In this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Maria and her work:

https://www.linkedin.com/in/mariajross/

www.red-slice.com

www.TheEmpathyDilemma.com

• Empathy is essential for organizational performance and culture.
• Making a business case for empathy can drive engagement and retention.
• Empathy in healthcare can significantly improve patient experiences.
• Dynamic teams enhance the human experience in healthcare settings.
• Culture and brand strategy are interconnected and vital for success.

In this conversation, Matt Poepsel discusses the evolution of leadership in the workplace, emphasizing the need for a selfless model of leadership that prioritizes empathy, compassion, and purpose. He reflects on personal experiences that shaped his understanding of these concepts and highlights the importance of knowledge transfer between generations in the workforce. The discussion also touches on the intersection of work and life, the need for rehumanizing work, and the role of reverse mentoring in fostering understanding across different age groups. Ultimately, the conversation advocates for a more human-centered approach to leadership and organizational culture.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn:
https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Matt is a Author, Podcast Host and Professor and you can learn more about him below:
https://www.linkedin.com/in/mattpoepsel/
http://mattpoepsel.com

Key Takeaways:

- Leadership is evolving towards a selfless model.
- Empathy and compassion can coexist with profitability.
- Organizations can serve their communities while being profitable.
- Personal reflection is crucial for understanding one's purpose.
- Work-life integration is becoming increasingly important.

In this heartfelt conversation, Todd Irwin shares his profound journey through cancer, highlighting the importance of love, support, and connection. He recounts the challenges he faced during his diagnosis and treatment, the pivotal role of his wife as a caregiver, and the unexpected bond he formed with his stem cell donor, Glenn. Their stories intertwine, revealing how personal loss can lead to acts of love that save lives. Todd emphasizes the lessons learned through adversity, the significance of hope, and the transformative power of human connection.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Todd's Contact Info: toddmarieirwin@gmail.com

Todd’s Book: https://www.iuniverse.com/en/bookstore/bookdetails/846654-i-lived-because-i-was-loved

• Todd's journey through cancer was marked by love and support.
• The importance of caregivers in the healing process cannot be overstated.
• Hope can come from unexpected places and people.
• Personal loss can lead to profound acts of love.
• The journey of cancer changes one's perspective on life.

In this conversation, Michael Goldberg discusses the importance of creating meaningful moments in healthcare, the challenges of leadership in a rapidly changing environment, and the need for innovative approaches to employee engagement and patient care. He emphasizes the generational dynamics at play in the workforce and reflects on impactful moments that have shaped his perspective on leadership and care. The conversation concludes with a hopeful outlook on the future of healthcare, driven by dedicated individuals and innovative solutions.

Additional Resources:

www.mo-mentsofexperience.com](http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Founder and CEO at Walkalongside Leader
https://walkalongsideleader.com/

https://humanistics.us/
https://www.counslr.com/
https://www.linkedin.com/in/michaelhgoldberg/

Key Takeaways:

- Moments and memories are crucial in every interaction.
- Creating good memories is essential in healthcare.
- Leadership should focus on authentic connections.
- Healthcare faces a significant retention problem, not just a shortage.
- Generational shifts require innovative leadership strategies.

In this conversation, Tiffany Gibson, a nurse and coach, discusses the importance of emotional intelligence in nursing and the challenges of changing the culture within the healthcare system. She emphasizes the need for human connection, understanding burnout, and the significance of self-awareness in providing compassionate care. The discussion also touches on the art of emotional intelligence and the necessity for a supportive environment in nursing. Tiffany shares her personal journey and insights on how to inspire purpose and make a meaningful impact in healthcare.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Follow Tiffany Gibson on LinkedIn: https://www.linkedin.com/in/tiffanyegibson/

https://newnurse-academy.com/

• Emotional intelligence is crucial for nurses to show up authentically.
• Changing the culture of nursing requires a collective mindset shift.
• Human connection significantly impacts patient care and outcomes.
• Burnout is a systemic issue that needs addressing at the individual level.
• Self-awareness is key to managing stress and preventing burnout.
• The art of nursing combines science with compassion and connection.
• Creating a supportive environment is essential for nurse well-being.
• Predictive solutions can help identify burnout before it escalates.
• Work-life harmony is more important than work-life balance.
• Intentionality in daily actions can lead to greater fulfillment in nursing.

