Explore the world of payment processing in our engaging conversation with Dustin Magaziner, CEO of PayBright. From his beginnings as a college entrepreneur to leading a successful company, Dustin shares invaluable insights into what sets PayBright apart in the increasingly competitive payments landscape. We discuss the vital role of independent sales agents (ISOs) in the industry, unpacking their challenges and the changing dynamics driven by technology.

Dustin delves into PayBright's commitment to ethical practices and superior support for their partners. He explains how understanding technology is crucial for agents to thrive and how embracing innovations can lead to future success. The conversation also touches on the potential of AI to transform operations and improve customer service quality in the payments sector.

Whether you’re an aspiring agent, a seasoned executive, or simply curious about the payments industry, this episode offers a rich perspective on navigating its complexities. Join us in understanding how to elevate your approach and stay ahead in your career!

In the latest episode of Leaders in Payments, Greg Myers speaks with John Minutaglio, CTO of Payarc, about the role of artificial intelligence in payments. Payarc, a rapidly growing payment processor, has built a reputation for providing high-touch service to merchants and agents. Their focus has always been on fostering strong relationships, and AI is now playing a crucial role in enhancing that experience.

John explains that Payarc’s AI strategy is centered on augmenting human interactions rather than replacing them. Their AI framework, called PI, assists customer support teams by providing insights and recommendations, allowing representatives to respond more efficiently and personally to merchant needs. One significant use case is churn prediction, where AI analyzes data to identify merchants at risk of leaving. By proactively alerting human representatives, Payarc can engage with customers before they churn, leading to increased retention.

Another powerful application of AI at Payarc is in developer support. Their AI tools help software providers integrate Payarc’s payment solutions more effectively by analyzing code and identifying errors, reducing the need for complex troubleshooting. AI also enhances fraud detection, particularly in mitigating ACH reject fraud. By analyzing behavioral patterns and external data sources, Payarc can identify suspicious activities before they escalate into financial losses.

John highlights that AI in payments is not just about automation but about using intelligence to drive better service, security, and efficiency. As AI continues to evolve, Payarc aims to remain at the forefront, leveraging advanced models to improve customer confidence, reduce fraud, and enhance the overall payment experience.

Unlock the secrets of mastering payment operations with Jo Phillips and Will Corbera, the Co-founders and Co-CEOs of Payabli. Discover how their revolutionary unified API and infrastructure stack is transforming the SaaS landscape by streamlining the often-overlooked world of payment operations. Jo and Will take us through their inspiring journeys in the payments industry, revealing how Payabli is making it easier for software companies to efficiently manage the complexities of Pay In, Pay Out, and Pay Ops. Learn about the critical behind-the-scenes aspects of processing payments, such as merchant boarding, underwriting, risk monitoring, and fraud prevention, all aimed at enhancing the entrepreneurial economy.

Gain insight into future trends and strategies ready to redefine payment operations. From the sophistication of AI tools designed to combat fraud and streamline underwriting processes to real-life success stories like a property management company revolutionizing its payment facilitation capabilities, this episode is packed with practical examples. Explore the strategic importance of onboarding and empowering merchants, and understand why an API-first approach is key to seamless integration and scalability.