Welcome to Own Your Commerce Podcast! In this engaging episode, our host, Jay Myers, the Co-Founder of Bold Commerce, sits down with a true industry veteran, Maier Bianchi, Founder of Bemeir, an ecommerce solutions agency with over 20 years of experience in the retail, ecommerce, and technology sectors. Maier's career spans an impressive range of roles and departments, from IT management to sales, customer service to software development, making him a true jack-of-all-trades in the world of ecommerce.

With a diverse background that includes working with various verticals such as fashion, health and beauty, automotive, and cannabis, Maier's insights are incredibly valuable for business owners and entrepreneurs at all stages of their journey.

In this episode, Jay and Maier delve deep into the world of ecommerce and technology. They explore the challenges and opportunities within the industry, the importance of empathy-driven commerce, and how businesses can grow sales through customer relationship optimization practices, mobile channels, and effective feedback collection methods. Maier shares his favorite tools, tips, and advice for entrepreneurs looking to thrive in the ever-evolving world of ecommerce.

Some of the topics we discuss are:

• Maier Bianchi's Diverse Journey: Maier shares his remarkable career journey, which spans over 20 years and includes roles in various aspects of the retail and ecommerce world, from inventory management to software development. His diverse background provides unique insights into the industry.
• The Significance of Empathy-Driven Commerce: Maier discusses his philosophy of "Empathy-Driven Commerce" and how understanding and connecting with customers and various perspectives is crucial for business success.
• Tips for eCommerce Growth: Both Jay and Maier offer practical advice for ecommerce businesses, focusing on Customer Relationship Optimization (CRO) practices, the importance of mobile channels, and effective feedback collection methods. They emphasize the value of resilience and building a strong support network for business owners.