In this conversation, Geoffrey Smith and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change. They discuss the impact of small moments of joy, the role of compassion, and the necessity of building supportive networks to foster collaboration among healthcare professionals. The conversation highlights the Healthcare Reinvention Collaborative as a platform for connecting purpose-driven individuals to collectively address the challenges in the healthcare system.

Additional Resources:

www.mo-mentsofexperience.com/
https://www.linkedin.com/company/peopleforward-network/
https://peopleforwardnetwork.com/

Co-Founder- Healthcare Reinvention Collaborative
https://www.linkedin.com/in/wisewoman1/
https://www.healthcarereinvention.com/

Key Takeaways:

- Denise Wiseman is a ruckus maker for change in healthcare.
- Healthcare should be human-focused, considering all stakeholders.
- Action and joy are essential in transforming healthcare.
- Small moments of joy can have a significant impact.
- Compassion is crucial for both caregivers and patients.
- We need to simplify the healthcare system for better navigation.
- Building a supportive network is vital for healthcare professionals.
- People-first leadership leads to better outcomes in healthcare.
- Illuminating positive actions can inspire others to join the cause.
- The Healthcare Reinvention Collaborative connects purpose-driven individuals.

In this engaging conversation, Maiysha Clairborne shares her unique journey as a physician who embraces integrative medicine and neuro-linguistic programming. She discusses the importance of effective communication, understanding cognitive filters, and the need for trauma-informed leadership in healthcare. The dialogue emphasizes the significance of finding purpose through joy and the moments that shape our career paths, ultimately highlighting the interconnectedness of personal growth and professional impact.

Additional Resources:

http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Follow Dr. Maiysha Clairborne on LinkedIn: www.linkedin.com/in/drmaiysha
Subscribe to Dr. Maiysha Clairborne on YouTube: http://www.youtube.com/drmaiysha
https://www.mindremappingacademy.com/

Key Takeaways:

- Dr. Maiysha Clairborne emphasizes the importance of being a mom first in her life.
- She has always had an out-of-the-box mindset as a physician.
- Integrative medicine has been a significant part of her career from the beginning.
- Effective communication is crucial for creating meaningful interactions in the workplace.
- People often know what to do but struggle with how to do it.
- Cognitive filters affect how we perceive and respond to communication.
- Trauma-informed leadership can de-escalate tense situations in organizations.
- Finding purpose often comes from following moments of joy.
- Career transitions can lead to greater impact on a larger scale.
- We are always on our purpose path, even if we don't realize it at the time.

In this episode Geoff and ER doctor and author Dr. Tamara Beckford discuss one of healthcare’s toughest challenges: burnout. With over 15 years in high-pressure emergency medicine, Dr. Beckford shares how balancing the science of treatment with the art of true human connection can revive purpose for both doctors and patients.

Dr. Tamara Beckford is a board-certified emergency medicine physician, best-selling author, speaker, and CEO of UR Caring Docs. She helps high-achieving women overcome burnout and restore peace, joy, and meaning to their lives.

Additional Resources:

www.mo-mentsofexperience.com
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Connect with Dr. Beckford on LinkedIn

Key Takeaways:

• Understanding Burnout’s Gradual Impact: Burnout develops subtly and gradually; by the time it’s noticeable, it has often deeply impacted one’s personal and professional life.
• The Art and Science of Medicine: Medicine requires balancing analytical and human aspects. Healing goes beyond physical symptoms, often involving connection and understanding.
• Patient-Centric Compassion: Effective patient care involves both medical knowledge and the ability to truly listen, which can lead to better outcomes and reduce the need for repeat visits.