall Wood Links - https://linktr.ee/walsallwoodtyre

Lindleys Autocentres Links - https://linktr.ee/lindleysautocentres⁠https://beacons.ai/ontheramp

https://www.ontheramp.co.uk/2024/06/15/marketing-fundamentals-the-basics-of-building-a-strong-brand/

⁠https://beacons.ai/ontheramp

In today's fast-paced business environment, understanding and exceeding customer expectations can set a company apart from its competitors. The latest Chew The Fat episode of the podcast hosted by Alex, Leo, and Tim, delved into this topic, exploring strategies to enhance customer value without incurring significant costs.

00:00 - Introduction 00:37 - Psychological Moonshots 03:18 - Reducing Customer Anxiety 04:30 - Quick Wins 06:50 - Adding Automation 08:30 - Online Authorisation 10:10 - Meet & Greet 12:00 - Customer Preferences 13:00 - Gifts 14:40 - The Fundamentals 16:00 - The Peak and The End 18:05 - The Power of Surveys 19:25 - Online Booking 21:00 - Pre-Authorisation 24:00 - Status Updates 26:00 - Service Advisor Traits 28:00 - Tech to Advisor Ratio 29:00 - Over-communicate 30:30 - Summary

Enhancing customer value does not always require significant financial investment. By focusing on communication, transparency, and personalised service, businesses can reduce customer anxiety and improve satisfaction. Implementing low-cost, high-value changes, such as those discussed in this episode, can create a competitive edge and foster lasting customer loyalty. As demonstrated in the conversation between Alex, Leo, and Tim, sometimes the smallest changes can have the most significant impact.

https://www.ontheramp.co.uk/2024/06/03/chewing-the-fat-on-customer-expectations-adding-value-without-breaking-the-bank/

https://beacons.ai/ontheramp